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Scaling Your Digital Workforce: 7 Lessons for Success

Maximizing the digital workforce to its full potential is easily achieved if you follow our Robotic Operating Model. In this session, you will learn about the seven key elements of the ROM and how to deliver the highest return on your investment by effectively implementing connected-RPA.
Recorded Jun 27 2019 15 mins
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Presented by
Elizabeth Tsui, Customer Success Director, Blue Prism
Presentation preview: Scaling Your Digital Workforce: 7 Lessons for Success

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  • How Discover is Using Connected-RPA to Transform Financial Services Nov 12 2019 4:00 pm UTC 75 mins
    Donna Edwards, Global Customer Reference Programs Director, Blue Prism
    As one of the most recognized direct banking and payment services brands in the US, Discover has undergone a mindset and cultural shift to deliver on its enterprise-wide, transformation goals – using connected-RPA as a key enabler along this journey. Driven by a growing army of Discover advocates, that focus on optimization - prior to automation, is resulting in significant revenue growth, cost avoidance, risk mitigation, defect reduction, improved customer satisfaction – while generating optimal product and service quality across the firm.

    The Discover team will discuss how and why they have created a multi-disciplinary, hybrid ‘hub and spoke’ delivery model for connected-RPA that provides governance and platform support for dedicated teams within business units. They’ll also discuss the merits of leveraging process design and improvement, statistical analysis, monitoring, control and standardization – before initiating connected-RPA, and how this is unlocking substantial value across the enterprise.

    In this webinar you’ll find out:
    • How to create a cross-functional hub that ensures successful scaling of connected-RPA, better, faster – with more effective deployment
    • How to ensure that automations are aligned to the strategic priorities of the business units
    • How to create opportunities for internal mobility through upskilling of talent
    • Lessons learned - what worked and what didn’t – along Discover’s connected-RPA journey

    Speakers:
    • Joe Mills – Director Special Operations, Discover
    • Vincenzo Sposito - Manager RPA Tiger Team, Discover
    • Tom Sullivan - RPA Tiger Team Technology Lead, Discover
    • Kalle Kittleson – Senior Manager, RPA Technologies, Discover
  • Deep Dive into Data: Visualization & Gateways Oct 31 2019 4:00 pm UTC 75 mins
    Sam Stone, Senior Process Analyst & Developer | Joe Nagy, Product & Industry Marketing | Susanna Berg, Customer Success
    Join us for a deep dive into Data Visualization and Data Gateways.

    Data is the new gold in the age of AI, and AI needs data to get the most out of it. Having the ability to visualize your digital workforce is essential in gaining business buy-in on your RPA journey.

    This session will explore the ways Blue Prism’s internal Center of Excellence has made use of Splunk to provide business-wide dashboards on process performance, using simple additions to process logic.

    We will also demonstrate how Blue Prism makes it easy to get the most out of the data generated by your digital workforce by using Blue Prism's Data Gateways to provide an easy-to-use, centralized method to push data out of Blue Prism for use in external systems for monitoring and reporting, long-term data storage, and to feed machine learning models.

    Don’t miss this live webinar to learn all the details.
  • Telefónica Global | inside telecoms - how a digital leader excels with RPA Recorded: Oct 8 2019 53 mins
    Donna Edwards, Global Customer Reference Programs Director, Blue Prism
    As one of the world’s largest telecommunications companies, Telefónica sets the standard in pioneering deeper and broader digital transformation - across an industry that must constantly innovate, to meet ever-changing, customer needs. A key element of this agile, forward-thinking company’s strategy is connected-RPA, which is being deployed globally across a number of business units, to help optimize the customer experience - while generating greater operational efficiencies, productivity boosts and reduced back office costs too.

    The Telefónica team will discuss how they deliver a global program of automation and digitalization - reaching a scale like few others - optimizing critical business processes across the group that include; ‘trouble ticketing analysis’ and ‘resolution and deactivation of old tariffs’. They’ll also discuss how they’re adding greater intelligence to automation to solve more complex problems – and how they are industrializing their activities to tackle a wider range of opportunities and meet highly ambitious goals.

