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Von der Anfrage zum Angebot - 90 % weniger Bearbeitungszeit

Am Beispiel eines Versicherungsunternehmens wird in diesem Webinar dargestellt, welches Potenzial in der Automatisierung von Kundenanfragen steckt. Sehr oft sind bis zu 8 verschiedene Systeme involviert, um ein Angebot fertigzustellen und vielfach wird dies immer noch manuell bewerkstelligt.

Damit sich die Mitarbeiter zukünftig wertschöpfenderen Aufgaben zuwenden können, müssen sich wiederholende Tätigkeiten sinnvoll automatisiert werden. Das fördert nicht nur die Mitarbeitermotivation, sondern steigert auch die Kundenzufriedenheit durch schnellere Antwortzeiten.

Zur Unterstützung einer schnellen Umsetzung, können vorgefertigte „Digital Worker“ genutzt werden, die von der Blue Prism Digital Exchange (DX), einem App Store für intelligente Automatisierung, heruntergeladen werden können. Darunter auch eine End-to-End Integration mit Salesforce und der digitale Austausch von weiteren VBO-Fähigkeiten.
Recorded Jun 17 2020 29 mins
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Presented by
Jörg Schwarze, Senior Solution Consultant CEE, Blue Prism
Presentation preview: Von der Anfrage zum Angebot - 90 % weniger Bearbeitungszeit

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  • Channel
  • Channel profile
  • Morton Salt Automates Sales Order Processing with Blue Prism RPA & Invoke ARIA Apr 8 2021 3:00 pm UTC 60 mins
    Tim Wilson Director - Customer Supply Chain, OU Americas Morton Salt, Inc., Johnny Ramondino Founder & President, Invoke
    Invoke ARIA solution utilizes Blue Prism digital workers to automation sales order processing. Organizations are looking for ways to drive value for customers and employees. Blue Prism coupled with ARIA make it easy for organizations to rapidly automate any business process. Powered by INVOKE, ARIA delivers an automation-first application for Sales order processing fully integrated with SAP out-of-the-box. You gain a close look at how Morton Salt was able to transform this process for their Supply Chain division reducing order entry time, errors, costs and improving employee engagement.
  • Mencap Society: Digital workers for a human cause Mar 31 2021 2:00 pm UTC 61 mins
    Matt Juden-Bloomfield, Head of RPA & Global For Good Lead at Blue Prism
    Mencap Society is the UKs largest charity for learning disabilities and the first Not for Profit to pilot Blue Prism’s intelligent automation platform. With support from the Blue Prism Center of Excellence they are utilizing Intelligent Automation to fundamentally enhance their social mission and the lives of those they support.
    Discussion topics include:
    • How intelligent automation allows Mencap to fundamentally enhance the lives of those with learning disabilities and the support they receive.
    • How any Not for Profit can do what Mencap has done by sharing the lessons they have learned along the way.
    • How the Founder and Principal of Profit with Purpose – Isabel Kelly, is now working with Blue Prism on setting up and defining Blue Prism For Good into a fully-fledged business function.
  • How Rebel Energy is Building it's Business with an Automation-First Approach Mar 30 2021 3:00 pm UTC 60 mins
    Dan Bates, CEO, Rebel Energy
    Rebel with a cause: How Rebel Energy is using RPA in it’s mission to disrupt the UK energy market
  • How RPA can Accelerate Digital Transformation in Local Government Mar 25 2021 3:00 pm UTC 58 mins
    Lee Sirdifield, Strategic Director for Transformation and Change at South Kesteven District Council
    South Kesteven District Council (SKDC) is a local authority serving residents and businesses in the southwest of England.
    Through their use of intelligent automation the SKDC automation team developed smart forms to enhance citizen interaction and make fast and informed decisions, resulting in enhanced service delivery to citizens, and improved employee satisfaction.
    Discussion topics include:
    • An overview of the work completed within South Kesteven to deploy RPA across a range of service areas
    • The approach taken to embed this technology into local government as well as plans for future developments
    • Insight to the 80+ reusable objects created for use by other small councils in a partnership-enabling quicker deployment of automations
  • The Future of Retail Post COVID-19 - A day in the life of a retail customer Mar 19 2021 11:00 am UTC 60 mins
    Coreen Merryweather Senior Account Director, Blue Prism
    Join us for this Art of the Possible webinar, where we will discuss:
    • Challenges the industry is facing
    • How the competitive landscape has changed
    • What a re-imagined customer journey could look like
  • How Rapid Automation Can Help Streamline SBA PPP Loan Forgiveness Mar 18 2021 6:00 pm UTC 60 mins
    Bruce Mazza, VP, Technology Alliance Program at Blue Prism and Pawan Jadhav, CEO at Lateetud
    Following the onset of the current round of SBA PPP funding, increased numbers of applicants seeking relief continues to grow, lenders are struggling to keep up with many of its administrative demands. Overwhelmed with collecting and validating documents, determining eligibility criteria, and processing requests, lenders face backlogged applications and their customers can experience slow response times.

