Roadmap to Self-Sufficiency: Lloyds' Successful Digital Transformation Journey

Presented by

Gerald Pullen, Head of Continuous Improvement & RPA, Lloyds Banking Group | James Johnson, Client Director EMEA, Symphony

About this talk

Gerald Pullen, Head of Continuous Improvement and RPA from Lloyds Banking Group along with James Johnson, Client Director EMEA from Symphony Ventures discuss how Lloyds Banking Group formulates the critical elements for building a successful RPA Program. The program puts the customer first, enables self-sufficiency and lays the foundation for future expansion into broader Intelligent Automation technologies such as Artificial Intelligence and beyond. Lloyds Banking Group is a financial services group with millions of UK customers and is focused on retail and commercial financial services. Key takeaways from this webinar include: > Planning your strategy with the customer in mind > Building the case within the business and establishing a digital operations vision > Identifying areas and processes that are ripe for automation > Assessing tools and partners > Championing consensus and change management > Leveraging a partner to become self sufficient

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