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Intelligent Process Hyper-Automation Starts with Discovery

Over time, business processes need to change and adapt due to ever-changing customer habits, market expectations and competition. Enterprises and businesses often find that their underlining core business applications, technologies and systems cannot evolve and develop at the speed necessary to match business requirements. Robotic Process Automation (RPA) has become a true game-changer amongst organizations across industry sectors, emulating the actions of the end user to automate processes which would otherwise require application redevelopment and re-architecture. RPA can deliver big savings, yet the actual potential for RPA related savings must be preceded by process mining.

The integration between Blue Prism’s Intelligent Automation platform, the Celonis Intelligent Business Cloud and Wonderbotz services allows enterprises to:
•Accelerate digital transformation by automating mission-critical processes, increasing productivity and improving customer experiences.
•Provide a much smoother, more controlled, “process-first” approach to automation, digitizing business operations with powerful analytics and intelligent automation.
•Optimally plan workflow and workload execution, with the ability to measure, sustain and adapt digitized processes over time.
•Reduce project risk with complete process transparency at all phases of the RPA implementation.
Recorded Jul 1 2020 61 mins
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Presented by
Amahl Williams - WonderBotz VP, Diana Amador - Blue Prism Sr Solutions Consultant
Presentation preview: Intelligent Process Hyper-Automation Starts with Discovery

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  • Automation in the Post-Pandemic Contact Center: Increase CSAT, Decrease Costs, a Jul 30 2020 3:00 pm UTC 75 mins
    Paul Stockford, President and Chief Analyst, Saddletree and Bruce Mazza, VP, Technology Alliance Program, Blue Prism
    The essential role of automation in the contact center was played out thousands of times as the global contact center industry scrambled to maintain customer service and satisfaction levels amidst an unprecedented global health crisis. Add to these challenges the role of automation in the expectations and requirements of the new generation of contact center customers and workers, and it becomes clear that “business as usual” in the future will be anything but.

    Automation has the power to dramatically and positively impact both customer satisfaction and employee job satisfaction while enabling customer service executives to manage costs in the uncertain economy that potentially lies ahead. Join Blue Prism and Paul Stockford, Chief Analyst at Saddletree Research, for operational and market insights focused specifically on the role of automation in the post-pandemic contact center industry, and discover why contact center automation is forecast to grow at a compound annual growth rate (CAGR) of 64 percent from 2020 to 2024.
  • Self-Service-Portal für Darlehensanfragen – mit RPA Jul 29 2020 9:00 am UTC 60 mins
    Jörg Schwarze, Senior Solution Consultant CEE, Blue Prism
    Um den Kunden eine bessere Benutzererfahrung zu bieten und gleichzeitig die Service-Mitarbeiter zu entlasten, hat eine Retail Bank nach eine Lösung gesucht, wie ein Self-Service Portal für neue Darlehensanfragen, Aufstockungen oder Umschuldungen umgesetzt werden kann.

    Legacy-Systeme verhinderten die Möglichkeit, mehrfache Anfragen zum aktuellen Rechnungsstand mit zukünftigen Kontoberechnungsszenarien zu kombinieren und eine erneute Auswahl an Produkten und Begriffen zu präsentieren, deshalb musste der Kunden persönlich in die Filiale kommen. Durch das Service Portal entfällt dieser zusätzliche Schritt. Darüber hinaus kann die Bank jetzt neue und innovative Produkte einführen, damit die Kunden durch einen simplen Wahlmechanismus selbst eine Produktauswahl abschließen können.

    Die entwickelte Lösung ist eine völlig neue Benutzererfahrung. Der Service-Assist-Mechanismus ermöglicht eine schnelle Entwicklung und Bereitstellung einer Web-Schnittstelle, die direkt aus Blue Prism erstellt wurde.

    Erfahren Sie mehr in diesem Webinar
  • Tackling Surface Automation challenges, with IA-Connect Jul 23 2020 1:00 pm UTC 60 mins
    Ahmad Ali, Snr Solutions Consultant, Blue Prism & Amyn Jaffer, Head of Labs, Ultima & Simon Bond, Lead Developer, Ultima
    IA-Connect does not rely on image-based automation, screen-scraping or OCR technologies to interact with hosted applications or desktop via Citrix or Microsoft RDS.