    Blue Prism, in partnership with ABBYY, Bizagi, and Lateetud automates the entire end-to-end mortgage and loan relief application and submission process, resulting in:

    - Expedited processing – Validate, calculate, record, submit, and track requests in minutes
    - Content Intelligence – Convert unstructured documents into structured, usable content for further processing
    - Production-ready deployment – Set up in days, on-prem or in your existing cloud platform of choice (Azure, AWS, Google)
    - Increased efficiency – Execute quickly & accurately with a digital workforce that complements existing employees
    - Full audit trail – Provides 100% compliance & accuracy, enterprise security, and fraud detection
    - Web and mobile customer front-end – Collaborate with customers and lending staff efficiently via intelligent chatbot

    Register today to see how rapid automation can help you streamline loan applications and forgiveness at your organization.
  • WIRPA Empower Hour | #ChooseToChallenge Mar 18 2021 4:00 pm UTC 60 mins
    Xina Seaton, Blue Prism, Nikki North, Thames Water, David Lerma, Blue Prism and Bindi Basan, Blue Prism
    WIRPA Empower Hour | #ChooseToChallenge

    This month we celebrate International Women's Day with a special episode of Empower Hour. This year's theme is #ChooseToChallenge and this panel will dig into this topic in the context of Women in RPA.

    The panel will delve into questions surrounding:
    ·        How to overcome imposter syndrome?
    ·        How to deal with micro-aggressions?
    ·        How to be treated as an equal in a “male dominated” environment?
    ·        How to be create and take opportunities to get the career you want?

    During this webinar we will share tips and techniques to help you #ChooseToChallenge as well.
  • How to Unlock Superior Customer Experience through Intelligent Automation Mar 17 2021 3:00 pm UTC 60 mins
    Kate Leggett VP, Principal Analyst Serving, Forrester & Jason Cullabine, Senior Solutions Consultant, Blue Prism
    Attend this webinar and you will learn:
    •The Economic Impact of Better Customer Experience (CX)
    •The Changing Complex Demands of the Customer and the scrutiny towards the agent
    •The Future of work and the impact of Automation on the workforce
    •Real-world examples of how CX has impacted the workforce
  • TD Bank Group: Unlocking Possibility & Creating Value with Innovation Mar 16 2021 3:00 pm UTC 29 mins
    John Capozzolo Senior Vice President - Canadian Personal Banking Delivery Excellence, TD Group
    TD Bank Group is way ahead of the curve with their transformation and innovation is playing key role. Learn how you too can unlock value by leveraging intelligent automation to deliver experiences and solutions to your colleagues and customers.

    TD is the recipient of the Value Driver Excellence in Enterprise RPA Award 2018.
  • Siam Commercial Bank | How to Scale an Intelligent Automation Program Mar 10 2021 3:00 pm UTC 61 mins
    Dr Christian Roland, Head of Transformation at Siam Commercial Bank
    Siam Commercial Bank (SCB) is one of the leading banks in South-East Asia. SCB embarked on a transformation journey in 2016 focused on creating new digital customer experiences, strengthening the technology foundations, and leaning the operations. SCB’s transformation journey has seen a savings of 100,000 hours annually is a clear testament of a successful execution of Intelligent Automation at scale, where both human and digital workforce is aligned.
    In this webinar, Dr. Christian Roland, the Head of Transformation of SCB, will discuss:
    • SCB intelligent automation journey and how RPA fits into the overall transformation
    • The lessons learned and shifts made to accelerate "time to impact"
    • Examples of how SCB is using RPA including for the COVID-19 response
  • Nordea | How OCR and chatbots enhance the Digital Workforce Mar 4 2021 3:00 pm UTC 58 mins
    Agnieszka Belowska Goslawska – Head of Robotics, Nordea and Przemyslaw Jarosz – Head of Robotics IT, Nordea
    Join the team from Nordea as they discuss their journey in reaching successful adoption of Intelligent Automation. From OCR to chatbots, the team has leveraged transformative technologies to drive innovation and solve business challenges across the organization.

