Avaya | How RPA and digitization are transforming the customer experience

Presented by

Donna Edwards, Global Customer Reference Programs Director, Blue Prism

About this talk

In this Blue Prism Café, hear the story of Avaya’s data-driven intelligent automation transformation. As a global leader in contact centers, unified communications and cloud, Avaya Connected-RPA is forging their digital transformation aimed to improve customer experience. In an industry that must constantly transform, meet ever-evolving customer needs, Avaya’s innovative methods have included implementing intelligent RPA, utilizing BPM, process mining and AI though the project lifecycle. In this webinar you’ll find out: •How to manage large-scale, sustainable, digital worker deployments •Real-life use-cases of improved customer experience and back office efficiencies •Lessons learned - what worked and what didn’t – along Avaya’s connected-RPA journey

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