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Google Cloud & Pfizer: Creating an Intelligent and Connected Digital Workforce

Blue Prism and Google Cloud recently announced a partnership aimed to drive adoption of Artificial Intelligence and Intelligent Automation. During this episode of our Café series, we explore use cases you can implement today with Google Cloud Machine Learning and Artificial Intelligence. This solution increases the type of front-office and customer-facing automation you can deploy and allows new capabilities to influence an enterprise’s digital strategy.

While this may seem futuristic to those who are early on their RPA journey, it’s not too early to explore how to leverage these technologies to up-skill your Digital Workforce to take on more challenging and customer-facing processes. During this session, Vivek Khurana from Pfizer will join Naresh Venkat from Google Cloud to discuss use cases for Intelligent Automation bringing together RPA, AI and ML.

Key takeaways from this episode of the Blue Prism Café are:
> What is AI and ML
> Customer experience and AI
> Real-world applications for AI and ML in RPA
> Customer use cases being deployed today
Recorded Jul 10 2018 57 mins
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Presented by
Naresh Venkat, AI Business Development & Strategic Partnerships, Google Cloud | Vivek Khurana, Global Automation Service Lead
Presentation preview: Google Cloud & Pfizer: Creating an Intelligent and Connected Digital Workforce

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  • Uniper | Achieving digital transformation using RPA Aug 13 2019 3:00 pm UTC 75 mins
    Nancy Sachdeva, RPA CoE Lead, Uniper, Hamza Muhammed, AI & RPA Expert, Uniper
    Uniper is a leading international energy company with operations in more than 40 countries and around 12,000 employees. Uniper’s business is to provide a reliable supply of energy and related services. Its main operations include power generation in Europe and Russia and global energy trading, including a diversified gas portfolio. Uniper’s headquarters are in Düsseldorf, Germany.

    Uniper, is on its way to becoming a truly digital enterprise with Blue Prism’s connected-RPA. With RPA, the company is driving transformation of its processes and culture to deliver better outcomes.

    Achieving a top 5 position in ROM Excellence for a Blue Prism award, the Uniper team will discuss how Business Areas, IT and CoE collaborate to achieve seamless integration between digital colleagues and human colleagues. Also highlighted, will be how processes are assessed, re-designed and implemented across various parts of organization, and how a strong, internal training program ensures that Uniper’s workforce is ready to sustain its digital future.

    In this webinar you’ll find out:
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    • Nancy Sachdeva, RPA CoE Lead, Uniper
    • Hamza Muhammed, AI & RPA Expert, Uniper
    • Dogan Dersüneli, RPA Expert, Uniper
    • Matt Juden-Bloomfield, Head of RPA, Blue Prism
  • Upgrade strategy: how to successfully implement a new version of Blue Prism Jul 25 2019 3:00 pm UTC 75 mins
    Jane Conroy, Head of Professional Services EMEA and John Carter, Product Consultant Blue Prism
    Upgrading Blue Prism in an enterprise-level and production environment isn’t a task that should be undertaken lightly - and success is almost entirely down to thorough preparation and planning. However, a Blue Prism upgrade is a great opportunity to experience the new functionality and latest innovations in connected-RPA.

    You’ll be able to utilize the product’s language expansion, increased security and connectivity, combined with the Intelligent Automation Skills - making building higher-quality business processes - easier than ever before.

    An over-arching strategy is needed, not only for executing the upgrade, but also for verifying processes after the upgrade, maintaining the existing RPA service and managing in-flight delivery projects - during the upgrade.

    Ultimately, successful upgrades start well before the actual system upgrade begin and involve key activities that include; a development methodology and best practices, release management, alignment between the business and the IT organization, testing and verification and risk mitigation.

    In this webinar, we’ll explain the steps required to achieve a successful upgrade - covering everything you need to know (and more), including:

    •Upgrade preparation
    •Why you should upgrade
    •When you should upgrade
    •Key upgrade success factors
    •How you can upgrade

    •Jane Conroy, Head of Professional Services EMEA, Blue Prism
    •John Carter, Product Consultant, Blue Prism

    This live webinar will give the audience to ask their questions directly to our panellists. If you are not able to make it on the day, a recording will be made available at this same location shortly afterwards.
  • How the Sydney University stays top of class with RPA and AI Recorded: Jul 9 2019 63 mins
    Wayne Andrews, Chief Financial Officer, Sydney University | Steve Blunt, GM Automation & Innovation, Sydney University
    As a modern and progressive institution, the University of Sydney continues to thrive by using an automated and connected Digital Workforce to improve service levels and deliver better experiences for its 20,000 staff and 70,000 students.