    With near zero-footprint on the Citrix or RDS infrastructure, IA-Connect leverages existing virtual channels to completely eliminate the need for Surface Automation, enabling developers to automate Citrix and RDS based applications in practically the same way they would if the applications were local to the Digital Worker.

    In this webinar, we’ll take you through how IA-Connect works, the simple steps required to set it up, and how RPA developers would go about automating remote applications through the comprehensive but intuitive IA-Connect Inspector application modeller.
  • Ensuring the sustainability of Local Government Services amid COVID-19 & beyond Jul 22 2020 2:30 pm UTC 75 mins
    Blue Prism Cloud; The City of Edinburgh Council; Suffolk County Council & Wiltshire Council
    The landscape in which Local Authorities operate is ever shifting. Budget cuts, skills shortages and now the word on everybody’s lips; Corona Virus; all jeopardise Local Councils’ ability to uphold a comprehensive portfolio of services.



    The introduction of Intelligent Automation is proving to be an effective way to combat these challenges, and over the last three months has offered organisations the ability to pivot to meet unexpected and fluctuating demands.



    During this webinar, we will analyse the key challenges facing Councils today, and how Intelligent Automation could be the key to unlocking a new era of Local Authority resourcing as we emerge into a “new normal”.

    Panelists:
    Richard Boddington, Director of Local & Regional Government, Blue Prism Cloud (host)
    Gus Niven, Intelligent Automation Manager, The City of Edinburgh Council
    Richard Small, Robotic Process Automation Lead, Suffolk County Council
    Guest Speaker, Wiltshire Council
  • Nordea | How OCR and chatbots enhance the Digital Workforce Jul 14 2020 3:00 pm UTC 60 mins
    Donna Edwards, Global Customer Reference Programs Director, Blue Prism
    Nordea, the biggest financial group in Northern Europe, has digital transformation and innovation at its core. With the goal to be an efficient, customer friendly bank that operates with great efficiency, connected-RPA has been a tool to realize this goal. Nordea has extended Intelligent Automation across a myriad of business functions globally and has been able to build robust organizational structure for introducing automations, and 175 Digital Workers in production now. Nordea were able to achieve their strong automation goals and adhere to quality and compliance requirements specific to the banking sector.

    Join the team from Nordea as they presents their journey in reaching successful adoption of Intelligent Automation. From OCR and chatbots the team has leveraged these technologies to solving business challenges across the group and driving business innovation.

    In this webinar, you will learn:

    1) How Nordea's processes developed from requirements gathering, to go live, to in production
    2) How Nordea is leveraging automation
    3) How AI such as OCR and chatbots has improved customer service
  • Intelligent Process Hyper-Automation Starts with Discovery Recorded: Jul 1 2020 61 mins
    Amahl Williams - WonderBotz VP, Diana Amador - Blue Prism Sr Solutions Consultant
    Over time, business processes need to change and adapt due to ever-changing customer habits, market expectations and competition. Enterprises and businesses often find that their underlining core business applications, technologies and systems cannot evolve and develop at the speed necessary to match business requirements. Robotic Process Automation (RPA) has become a true game-changer amongst organizations across industry sectors, emulating the actions of the end user to automate processes which would otherwise require application redevelopment and re-architecture. RPA can deliver big savings, yet the actual potential for RPA related savings must be preceded by process mining.