    In this webinar, you will learn:
    1) How Nordea's processes developed from requirements gathering, to go-live, to in production
    2) How Nordea is leveraging automation
    3) How AI such as OCR and chatbots has improved customer service
  • Fireside Customer Discussion – How Covid-19 is changing retail Recorded: Feb 26 2021 62 mins
    Alec Sutherland, Blue Prism & Jordan Wain, Pets at Home & Alex Howarth, Very Group & Dean Hannant, Blue Prism
    Join us for a thought leadership session where some of our customers (The Very Group and Pets at Home) discuss how Covid-19 is changing the retail industry and how they are using technology to not just survive but thrive in the next era of Customer Expectations.
  • Reimagine Customer Service with Blue Prism Service Assist Recorded: Feb 25 2021 53 mins
    Alisa DiStaso (Director, Contact Center Solutions) and Rachael Smith (Sr. Solution Engineer)
    Blue Prism’s enterprise-ready contact center automation solution is here to help you reimagine the way you excel at customer service.

    How does Service Assist transform your contact center?
    • Digital workers securely access multiple systems and consolidate customer information into a 360° view, arming your agents to provide fast, consultative service.
    • Seamlessly integrate with your other contact center tools like chatbots, IVR, web forms, and email to increase containment by 30%.
    • Automate after call work (ACW) to free up agent time and increase productivity.

    In this Service Assist demo, we’ll show you how to manage your digital workers and leverage swarming, to achieve maximum productivity using the included Control Room and Work Queues. See for yourself how easy it is to use the Blue Prism platform with drag and drop capabilities and audit log features that reduce automation audit risk.

    Join us to see how it’s done!
  • Hershey's | Rethinking supply chain processes with an automation first approach Recorded: Feb 25 2021 62 mins
    Hershey's and Blue Prism
    As one of the world’s largest confectionery companies, Hershey’s has a substantial supply chain to manage. With large, variable and seasonal demands on their products, Hershey's has set the standard in pioneering broader digital transformation in supply chain. With their partner, INVOKE, Hershey’s has delivered an efficient and labor-saving solution utilizing Blue Prism intelligent automation to significantly reduce miscoded Inventory cost and improve detection of the errored inventory.

    In this webinar you’ll find out:

    - How Hershey’s combated product waste and increased their bottom line using RPA
    - How Hershey’s processes developed from requirements gathering, to go live, to in production
    - Lessons learned, what worked and what didn’t – along Hershey’s connected-RPA journey
  • How To Drive Great Agent And Customer Experiences With RPA Recorded: Feb 24 2021 46 mins
    Joana de Quintanilha VP, Principal Analyst Customer Experience, Forrester & Birger Tenow, Solutions Consultant, Blue Prism
    How To Drive Great Agent And Customer Experiences With RPA For Breakaway CX Differentiation

    Customer service is a top driver of customer experience (CX) quality: Customers want quick resolutions, answers to all their questions, and kind responses. Yet customer service agents often use multiple - sometimes dozens - of disconnected applications to service customers. Robotic process automation (RPA) helps onboard agents faster, boosts their confidence, increases their productivity, and allows them to deliver a higher quality of service. Almost half of customer service organizations are using RPA, in conjunction with other automation technologies, to make agents more efficient and effective.

    This webinar will:
    •Highlight best practices for customer service leaders to follow, that will help unlock the value of RPA for contact centers in a time when customer service has become a lifeline for many customers.
    •Give examples of contact centers who are experiencing the CX impacts and rapid ROI acceleration enabled by an intelligent automation solution that goes way beyond RPA.