    Founded in 1850, The University of Sydney is Australia's first university and is regarded as one of the world's leaders. Hot on the heels of winning the “Rookie of the Year” Blue Prism Excellence in Enterprise RPA Award, the team behind this success will reveal in this webinar how it uses connected-RPA to not only improve service levels – but release non-value adding time back to the business and reduce risks. Also highlighted will be how to build an effective governance structure and create a culture that builds and sustains talent.

    In this webinar you’ll find out:
    •How RPA was implemented and managed to yield substantial results within its 1st year of operation
    •Real-life examples of use-cases that have transformed the employee and student experience
    •How University of Sydney’s AI & Innovation Hub is building tomorrow’s RPA talent
    •Lessons learned - what worked and didn’t work – along the university’s RPA journey

    •Wayne Andrews, Chief Financial Officer, Sydney University
    •Steve Blunt, GM Automation & Innovation, Sydney University
    •Xina Seaton, VP Customer Experience, Blue Prism

    Make sure to pre-register and join us on July 9. If you can’t make it on the day or at this time, a recording will be available on this same page shortly after.
  • The World Post Robotic Process Automation Recorded: Jun 27 2019 40 mins
    R "Ray" Wang, Principal Analyst and Founder, Constellation Research, Inc.
    Business strategist and disruptive technologies expert, Ray Wang, shares his view on the next two to three years in digital transformation; the world post RPA, and the new business models being enabled by automation and artificial intelligence.

    Ray will discuss his research on the next chapter of disruption and what impact you can expect on business processes, business models, and organizational design, whilst inspiring you to harness innovation, and create the next-generation enterprise by applying the new rules of business.
  • Scaling Your Digital Workforce: 7 Lessons for Success Recorded: Jun 27 2019 15 mins
    Elizabeth Tsui, Customer Success Director, Blue Prism
    Maximizing the digital workforce to its full potential is easily achieved if you follow our Robotic Operating Model. In this session, you will learn about the seven key elements of the ROM and how to deliver the highest return on your investment by effectively implementing connected-RPA.
  • Putting Intelligent Automation Skills to Work Recorded: Jun 27 2019 31 mins
    Paul Nerger, Blue Prism | Anthony Macciola, ABBYY | Marc Kinast, Celonis | Malcolm Ross, Appian
    Have you visited Blue Prism’s Digital Exchange? Join Paul Nerger, VP Digital Exchange, as he shares some of the most exciting capabilities brought to you through the DX. Expert panelists will speak to how they derive value with advanced automation, AI and cognitive capabilities and what they’d like to see in future iterations.

    This session will include a panel of speakers from ABBYY, Appian and Celonis.
  • Delivering Business Results in the Age of Intelligent Automation Recorded: Jun 27 2019 18 mins
    Sathya Srinivasan Principal Solutions Architect, Appian Dushyanth Sekhar Senior Director – Center for Automation Robotics |
    Want the inside scoop on how industry leaders are beating the competition with Blue Prism’s connected-RPA? Join us for an action-packed session featuring our partner sponsored customer speakers as they detail the journey into Blue Prism’s transformative power of automation using AI, intelligent automation skills and the Digital Exchange.

    This session will include Appian with S&P Global.
  • Best Practices for Leaders to Succeed with a Digital Workforce Recorded: Jun 27 2019 31 mins
    Jon, E. Theuerkauf | Sven Köhler | Jonathan Jones | Kim Stroh | Greg Ciul | Richard Curto | Tyler Glenn
    Hear from all our ‘master chef’ speakers in a unique leadership panel session with This panel session includes speakers from Nokia, Chesapeake Energy, Cox Enterprises and Highmark Health.
  • Discovering the Right Work for Your Digital Workforce Recorded: Jun 27 2019 38 mins
    Neil McEwan, Blue Prism | Asheesh Biyala, H&R Block
    Realizing the full benefit of employing a digital workforce is directly related to the work you give it. Through the eyes of a digital worker, we help you find the right processes using the latest technology from Blue Prism. The Process Discovery Tool enables you to find innovative ways to get the most value from connected-RPA. This session will include a case study with H & R Block.

