John Lewis | An inside look at how RPA is transforming retail

Presented by

Alec Sutherland, Partner & Automation Technical Lead (RPA & AI)

About this talk

As a leading UK retailer, John Lewis stays ahead with a galvanizing, company-wide, vision for Blue Prism’s connected-RPA of ‘better jobs, better performance and better pay.’ This helps drive the appetite for sustainable, transformation - via continual improvement of its automated processes – across business units, to generate greater productivity – and highly fulfilled staff - who consistently deliver a better service. The John Lewis team will discuss how it uses intelligent automation to address the unique challenges faced by large retailers - that includes peaks in work volume and fulfilling price-promise requests. Also highlighted, will be how the retailer meets a growing demand for automation, reduces automation adoption barriers and how the wider business can self-serve on management information, to gain previously unknown insights – so continual improvement is achieved. In this webinar you’ll find out: • How a highly defined, scalable, RPA CoE meets demand and delivers sustainable results • How and why a culture of continual RPA improvement is being delivered across the business • Real-life examples of use-cases that have improved both the employee and customer experience • Lessons learned - what worked and what didn’t – along the John Lewis’ RPA journey • Alec Sutherland, Partner & Automation Technical Lead (RPA & AI) • Matt Juden-Bloomfield, Head of RPA, Blue Prism
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