    The integration between Blue Prism’s Intelligent Automation platform, the Celonis Intelligent Business Cloud and Wonderbotz services allows enterprises to:
    •Accelerate digital transformation by automating mission-critical processes, increasing productivity and improving customer experiences.
    •Provide a much smoother, more controlled, “process-first” approach to automation, digitizing business operations with powerful analytics and intelligent automation.
    •Optimally plan workflow and workload execution, with the ability to measure, sustain and adapt digitized processes over time.
    •Reduce project risk with complete process transparency at all phases of the RPA implementation.
  • 5 Practical Use Cases for Digital Workforce Transformation Recorded: Jun 22 2020 48 mins
    Peter Walker CTO EMEA, Blue Prism & John Bailey International Pre-Sales Manager, Blue Prism
    Today, the world has been disrupted like never before, and businesses are scrambling to transform the way they operate. It’s no longer enough to find a solution for the short term, businesses need to plan ahead and lay the foundations for a new digital workforce. In this session, discover 5 industry use cases on how RPA has:
    1) Reduced the Average Handling Time in a contact centre from 9 minutes to 2 minutes
    2) Saved 500+ hours of medical secretary time in less than 3 months at UK hospital
    3) Reduced clinical risk and enabling work-from-home for clinicians in isolation
    Irrespective of your industry and back end/legacy target systems, this session will explore how automations in the contact centre, back office, Finance and Administration and in Operations can be applied across all industries and all areas of your business.
  • Leveraging Hyper-Automation to Create a Competitive Advantage Recorded: Jun 18 2020 60 mins
    Moderated by Jeff Aldridge from EY, joined by a group of panelists from Blue Prism, Cox Enterprises, and EY
    Automation at scale is quickly becoming the new normal. Are you ready to join other leading companies in planning a future-ready, digital organization that can adapt to the new way we live, work and interact?

    Join this live webcast on June 18 to hear more about creating a successful strategy and operating model to realize the long-term benefits of Intelligent Automation as well as real-world examples.
  • Von der Anfrage zum Angebot - 90 % weniger Bearbeitungszeit Recorded: Jun 17 2020 29 mins
    Jörg Schwarze, Senior Solution Consultant CEE, Blue Prism
    Am Beispiel eines Versicherungsunternehmens wird in diesem Webinar dargestellt, welches Potenzial in der Automatisierung von Kundenanfragen steckt. Sehr oft sind bis zu 8 verschiedene Systeme involviert, um ein Angebot fertigzustellen und vielfach wird dies immer noch manuell bewerkstelligt.

    Damit sich die Mitarbeiter zukünftig wertschöpfenderen Aufgaben zuwenden können, müssen sich wiederholende Tätigkeiten sinnvoll automatisiert werden. Das fördert nicht nur die Mitarbeitermotivation, sondern steigert auch die Kundenzufriedenheit durch schnellere Antwortzeiten.

    Zur Unterstützung einer schnellen Umsetzung, können vorgefertigte „Digital Worker“ genutzt werden, die von der Blue Prism Digital Exchange (DX), einem App Store für intelligente Automatisierung, heruntergeladen werden können. Darunter auch eine End-to-End Integration mit Salesforce und der digitale Austausch von weiteren VBO-Fähigkeiten.
  • Boost your Future Intelligently with Automation Recorded: Jun 10 2020 21 mins
    Sam Shaw, Head of Customer Support EMEA, Blue Prism
    Robotic Process Automation or RPA is an emerging technology that enables businesses to digitally transform themselves, one automated process at a time. Connected-RPA is additionally enabling people to mix, match, and combine legacy back-office data and systems to new emerging tech stacks like machine learning, optical character resolution, sentiment analysis and more. With the rise of intelligent automation, it might be easy to feel intimidated – but don’t, it’s not as scary as you may think. No superwoman-powers needed, the skills you have are the skills needed in this fast rising industry. During this session, Sam will share her perspective on how to think about intelligent automation and transform the role you’re in today to the job of the future.
  • Get the best of both worlds: END-TO-END SAP AUTOMATION Recorded: Jun 10 2020 55 mins
    Birger Tenow, Solutions Consultant, Blue Prism & Björn Alexanderson, Territory Manager, Winshuttle
    Successful businesses run SAP. Even more successful ones automates SAP.
    Across organisations, in supply-chain, manufacturing, finance, maintenance and more. Processes can be made more efficient, at a lower cost and with a higher quality using automation.
    In this seminar Blue Prism, the market leader in Intelligent automation and Winshuttle, the leader in data management and SAP process automation, presents how automation of SAP leads to direct efficiency gains, more competitive advantages and a more agile business.

    With the combined strengths of Blue Prism and Winshuttle, enterprises now have the ability to automate processes, end-to-end, more efficient than ever before.