    Presented by:
    Neil McEwan
    Customer Programme Director, Blue Prism

    Asheesh Biyala
    Program Manager, H&R Block
  • Data is Gold, RPA the Gold Mine Recorded: Jun 27 2019 42 mins
    Matt Verrill, Product Owner, Blue Prism
    Data is a key strategic asset, but are you maximizing yours? Learn how the Blue Prism Digital Workforce can help you uncover new levels of information about your processes. Finally make sense of the data flowing through your business!
  • Future of RPA: Behind the Scenes at Blue Prism's AI Research Labs Recorded: Jun 27 2019 45 mins
    Jacques Cali | Dave Moss | Colin Redbond | Kevin Whittingham
    How will RPA function in the future? What exciting things are on the horizon? Join us for the formal launch of Blue Prism’s AI Research Labs and Decipher. We’ll share the secret on how to create intelligent, adaptable digital workers that learn from people.
  • Recipe for Successful Leadership in a Digital Workforce World: Chesapeake Energy Recorded: Jun 27 2019 27 mins
    Jonathan Jones | Kim Stroh, Chesapeake Energy
    Chesapeake Energy will share with us their RPA journey, their vision for the future and how they implemented an automation leadership strategy that helps deliver results in a fast paced and complex environment, as well as their insight of what it takes to drive leadership in a Digital Workforce world, including how to successful source and develop your RPA talent.

    - Jonathan Jones, Manager, Enterprise Automation, Chesapeake Energy
    - Kim Stroh, Manager, Digital Product Strategy, Chesapeake Energy
  • Blue Prism Product Vision Recorded: Jun 27 2019 51 mins
    David Moss | Colin Redbond | Kevin Whittingham, Blue Prism
    You’re trying to run a successful business in the most challenging era of our time. Start-up ventures are popping up overnight and they’re winning the market from industry veterans. Blue Prism are aware of this, and we’ve been augmenting our RPA solution to help businesses like yours compete against these new, agile and technology-fluent disruptors.

    In this Product Plenary, Blue Prism’s CTO, Dave Moss; Head of Technology Strategy, Colin Redbond; and Head of Product, Kevin Whittingham, will showcase the recently released and upcoming features and functionality of Blue Prism’s intelligent, connected-RPA platform that enables business leaders to harness their innovative, entrepreneurial spirit and drive your business toward continued growth and sustainable digital transformation.

    Don’t miss this exclusive peek behind the curtain and chance to learn why connected-RPA is the future of work and how Blue Prism delivers the technology, functionality, connection and support you need to win back the market.

    David Moss, CTO & Co-Founder, Blue Prism
    Colin Redbond, Head of Technology, Strategy & Architecture, Blue Prism
    Kevin Whittingham, Head of Product, Blue Prism
  • Unlocking Possibility and Creating Value: TD Bank Group Recorded: Jun 27 2019 30 mins
    John Capozzolo Senior Vice President - Canadian Personal Banking Delivery Excellence, TD Group
    TD Bank Group is way ahead of the curve with their digital transformation and automation is playing key role. Learn how you too can unlock value by leveraging automation to deliver experiences and solutions to your colleagues and customers.
    TD is the recipient of the Value Driver Excellence in Enterprise RPA Award 2018.
  • CEO Address Recorded: Jun 27 2019 11 mins
    Alastair Bathgate CEO & Co-Founder, Blue Prism
    CEO Alastair Bathgate welcomes everyone to our transformative event. However you want to implement your digital transformation, there is no larger RPA forum than Blue Prism World 2019. Be prepared to be inspired and to connect, learn and share throughout two days of automation excellence.
  • Breaking Down Silos to Accelerate the Adoption of Connected RPA Recorded: Jun 24 2019 45 mins
    Chieng Moua - Vice President of Innovation, Blue Prism | Neil McEwan - Customer Programme Director, Blue Prism
    Identifying which processes that can be automated has often been highlighted by our customers as one of their leading challenges in scaling RPA across the enterprise. This process can be time-intensive and inaccurate yet keeping automation pipelines full is imperative to achieving maximum ROI and efficiencies for RPA investments.

