Shop Direct | Measuring RPA Success

Presented by

Lindsay Harrison, Process Agility Manger, Shop Direct

About this talk

Shop Direct is one of UK’s largest pure-play online retailers with revenues over £1.86 billion. Head of RPA and Business Agility, Lindsay Harrison has worked for the Shop Direct since 2006 and has been instrumental in pioneering RPA within the company. For our second Blue Prism Café, Lindsay Harrison joins Shail Khiyara, Chief Marketing and Experience Officer at Blue Prism to discuss Shop Direct’s RPA journey. Based on real-world insights and experiences, Lindsay outlines the tangible benefits of RPA technology by defining clear metrics. These metrics include hours returned back to the business, priority scoring of Shop Direct's processes, delivering increased revenue and scaling automation across the entire enterprise. Key takeaways from this webinar will include: > What processes should be targeted first for RPA > How do you measure RPA success, what are the metrics > Finding the right RPA talent and “reskilling” employees
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