    In this webinar you’ll find out:

    • How to create a global CoE that best manages large-scale, sustainable, digital worker deployments
    • How to boost connected-RPA’s value by integrating intelligent technologies which include; OCR, NLP, virtual agents and machine learning algorithms
    • Real-life examples of use-cases of improved customer experience and back office efficiencies
    • Lessons learned - what worked and what didn’t – along Telefónica’s connected-RPA journey

    Speakers:
    • Flavio Reis, Global Head of Process Digitalization,Telefónica
    • Francisco Javier Jiménez de la Vega, Global Digital Transformation Manager, Telefónica
    • Donna Edwards, Global Customer Reference Programs Director, Blue Prism
  • Taking the robot out of the human by implementing BPM and RPA together Recorded: Oct 1 2019 45 mins
    Peter Walker EMEA CTO, Blue Prism
    Combining RPA and BPM provides for a complementary solution that pushes the boundaries for intelligent automation. By automating manual and time consuming human activities, organisations can further streamline business process and increase quality, customer experience and ROI.

    Join our session to learn about:
    • How BPM and RPA are fundamentally solving different problems;
    • How RPA removes the biggest blockers of a BPM implementation with agility and speed;
    • How customers are leveraging connected-RPA alongside BPM today

    Speakers:
    Jason Cullabine, Senior Solutions Consultant, Blue Prism
    Peter Walker EMEA CTO, Blue Prism
  • Show and Tell: Discover Blue Prism v6.6 - Introducing On-Prem and Cloud Trials Recorded: Sep 26 2019 49 mins
    Bart Peluso, SVP Product Marketing | Chris Strong, Product Owner | Matt Juden-Bloomfield, Head of RPA
    Join us for an introduction to our latest version of Blue Prism and our free trials.
    Building on the success of Blue Prism’s connected-RPA, we are moving the platform to the next level with a variety of new features that address more users, with more security and more flexibility with their data. V6.6, with new on-prem and cloud trials plus a Learning Edition, puts Blue Prism connected-RPA in everyone’s hands.

    Blue Prism v6.6 includes:
    - FIPS Compliance for Increased Security: v6.6 works in an environment that enforces FIPS compliance.
    - Blue Prism Trial Installers: In order to make the Blue Prism experience easier and faster, v6.6 includes a new installer specifically for the On-prem and Learning Edition trials.
    - Data Gateways Enhancements allow for more data flexibility: With v6.6, customers can more easily manage how much data they generate with Blue Prism and how to best maintain the data.

    Blue Prism Enterprise Trials – along with the availability of v6.6, Blue Prism Trials now make it easy to access Blue Prism’s connected-RPA by everyone quickly and easily.

    Curious about how this feature-rich version of Blue Prism can help you? Don’t miss this webinar to learn all the details.

    Presenters:
    •Bart Peluso, SVP Product Marketing, Blue Prism
    •Chris Strong, Product Owner, Blue Prism
    •Matt Juden-Bloomfield, Head of RPA, Blue Prism
  • John Lewis | An inside look at how RPA is transforming retail Recorded: Sep 10 2019 53 mins
    Alec Sutherland, Partner & Automation Technical Lead (RPA & AI)
    As a leading UK retailer, John Lewis stays ahead with a galvanizing, company-wide, vision for Blue Prism’s connected-RPA of ‘better jobs, better performance and better pay.’ This helps drive the appetite for sustainable, transformation - via continual improvement of its automated processes – across business units, to generate greater productivity – and highly fulfilled staff - who consistently deliver a better service.

    The John Lewis team will discuss how it uses intelligent automation to address the unique challenges faced by large retailers - that includes peaks in work volume and fulfilling price-promise requests. Also highlighted, will be how the retailer meets a growing demand for automation, reduces automation adoption barriers and how the wider business can self-serve on management information, to gain previously unknown insights – so continual improvement is achieved.

    In this webinar you’ll find out:
    • How a highly defined, scalable, RPA CoE meets demand and delivers sustainable results
    • How and why a culture of continual RPA improvement is being delivered across the business
    • Real-life examples of use-cases that have improved both the employee and customer experience
    • Lessons learned - what worked and what didn’t – along the John Lewis’ RPA journey

    • Alec Sutherland, Partner & Automation Technical Lead (RPA & AI)
    • Matt Juden-Bloomfield, Head of RPA, Blue Prism
  • Tips & Tricks: Introduction to WebAPIs Recorded: Aug 29 2019 60 mins
    Michael Lowe, Bimal Sebastian, Platform Consultants | Matt Juden-Bloomfield, Head of RPA, Blue Prism
    Companies of all sizes around the globe are using the power of connected-RPA to integrate their Digital Workforce to both internal and external systems.