    Our expert panelists will show you how easy process discovery and using RPA can be along with real examples, and you’ll leave with an understanding of
    • How your business can repeatedly and sustainably deploy RPA with strategic insight regarding potential ease-of-automation, hours-returned-to-the-business and potential savings.
    • How to leverage a rich technical partner ecosystem to bring intelligent skills to your digital workforce and witness real use cases using AI with RPA to understand the art of the possible that will inspire you.

    Chieng Moua - Vice President of Innovation, Blue Prism,
    Neil McEwan - Customer Programme Director, Blue Prism,
    Jack Target - Senior Integration Architect, Blue Prism,
    Abdullah Atek, Senior Solutions Engineer, Blue Prism,
    John Bailey, International Pre-Sales Manager, Blue Prism
  • Connecting Women in RPA Recorded: Jun 11 2019 63 mins
    Katie Payne, Process Automation Lead, Ageas | Erin Boston, Associate Vice President, TD Bank
    Diversity has underpinned the success of Blue Prism since its first customer meeting. Our mission is to ensure that we continue to build a strong, global network of highly talented and innovative professionals. With only 17% of the workforce in tech being represented by women, we think it’s important that we showcase the opportunities that exist. And, with only 5% of leaders in tech being represented by women, we also need to champion the talent we have in our marketplace.

    By connecting the champions in our tightly knit network, we can retain the individual talents we have, pioneer an industry relevant community and help women gain a competitive advantage in the market.

    The Blue Prism Women in RPA promise is to provide a network to help you feel empowered, supported and valued. We will celebrate talent and encourage both personal growth and professional development.

    In this webinar you will get the opportunity to discover:
    • Why Blue Prism is doing this now, and what activities we are using to focus on driving diversity
    • Why this is so key for the RPA industry to focus on this now
    • The career opportunities in RPA that more women should pursue
    • The Blue Prism Women in RPA ongoing activities, calendar of events and how to get involved
    • Leaders, sharing about their career in RPA and how to be a successful woman in RPA

    • Vikki Sly, Chief People Officer, Blue Prism
    • Linda Dotts, Global SVP Partner Strategy, Blue Prism
    • Katie Payne, Process Automation Lead, Ageas
    • Erin Boston, Associate Vice President, TD Bank
    • Xina Seaton, VP Customer Experience, Blue Prism

    Make sure to pre-register and join us on June 11. If you can’t make it on the day, a recording will be available on our Webinar page, after the event.
  • Control Room: everything you need to know (and more) Recorded: May 30 2019 64 mins
    Christian Wells, Senior Product Consultant and Denis Dennehy, Customer Success Director, Blue Prism
    The Control Room is Blue Prism’s command center: it provides a centralised administration console for controlling, monitoring, executing and scheduling automated processes to the Digital Workforce as well as an overall hub for resource management.

    Often underutilized, understanding the Control Room is critical to reaching the full potential of your Connected- RPA Digital Workforce.

    But why getting the best out of your Control Room so important?

    - Scheduling allows for time critical processes to be completed within defined SLAs even during peak volumes without the need to recruit for overtime or out-of-hours human workers.

    - Digital Workers can be allocated to certain processes or can put to work across all processes like a multiskilled worker dependant on volumes. This allows for you to be reactive according to business needs.

    - You have access to all run data and run logs that can tell you exactly what actions have completed by your Digital Workforce; this can be more transparent than actions completed by the human workforce and ensures full auditability of processes automated.

    - It is a real time view of what your Digital Workforce is currently working on, at what speed and how effective it is.