    Presented by;
    Birger Tenow, Solutions Consultant, Blue Prism
    Björn Alexanderson, Territory Manager, Winshuttle
  • Schroders | Delivering Real-World Solutions with Intelligent Automation Recorded: Jun 9 2020 42 mins
    Bill Taylor, VP, ASEAN & Korea, Blue Prism
    Schroders, a leading asset management company is making headway in digital transformation. Since 2017, Schroders has extended Intelligent Automation across a myriad of business functions globally, with operations running at optimum capacity, efficiency and scalability. They have since shifted their focus to higher value-added tasks, enabling business functions to prioritize strategic work and providing faster insights to better decision making. This is a clear testament of how Intelligent Automation can achieve not just efficiency but in driving innovation at the core of every project and function. It also means that digital transformation journeys are more meaningful for those who get the implementation right.


    Join Chua Chwee Kan, the Global Head of Cognitive Science and Automation from Schroders as he presents Schroders’ journey in reaching successful adoption of Intelligent Automation. From machine learning to RPA, Mr Chua has led his team in leveraging these technologies to solving business challenges across the group and driving business innovation.

    In this webinar, you will learn:

    1) Best practices in embedding RPA into the business and sustaining results in the long run
    2) How Schroders is leveraging automation in the volatile COVID-19 situation
    3) How AI and Machine learning presents new outlooks for RPA
  • Blue Prism RPA Platform Demo | The Building Blocks of Automation Recorded: Jun 3 2020 56 mins
    Patrick Hammond, Solution Engineer and Lisa Hackbarth, Global Marketing
    Join us for a 45-minute, interactive live demo. We’ll show you how Blue Prism’s connected-RPA platform works and answer your questions live.

    With the advent of Robotic Process Automation (RPA), today, humans and Digital Workers are working side by side.

    But how does it actually work?

    If you’re ready to see Blue Prism’s Intelligent Automation in action, join us for our next 45-minute demo where we’ll showcase the simplicity and security of the leading RPA platform on the market.

    In this foundational look at what it takes to implement Blue Prism connected-RPA, you will:
    • Experience the integral role that the human worker plays in our evolving workforce
    • Take a tour of the Blue Prism Process and Object Studio where you’ll teach your Digital Workers what to do and how to do it
    • Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your Digital Workforce up and running quickly
    • See examples of processes that Digital Workers can help to automate
    • Learn how to manage your Digital Workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    • Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do? Register to view the demo to take the next step on your digital transformation journey and get ready to see what’s possible.
  • Hur skapa nytt bränsle till digitaliseringsresan i offentlig verksamhet? Recorded: May 29 2020 38 mins
    Jonas Karlsson, Solutions Consultant, Blue Prism & Birger Tenow, Solutions Consultant, Blue Prism
    Kommuner och regioner i Sverige brottas dagligen med utmaningen att göra mer med mindre resurser. För att lyckas krävs digitalisering och automation. Många har redan kommit en bit på den digitala resan och lyckats skapa stora värden. Men tillhör ni dem som startat men ännu inte fått någon större utväxling? Kanske har er organisation ett avvaktande synsätt på automatiseringar, robotar och RPA som sätter käppar i hjulet för er digitala utveckling?
    Kort sagt – behöver du nytt bränsle till er digitaliseringsresa?

    Då ska du lyssna på detta webinar där Blue Prism presenterar en välbeprövad operationell modell som hjälper organisationer att framgångsrikt införa automationer/RPA och digitala medarbetare.

    Vi går igenom centrala områden för att lyckas:

    •Hur skapar digitala medarbetare värde i Sveriges kommuner och regioner?
    •Hur säkerställs en framgångsrik automation?
    •Hur styrs en framgångsrik automations och digitaliseringsresa?