    PRESENTERS:
    Joana de Quintanilha
    VP, Principal Analyst, Customer Experience at Forrester

    Birger Tenow
    Solutions Consultant at Blue Prism
  • Way Beyond RPA for Contact Centers: Set Your ROI Expectations Higher Recorded: Feb 18 2021 59 mins
    Stephen Gush, SYKES; Rosa Marcos Martínez, Telefonica; Blue Prism: Satish Shenoy, Peter Walker & Martin Stevenson
    Contact centers have been investing in automation for years, but outcomes have fallen short. Despite the huge rise in chatbots and other forms of self-service automation, call deflection rates still aren’t contained and customers continue to remain dissatisfied with speed of resolution of their requests.

    Simple Robotic Desktop Automation (RDA) attended automation can’t scale well and misses the mark when it comes to scale, security, speed and compliance. Even Robotic Process Automation (RPA) alone is not enough.

    On top of all that, compliance regulations, back and front-end system complexities, and rising customer expectations are making it hard for large enterprises to attain the ROI they were hoping to see.

    Maybe you’re experiencing these same challenges. And you’re realizing just how much not exploring better solutions is costing you!

    Before you invest in your next automation platform, come learn about the architectural differences provided by Blue Prism Service Assist and how it:
    •Completely simplifies the agent experience
    •Provides attended and unattended automation
    •Delivers better outcomes with your AI/ML investments
    •Offers end-to-end digital process integration
    •Seamlessly ties into your existing contact center agent desktop and ecosystem

    All of this adds up to faster agent onboarding, happier agents, lower agent turnover, faster AHTs, lower operational expense and happier customers. How’s that for ROI?

    Come hear from our expert panel who will discuss real-world examples of telco, energy and financial services contact centers who are experiencing the CX impacts and the rapid ROI acceleration enabled by an intelligent automation solution that goes way beyond RPA.
  • Way Beyond RPA for Contact Centers: Set Your ROI Expectations Higher Recorded: Feb 18 2021 59 mins
    Stephen Gush, SYKES; Rosa Marcos Martínez, Telefonica; Blue Prism: Satish Shenoy, Peter Walker & Martin Stevenson
    Contact centers have been investing in automation for years, but outcomes have fallen short. Despite the huge rise in chatbots and other forms of self-service automation, call deflection rates still aren’t contained and customers continue to remain dissatisfied with speed of resolution of their requests.

    Simple Robotic Desktop Automation (RDA) attended automation can’t scale well and misses the mark when it comes to scale, security, speed and compliance. Even Robotic Process Automation (RPA) alone is not enough.

    On top of all that, compliance regulations, back and front-end system complexities, and rising customer expectations are making it hard for large enterprises to attain the ROI they were hoping to see.

    Maybe you’re experiencing these same challenges. And you’re realizing just how much not exploring better solutions is costing you!

    Before you invest in your next automation platform, come learn about the architectural differences provided by Blue Prism Service Assist and how it:
    •Completely simplifies the agent experience
    •Provides attended and unattended automation
    •Delivers better outcomes with your AI/ML investments
    •Offers end-to-end digital process integration
    •Seamlessly ties into your existing contact center agent desktop and ecosystem

    All of this adds up to faster agent onboarding, happier agents, lower agent turnover, faster AHTs, lower operational expense and happier customers. How’s that for ROI?

    Come hear from our expert panel who will discuss real-world examples of telco, energy and financial services contact centers who are experiencing the CX impacts and the rapid ROI acceleration enabled by an intelligent automation solution that goes way beyond RPA.
  • SAP Prozesse und Migration beschleunigen. Und zwar effizient und effektiv! Recorded: Jan 27 2021 45 mins
    Ricardo Ullbrich, Digital Workforce Manager at Blue Prism & Helge Sanden, Herausgeber IT-Onlinemagazin
    Wäre es nicht schön, wenn Sie alle Ihre internen und externen Anwendungen ganz leicht und einfach miteinander verknüpfen könnten? Sinnvollerweise sollten sich alle relevanten Systeme just in time miteinander austauschen können, aber wir wissen alle, das funktioniert leider nur bedingt. Machen Sie es sich einfach und lassen Sie eine intelligente Digital Workforce die Arbeit übernehmen.