    In this webinar, our team of Blue Prism experts will cover high-level best practices for leveraging Web Services (REST) with your Digital Workforce.

    Key concepts that will be discussed during this live session will be:
    • What is the difference between Web Services/WebAPIs/Skills?
    • Why use a Web Service instead of a graphical interface?
    • Downloading existing skills from the Digital Exchange

    With a hands-on demonstration of:
    • API Documentation
    • Creating a WebAPI
    • Basic WebAPI Settings
    • Authenticating against the web service
    • Creating your first action
    • Receiving a response within a process
    • Configuring the WebAPI using headers
    • Passing data using parameters

    Speakers:
    • Michael Lowe, Senior Consultant, Blue Prism
    • Bimal Sebastian, Platform Consultant (Solutions Architecture), Blue Prism
    • Matt Juden-Bloomfield, Head of RPA, Blue Prism

    This live webinar will give the audience to ask their questions directly to our panellists. If you are not able to make it on the day, a recording will be made available at this same location shortly afterwards.
  • Uniper | Achieving digital transformation using RPA Recorded: Aug 13 2019 49 mins
    Nancy Sachdeva, RPA CoE Lead, Uniper, Hamza Muhammed, AI & RPA Expert, Uniper
    Uniper is a leading international energy company with operations in more than 40 countries and around 12,000 employees. Uniper’s business is to provide a reliable supply of energy and related services. Its main operations include power generation in Europe and Russia and global energy trading, including a diversified gas portfolio. Uniper’s headquarters are in Düsseldorf, Germany.

    Uniper, is on its way to becoming a truly digital enterprise with Blue Prism’s connected-RPA. With RPA, the company is driving transformation of its processes and culture to deliver better outcomes.

    Achieving a top 5 position in ROM Excellence for a Blue Prism award, the Uniper team will discuss how Business Areas, IT and CoE collaborate to achieve seamless integration between digital colleagues and human colleagues. Also highlighted, will be how processes are assessed, re-designed and implemented across various parts of organization, and how a strong, internal training program ensures that Uniper’s workforce is ready to sustain its digital future.

    In this webinar you’ll find out:
    • How RPA was set up, functions and remains sustainable
    • How the governance structure was built
    • Real-life examples of use-cases that have transformed the employee and customer experience
    • How Uniper builds tomorrow’s RPA talent
    • Lessons learned - what worked and what didn’t – along the Uniper’s RPA journey

    PLEASE NOTE : the live viewers had the opportunity to view an exclusive live demo but this is not available in the recorded version.

    Speakers:
    • Nancy Sachdeva, RPA CoE Lead, Uniper
    • Hamza Muhammed, AI & RPA Expert, Uniper
    • Dogan Dersüneli, RPA Expert, Uniper
    • Xina Seaton, VP Customer Experience, Blue Prism
  • Upgrade strategy: how to successfully implement a new version of Blue Prism Recorded: Jul 25 2019 58 mins
    Christian Wells, Senior Product Consultant, Blue Prism and Alan Lane, Customer Success Director, Blue Prism
    Upgrading Blue Prism in an enterprise-level and production environment isn’t a task that should be undertaken lightly - and success is almost entirely down to thorough preparation and planning. However, a Blue Prism upgrade is a great opportunity to experience the new functionality and latest innovations in connected-RPA.

    You’ll be able to utilize the product’s language expansion, increased security and connectivity, combined with the Intelligent Automation Skills - making building higher-quality business processes - easier than ever before.

    An over-arching strategy is needed, not only for executing the upgrade, but also for verifying processes after the upgrade, maintaining the existing RPA service and managing in-flight delivery projects - during the upgrade.

    Ultimately, successful upgrades start well before the actual system upgrade begin and involve key activities that include; a development methodology and best practices, release management, alignment between the business and the IT organization, testing and verification and risk mitigation.