    Presenteras av:
    Jonas Karlsson, Solutions Consultant, Blue Prism
    Birger Tenow, Solutions Consultant, Blue Prism
  • Insurance: Concepts and Use Cases Recorded: May 27 2020 41 mins
    Jörg Schwarze, Senior Solution Consultant CEE, Blue Prism
    How is automation used in insurance? This webinar covers two use cases of how automation work together with Human to enable the connected RPA and human in the loop capability, utilizing both the Blue Prism solution components to formulate an end-to-end solution. These include the use of ROM , Digital exchange and RPA to enable a new solution for insurance companies.
  • BP/Winshuttle: Finanzprozesse mit RPA automatisieren Recorded: May 27 2020 62 mins
    Maximilian Kleine-Brockhoff & Olaf Doelz, Winshuttle & Ricardo Ullbrich, Blue Prism & Helge Sanden, IT-Onlinemagazin
    SAP-Routineaufgaben automatisieren: In diesem Webinar lernen Sie verschiedene Optionen kennen, die Ihre Prozesse deutlich straffen

    Es ist kein Geheimnis, dass SAP-Systeme mitunter komplex in der Anwendung sind. Umso wichtiger ist es deshalb, sinnvolle Automatisierung bereitzustellen, denn selbst bei einfachsten Transaktionen müssen Anwender mit mehreren Bildschirmen interagieren. Dazu kommen noch Popup-Bildschirme, regelmäßige GUI-Aktualisierungen, inkonsistente Systemleistungen und unternehmensspezifische Anpassungen, die zu Fehlleistungen führen können.
    Machen Sie Schluss mit diesen zeitraubenden und umständlichen Prozessen! In diesem Expert-Talk erfahren Sie am Beispiel des SAP-Rechnungsprozesses, wie man Routineaufgaben automatisieren kann: Der Prozess reagiert auf eingehende E-Mails, identifiziert PDF-Rechnungen, extrahiert Schlüsselinformationen und nimmt Abgleiche und Buchungen in SAP vor. Dieses Prinzip lässt sich auf andere Einsatzszenarien übertragen.

    Sie sind verhindert? Melden Sie sich trotzdem an und wir schicken Ihnen im Nachgang die Webinar Unterlagen zu
  • BP/BrightKnight Webinar - Use cases in Customer Service using SAP Recorded: May 26 2020 35 mins
    John Bailey, Blue Prism; Arvid Aendenboom, BrightKnight & Fred Versyck, BrightKnight
    SAP is a powerful software suite, used extensively in many corporations of all sizes across the globe. BrightKnight have come across many business processes executed in SAP. Many of them have a tremendous potential for automation with Blue Prism. During this webinar we will focus on two of them.
    Focus will be on how we went about the automation journey and on the benefits realized with these processes. Furthermore, we will also share a quick word on how we tackled this from technical standpoint.

    Both use cases focus on Customer Service in the utilities sector, specifically customer data quality. SAP relies on verified and correct customer data to work as intended; this is where automation comes in. A significant amount of manual work was spent on simple checks to verify how a client contract should be handled. Now all this preparation is done by a Blue Prism robot and the manual work focuses on handling the actual contract.
    In another use case, the aftercare of a mass migration of data is being done. It wasn’t technically feasible to couple incoming clients with existing clients and therefore RPA came into the picture. Due to the implementation of this Blue Prism robot, business could take the correct decisions in handling the rest of the cases.
  • Wébinaire de démo Blue Prism | The Building Blocks of Automation Recorded: May 20 2020 47 mins
    Benoit Cayla, Sr. Solution Engineer & Frederique Dalhoum, EMEA Field Marketing, BLUE PRISM
    Rejoignez-nous pour une démonstration interactive en direct de 45 minutes. Vous découvrirez comment fonctionne la RPA Blue Prism et notre spécialiste répondra à vos questions.
    Grâce aux avancées dans le domaine de l'automatisation robotisée des processus (RPA), l’agent humain et l’agent virtuel travaillent aujourd'hui main dans la main. Comment ?