    In this webinar, we’ll be helping you get to the next level with your usage of the Control Room, covering everything you need to know (and more), including:

    - Delivery Methodology

    - Service Model definition of Business as Usual activities and the role of the Controller

    - Controller's Collateral - Operation Handbook and Contingency Planning

    - Control Room Overview

    - Filters

    - Logs

    - Reports

    - Staffing Model: Difference between the Controller (monitoring) and Lead Controller (Scheduling, Resource Management)

    - Christian Wells, Senior Product Consultant, Blue Prism
    - Denis Dennehy, Customer Success Director, Blue Prism
  • Navigating Seasonality at H&R Block with RPA Recorded: May 14 2019 57 mins
    Asheesh Biyala, RPA Program Lead, H&R Block | Matt Juden-Bloomfield, Head of RPA, Blue Prism
    Would you appreciate a helping hand to smooth out the seasonal peaks in your workload? With an automated and connected Digital Workforce in place, you always have access to a flexible set of workers, ready to step into the breach.

    H&R Block is a world leader in tax preparation, so tax season brings a real peak in the company’s workload. Using Blue Prism’s connected-RPA has transformed the organization’s ability to react to, deal with and streamline their busy season.

    - Reacting to seasonal workloads -

    During tax season, H&R Block found their operational resources being stretched to maximum capacity. The company needed to process large amounts of incoming paperwork and license renewals, as well as processing and outputting financial data and call-centre email responses in the most efficient ways.

    Implementing a connected Blue Prism Digital Workforce, in tandem with Microsoft Cognitive Services, allowed H&R block to create automated end-to-end processes and reallocate support to the areas of the business that most needed assistance.

    - Flexible support from a Digital Workforce -

    With Blue Prism’s connected-RPA, your organization has a flexible Digital Workforce that’s ready to pick up the slack when busy season hits – taking the stress off your people, streamlining operations and helping you react to dynamic workload changes.

    In this webinar you’ll find out:

    ●How Blue Prism’s connected-RPA supported H&R Block’s processes
    ●How to enable end-to-end unattended processes with Microsoft Cognitive Services
    ●The key benefits of a connected Digital Workforce during periods of high workload

    ●Asheesh Biyala, RPA Program Lead, H&R Block
    ●Matt Juden-Bloomfield, Head of RPA, Blue Prism

    Make sure to pre-register and join us on May 14. If you can’t make it on the day, a recording will be available on our Webinar page, after the event.
  • Show and Tell: Discover Blue Prism v6.5 & Digital Exchange Updates Recorded: Apr 25 2019 60 mins
    Robert Nicklin, Product Owner, Blue Prism | Bart Peluso, SVP of Product Marketing, Blue Prism
    Join us on April 25th for a preview of find out what is coming with Blue Prism’s v6.5.

    The latest version of our software will include:

    • Full Japanese and simplified Chinese language capabilities - Through a simple drop-down box a customer can select their preferred language on the Blue Prism UI.
    • Data gateways - A new mechanism that allows customers much more control of their data, with the option to send data as duplicates of what is stored in the BP database or to send the information only to the external end point, significantly reducing the amount of database space used for data storage.
    • IPv6 support - Through this feature Blue Prism customers can be confident our connected-RPA platform is ready to evolve with customer environments as they plan, test and take actions to start their transition to using IPv6.
    • Latest updates from the Blue Prism Digital Exchange

    • Robert Nicklin, Product Owner, Blue Prism
    • Bart Peluso, SVP of Product Marketing, Blue Prism
    • Richard Pauly, Head of Digital Exchange, Blue Prism

    If you have a burning product question to ask, make sure to pre-register and join us on April 25th for this live webinar. If you can’t make it on the day, you can easily watch a recording of the session from our webinar page, after the event.
Blue Prism | Robotic Process Automation Software
Welcome to Blue Prism's Webinar Channel.

We host 2 different webinars each month:
- Blue Prism Cafe: a thought leadership webinar series on Intelligent Automation and the Future of Work featuring Blue Prism customer stories

- Pulse Online: a product and technology focused webinar series: get hands-on demos, insight and tactical best practices for taking your Digital Workforce to the next level.

Who is Blue Prism?

As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount.

Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com/gov and follow the company on LinkedIn and Twitter

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  • Title: Google Cloud & Pfizer: Creating an Intelligent and Connected Digital Workforce
  • Live at: Jul 10 2018 3:25 pm
  • Presented by: Naresh Venkat, AI Business Development & Strategic Partnerships, Google Cloud | Vivek Khurana, Global Automation Service Lead
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