Navigating Seasonality at H&R Block with RPA

Presented by

Asheesh Biyala, RPA Program Lead, H&R Block | Matt Juden-Bloomfield, Head of RPA, Blue Prism

About this talk

Would you appreciate a helping hand to smooth out the seasonal peaks in your workload? With an automated and connected Digital Workforce in place, you always have access to a flexible set of workers, ready to step into the breach. H&R Block is a world leader in tax preparation, so tax season brings a real peak in the company’s workload. Using Blue Prism’s connected-RPA has transformed the organization’s ability to react to, deal with and streamline their busy season. - Reacting to seasonal workloads - During tax season, H&R Block found their operational resources being stretched to maximum capacity. The company needed to process large amounts of incoming paperwork and license renewals, as well as processing and outputting financial data and call-centre email responses in the most efficient ways. Implementing a connected Blue Prism Digital Workforce, in tandem with Microsoft Cognitive Services, allowed H&R block to create automated end-to-end processes and reallocate support to the areas of the business that most needed assistance. - Flexible support from a Digital Workforce - With Blue Prism’s connected-RPA, your organization has a flexible Digital Workforce that’s ready to pick up the slack when busy season hits – taking the stress off your people, streamlining operations and helping you react to dynamic workload changes. In this webinar you’ll find out: ●How Blue Prism’s connected-RPA supported H&R Block’s processes ●How to enable end-to-end unattended processes with Microsoft Cognitive Services ●The key benefits of a connected Digital Workforce during periods of high workload Speakers: ●Asheesh Biyala, RPA Program Lead, H&R Block ●Matt Juden-Bloomfield, Head of RPA, Blue Prism Make sure to pre-register and join us on May 14. If you can’t make it on the day, a recording will be available on our Webinar page, after the event.

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