    Rejoignez-nous et assistez à une démonstration de 45 minutes en français au cours de laquelle nous présenterons la simplicité d'utilisation et la sécurité de la plateforme leader de la RPA.
    Lors de ce webinaire de démonstration, vous :
    •Découvrirez le rôle des collaborateurs humains parmi un pool de ressources en constante évolution
    •Visiterez le studio de conception des processus et objets où vous assignerez des missions à vos agents virtuels
    •Apprendrez à intégrer nos processus préconstruits à vos automatisations, sans développement, et à déployer rapidement vos effectifs virtuels
    •Découvrirez des exemples de processus automatisables
    •Apprendrez à gérer vos agents numériques pour maximiser votre productivité grâce au centre de contrôle, aux files d'attente et au planificateur
    •Obtiendrez un aperçu détaillé de la sécurité, du journal d'audit et des fonctionnalités de contrôle d'accès, des fonctionnalités clés de notre plateforme.
    Prêt à libérer le potentiel humain de votre organisation en permettant à vos équipes de se consacrer à des tâches à valeur ajoutée ? Inscrivez-vous pour participer à la démonstration et accélérer votre transformation digitale.
  • Intelligent Automation: An Overview Of Current Day Applications And Benefits Recorded: May 14 2020 24 mins
    Carla Marzari, Innovation Engineer, Blue Prism
    Intelligent Automation, what does that really mean? With the rise of artificial intelligence, robotic process automation, machine learning, sentiment analysis, and a litany of other emerging technologies; businesses are mixing, matching, and combining legacy back-office data and systems with new emerging tech stacks and digitally transforming themselves. But, IA isn’t out of reach – it is delivering real business value today. During this session, Carla will take you beyond the hypothetical and into current day applications for intelligent automation, she’ll show you some real-world demos of IA in action and she’ll get you thinking about how IA can transform your business and drive incredible value.
  • How Rapid Automation Can Help Streamline SBA PPP Loan Applications & Forgiveness Recorded: May 13 2020 52 mins
    Bruce Mazza & Lou Bachenheimer (Blue Prism), Julie Balerna (ABBYY), Rachel Brennan (Bizagi), Pawan Jadhav (Lateetud)
    The passage of the Coronavirus Aid, Relief, and Economic Security (CARES) Act in the U.S. has prompted thousands to seek relief from financial uncertainties driven by the global pandemic. To date, two rounds of funding totaling $659 billion have been made available as part of the Paycheck Protection Program (PPP) in support of the Small Business Administration COVID-19 relief efforts.

    The CARES Act also authorizes lenders to provide mortgage relief options in the form of forbearance for up to 360 days and refinancing to homeowners looking to mitigate their COVID-19 risk. According to financial data firm Black Knight, as of April 24, 2020, nearly 3.5 million mortgages are now in forbearance, amounting to about 6.5% of all American home loans.

    As the number of applicants seeking relief grows at an extraordinary rate, lenders are struggling to keep up. Overwhelmed with collecting and validating documents, determining eligibility criteria, and processing requests, lenders face backlogged applications and their customers experience slow response times.

    Blue Prism, in partnership with ABBYY, Bizagi, and Lateetud automates the entire end-to-end mortgage and loan relief application and submission process, resulting in:
    • Expedited processing – Validate, calculate, record, submit, and track requests in minutes
    • Content Intelligence – Convert unstructured documents into structured, usable content for further processing
    • Production-ready deployment – Set up in days, on-prem or in your existing cloud platform of choice (Azure, AWS, Google)
    • Increased efficiency – Execute quickly & accurately with a digital workforce that complements existing employees
    • Full audit trail – Provides 100% compliance & accuracy, enterprise security, and fraud detection
    • Web and mobile customer front-end – Collaborate with customers and lending staff efficiently via intelligent chatbot

    Register today to see how rapid automation can help you streamline loan applications and forgiveness.
Blue Prism | Robotic Process Automation Software
Welcome to Blue Prism's Webinar Channel.

We host 2 different webinars each month:
- Blue Prism Cafe: a thought leadership webinar series on Intelligent Automation and the Future of Work featuring Blue Prism customer stories

- Pulse Online: a product and technology focused webinar series: get hands-on demos, insight and tactical best practices for taking your Digital Workforce to the next level.

Who is Blue Prism?

As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount.

Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com/gov and follow the company on LinkedIn and Twitter

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  • Title: Intelligent Process Hyper-Automation Starts with Discovery
  • Live at: Jul 1 2020 3:00 pm
  • Presented by: Amahl Williams - WonderBotz VP, Diana Amador - Blue Prism Sr Solutions Consultant
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