Postbank: Deploying a successful Digital Workforce to improve Client Experience

Presented by

Serkan Saracuz, Head of Organisation & Processes, Operations Center, Postbank

About this talk

** This webinar is in German, with English subtitles ** BCB is a subsidiary of Postbank and is one of the biggest established service providers for payments and banking products in Germany. In 2017, BCB processed over 6.5 billion payments and has about 1500 full-time employees. Cognitive automation is seen by Postbank as one important lever to make banking operations more efficient, faster and scalable. During this episode of our Cafe series, we explore Postbank's RPA journey, which began in early 2016. The bank now has 50 processes automated and is leveraging 40 Blue Prism Digital Workers. Postbank is also looking to combine RPA with cognitive and OCR capabilities to maximize their automation level and achieve faster client-response times. Serkan Saracuz, Head of Organization & Processes shares Postbank's successful implementation process, lessons learned as well as examples and successes with Thomas Bepler of Blue Prism. Key takeaways from this episode of the Blue Prism Café are: > The pre-requisites for an RPA deployment > How to ensure internal buy-in and adoption > How RPA can improve client experience > Real-world examples of processes and lessons learned

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