    In this webinar, we’ll explain the steps required to achieve a successful upgrade - covering everything you need to know (and more), including:

    •Upgrade preparation
    •Why you should upgrade
    •When you should upgrade
    •Key upgrade success factors
    •How you can upgrade

    Speakers:
    •Christian Wells, Senior Product Consultant, Blue Prism
    •Alan Lane, Customer Success Director, Blue Prism

    This live webinar will give the audience to ask their questions directly to our panellists. If you are not able to make it on the day, a recording will be made available at this same location shortly afterwards.
  • Kollege Roboter, übernehmen Sie! Recorded: Jul 16 2019 50 mins
    Ricardo Ullbrich, Digital Workforce Manager, Blue Prism GmbH Manfred Bremmer, Senior Editor IoT & Mobile, COMPUTERWOCHE
    Robotic Process Automation (RPA) zählt aktuell zu den heißesten Technologiethemen auf dem IT-Markt - übernehmen die Softwareroboter doch anspruchslose, sich wiederholende Routinearbeiten und verschaffen Ihren Mitarbeitern so mehr Zeit für ihre Kernaufgaben. Stichwort: Taking the Robot out of the Human.
    Dennoch scheiden sich beim Thema RPA (noch) die Geister: Während ein Großteil der von IDG Research befragten Firmen -insbesondere Großunternehmen und Mittelständler - bereits bis zu 20 automatisierte Prozesse in Betrieb haben, oder zumindest erste Piloten planen, sehen andere Firmen derzeit noch keinen Bedarf an robotergestützter Automatisierung.
    In unserem Live Webinar in Zusammenarbeit mit der COMPUTERWOCHE zeigen wir Ihnen die Ergebnisse der COMPUTERWOCHE-Studie „Process Mining & Robotic Process Automation“ und erklären, wie Sie RPA erfolgreich in Ihrem Unternehmen einsetzen.

    •Wie Sie mit der richtigen Strategie das ganze Potenzial von RPA nutzen und Hürden bei der Einführung umgehen können.

    •Welche praktischen Erfahrungen deutsche Unternehmen bereits mit RPA gemacht haben.

    •Wie Konzerne, kleine und mittlere Unternehmen konkret mit RPA starten können

    •Welche Eigenschaften ein RPA-Anbieter/Produkt mitbringen muss
  • How the Sydney University stays top of class with RPA and AI Recorded: Jul 9 2019 63 mins
    Wayne Andrews, Chief Financial Officer, Sydney University | Steve Blunt, GM Automation & Innovation, Sydney University
    As a modern and progressive institution, the University of Sydney continues to thrive by using an automated and connected Digital Workforce to improve service levels and deliver better experiences for its 20,000 staff and 70,000 students.

    Founded in 1850, The University of Sydney is Australia's first university and is regarded as one of the world's leaders. Hot on the heels of winning the “Rookie of the Year” Blue Prism Excellence in Enterprise RPA Award, the team behind this success will reveal in this webinar how it uses connected-RPA to not only improve service levels – but release non-value adding time back to the business and reduce risks. Also highlighted will be how to build an effective governance structure and create a culture that builds and sustains talent.

    In this webinar you’ll find out:
    •How RPA was implemented and managed to yield substantial results within its 1st year of operation
    •Real-life examples of use-cases that have transformed the employee and student experience
    •How University of Sydney’s AI & Innovation Hub is building tomorrow’s RPA talent
    •Lessons learned - what worked and didn’t work – along the university’s RPA journey

    Speakers:
    •Wayne Andrews, Chief Financial Officer, Sydney University
    •Steve Blunt, GM Automation & Innovation, Sydney University
    •Xina Seaton, VP Customer Experience, Blue Prism

    Make sure to pre-register and join us on July 9. If you can’t make it on the day or at this time, a recording will be available on this same page shortly after.
  • The World Post Robotic Process Automation Recorded: Jun 27 2019 40 mins
    R "Ray" Wang, Principal Analyst and Founder, Constellation Research, Inc.
    Business strategist and disruptive technologies expert, Ray Wang, shares his view on the next two to three years in digital transformation; the world post RPA, and the new business models being enabled by automation and artificial intelligence.

    Ray will discuss his research on the next chapter of disruption and what impact you can expect on business processes, business models, and organizational design, whilst inspiring you to harness innovation, and create the next-generation enterprise by applying the new rules of business.
  • Scaling Your Digital Workforce: 7 Lessons for Success Recorded: Jun 27 2019 15 mins
    Elizabeth Tsui, Customer Success Director, Blue Prism
    Maximizing the digital workforce to its full potential is easily achieved if you follow our Robotic Operating Model. In this session, you will learn about the seven key elements of the ROM and how to deliver the highest return on your investment by effectively implementing connected-RPA.
  • Putting Intelligent Automation Skills to Work Recorded: Jun 27 2019 31 mins
    Paul Nerger, Blue Prism | Anthony Macciola, ABBYY | Marc Kinast, Celonis | Malcolm Ross, Appian
    Have you visited Blue Prism’s Digital Exchange? Join Paul Nerger, VP Digital Exchange, as he shares some of the most exciting capabilities brought to you through the DX. Expert panelists will speak to how they derive value with advanced automation, AI and cognitive capabilities and what they’d like to see in future iterations.

