BP/BrightKnight Webinar - Use cases in Customer Service using SAP

Presented by

John Bailey, Blue Prism; Arvid Aendenboom, BrightKnight & Fred Versyck, BrightKnight

About this talk

SAP is a powerful software suite, used extensively in many corporations of all sizes across the globe. BrightKnight have come across many business processes executed in SAP. Many of them have a tremendous potential for automation with Blue Prism. During this webinar we will focus on two of them. Focus will be on how we went about the automation journey and on the benefits realized with these processes. Furthermore, we will also share a quick word on how we tackled this from technical standpoint. Both use cases focus on Customer Service in the utilities sector, specifically customer data quality. SAP relies on verified and correct customer data to work as intended; this is where automation comes in. A significant amount of manual work was spent on simple checks to verify how a client contract should be handled. Now all this preparation is done by a Blue Prism robot and the manual work focuses on handling the actual contract. In another use case, the aftercare of a mass migration of data is being done. It wasn’t technically feasible to couple incoming clients with existing clients and therefore RPA came into the picture. Due to the implementation of this Blue Prism robot, business could take the correct decisions in handling the rest of the cases.
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