Hyper Connected RPA – The Future of Customer Experience through E-ticketing

Presented by

Coreen Merryweather, Senior Account Director, Blue Prism

About this talk

The rail industry faces numerous emerging challenges that are requiring rail companies to reassess their current business models. The blueprint for this business transformation draws upon three key digital actions: develop new business models and offerings, digitalize core operations, and build a robust internal digital foundation. With Connected RPA you can enable your people to create and customize innovative automations to deliver end-to-end operational efficiency and improved customer experiences. This webinar takes a look into The Future of Customer Experience through E-ticketing, as one of the key components to achieving this transformation. This webinar discuss the following key points: • Enabling ‘Digital Fitness’ as a prerequisite for success • Providing greater insights to create personalised ticketing experiences • What is hyper automation? • A day in the life of Joe: cashless, contactless, frictionless customer journey
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