    This session will include a panel of speakers from ABBYY, Appian and Celonis.
  • Delivering Business Results in the Age of Intelligent Automation Recorded: Jun 27 2019 18 mins
    Sathya Srinivasan Principal Solutions Architect, Appian Dushyanth Sekhar Senior Director – Center for Automation Robotics |
    Want the inside scoop on how industry leaders are beating the competition with Blue Prism’s connected-RPA? Join us for an action-packed session featuring our partner sponsored customer speakers as they detail the journey into Blue Prism’s transformative power of automation using AI, intelligent automation skills and the Digital Exchange.

    This session will include Appian with S&P Global.
  • Best Practices for Leaders to Succeed with a Digital Workforce Recorded: Jun 27 2019 31 mins
    Jon, E. Theuerkauf | Sven Köhler | Jonathan Jones | Kim Stroh | Greg Ciul | Richard Curto | Tyler Glenn
    Hear from all our ‘master chef’ speakers in a unique leadership panel session with This panel session includes speakers from Nokia, Chesapeake Energy, Cox Enterprises and Highmark Health.
  • Discovering the Right Work for Your Digital Workforce Recorded: Jun 27 2019 38 mins
    Neil McEwan, Blue Prism | Asheesh Biyala, H&R Block
    Realizing the full benefit of employing a digital workforce is directly related to the work you give it. Through the eyes of a digital worker, we help you find the right processes using the latest technology from Blue Prism. The Process Discovery Tool enables you to find innovative ways to get the most value from connected-RPA. This session will include a case study with H & R Block.

    Presented by:
    Neil McEwan
    Customer Programme Director, Blue Prism

    Asheesh Biyala
    Program Manager, H&R Block
  • Data is Gold, RPA the Gold Mine Recorded: Jun 27 2019 42 mins
    Matt Verrill, Product Owner, Blue Prism
    Data is a key strategic asset, but are you maximizing yours? Learn how the Blue Prism Digital Workforce can help you uncover new levels of information about your processes. Finally make sense of the data flowing through your business!
  • Future of RPA: Behind the Scenes at Blue Prism's AI Research Labs Recorded: Jun 27 2019 45 mins
    Jacques Cali | Dave Moss | Colin Redbond | Kevin Whittingham
    How will RPA function in the future? What exciting things are on the horizon? Join us for the formal launch of Blue Prism’s AI Research Labs and Decipher. We’ll share the secret on how to create intelligent, adaptable digital workers that learn from people.
  • Recipe for Successful Leadership in a Digital Workforce World: Chesapeake Energy Recorded: Jun 27 2019 27 mins
    Jonathan Jones | Kim Stroh, Chesapeake Energy
    Chesapeake Energy will share with us their RPA journey, their vision for the future and how they implemented an automation leadership strategy that helps deliver results in a fast paced and complex environment, as well as their insight of what it takes to drive leadership in a Digital Workforce world, including how to successful source and develop your RPA talent.

    Presenters:
    - Jonathan Jones, Manager, Enterprise Automation, Chesapeake Energy
    - Kim Stroh, Manager, Digital Product Strategy, Chesapeake Energy
Blue Prism | Robotic Process Automation Software
Welcome to Blue Prism's Webinar Channel.

We host 2 different webinars each month:
- Blue Prism Cafe: a thought leadership webinar series on Intelligent Automation and the Future of Work featuring Blue Prism customer stories

- Pulse Online: a product and technology focused webinar series: get hands-on demos, insight and tactical best practices for taking your Digital Workforce to the next level.

Who is Blue Prism?

As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount.

Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com/gov and follow the company on LinkedIn and Twitter

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  • Title: Scaling Your Digital Workforce: 7 Lessons for Success
  • Live at: Jun 27 2019 3:00 pm
  • Presented by: Elizabeth Tsui, Customer Success Director, Blue Prism
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