    Und nicht nur das können die digitalen Mitarbeiter, sie können Ihnen ebenfalls helfen, Ihre SAP Migration nach S/4HANA zu beschleunigen.
  • SBA PPP Solution In-a-Box: PPP Loan Automation from Origination to Forgiveness Recorded: Jan 27 2021 43 mins
    Darshan Jain, Sr. Director of Banking at Blue Prism and Pawan Jadhav, CEO at Lateetud
    Lateetud, in partnership with Blue Prism and Microsoft, has created a turn-key, SaaS solution to automate SBA PPP loans. Together, we’re helping banks handle the surge in PPP applications, reducing time spent processing and approving loans from weeks, to just a few hours.
    This cloud-based solution uses Blue Prism intelligent automation, Microsoft Power Platform and Azure Form Recognizer, automating the entire end-to-end PPP loan origination and forgiveness process, resulting in:

    1. Expedited Processing - Validate, calculate, record, submit, track requests in minutes, not days
    2. Business Transparency – Real time reporting & insight into processing time, staff utilization, case status and load
    3. Content Intelligence - Convert unstructured documents into structured, usable content for further processing
    4. Increased efficiency - Execute fast & accurately with a digital workforce complementing existing employees
    5. Full Case Management - Orchestrating unpredictable circumstances to achieve optimal outcomes and efficiencies
    6. Production-ready Deployment. Set up in days, on-prem or in existing cloud platform of choice (Azure, AWS, Google)
    7. Enterprise security & scalability. Full audit trail, 100% compliance & accuracy
    8. Web and mobile customer front-end. Collaborate with customers, lending staff efficiently, via intelligent chatbot
  • RPA Supervisor - Freedom to scale with automated RPA operations Recorded: Jan 25 2021 56 mins
    Erik Lien, CEO, RPA Supervisor & Michael Tripoli, Snr Solutions Engineer, Blue Prism
    We have all seen how the power of RPA has sped up the automation of work in organizations and helped them on their digital transformation journey. As more is automated, RPA becomes a bigger part of an organizations business operations. As a consequence, managing digital workforces has become critical parts of business operations as well.

    RPA Supervisor is the leading software for intelligent automation of the digital workforce by providing:
    • SLA based planning
    •Intelligent prioritization and optimization of resources
    •Automatically detecting and handling production issues
    To support the wider organization RPA Supervisor also delivers powerful and easy to use interaction capabilities, both for employees, customers, and the organizations wider digital eco system.

    Insight and control become critical as the digital workforce takes on more business-critical work for the organization. RPA Supervisor supports this with its highly configurable dashboard and notification center. Giving the whole organization access to live notifications, analysis and reporting giving full control and insight into the deliveries and operations of the digital workforce.

    Join our webinar and see how you can improve and scale your automations with RPA Supervisor and for the launch of our FREE reporting software!
A Digital Workforce for Every Enterprise
Welcome to Blue Prism's Webinar Channel. ///

Who is Blue Prism?
We make work smarter and more productive so your people are free to do great things. We believe every company will soon have a digital workforce to automate, streamline, and accelerate work, and we’re dedicated to making this vision a reality. Blue Prism enables an enterprise-grade digital workforce that’s smart, secure, scalable and successful and can be deployed throughout an organization. ///

What will you find here on our webinar channel?
Our team hosts online events aimed at educating and empowering those who are working to reimagine what’s possible. Innovators like you are working to turn these exciting opportunities into new services and revenue streams, while giving your employees greater purpose and customers even more to smile about. Imagine merging human experience and ingenuity with the capabilities of intelligent automation and turning clumsy, time-consuming processes into automated workflows that deliver next-level productivity. That's what we're here to help you do. ///

For more info, register for one of our upcoming webinars, view any of our past events on demand, or visit us at www.blueprism.com.

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  • Title: Von der Anfrage zum Angebot - 90 % weniger Bearbeitungszeit
  • Live at: Jun 17 2020 8:00 am
  • Presented by: Jörg Schwarze, Senior Solution Consultant CEE, Blue Prism
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