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5 Practical Use Cases for Digital Workforce Transformation

Today, the world has been disrupted like never before, and businesses are scrambling to transform the way they operate. It’s no longer enough to find a solution for the short term, businesses need to plan ahead and lay the foundations for a new digital workforce. In this session, discover 5 industry use cases on how RPA has:
1) Reduced the Average Handling Time in a contact centre from 9 minutes to 2 minutes
2) Saved 500+ hours of medical secretary time in less than 3 months at UK hospital
3) Reduced clinical risk and enabling work-from-home for clinicians in isolation
Irrespective of your industry and back end/legacy target systems, this session will explore how automations in the contact centre, back office, Finance and Administration and in Operations can be applied across all industries and all areas of your business.
Recorded Jun 22 2020 48 mins
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Presented by
Peter Walker CTO EMEA, Blue Prism & John Bailey International Pre-Sales Manager, Blue Prism
Presentation preview: 5 Practical Use Cases for Digital Workforce Transformation

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  • Container Tracking Solution: Intelligent Transportation with the Power Platform Sep 15 2020 3:00 pm UTC 75 mins
    Brad Smith, MCA Connect Director | IoT and Analytics
    MCA Connect and Blue Prism partnered together to create a Power Platform solution called “Intelligent Transportation”, helping manufacturing companies gain the visibility they need into the status of their containers around the world. Our RPA solution, combining Microsoft Power BI and Power Automate technology, also:
    •Determines best route optimization
    •Integrates with ERP
    •Provides real-time status and location updates
    •Manages shipping & freight-forwarding score carding
    •Enables real-time reporting thru Power BI

    Join our webinar on Monday, August 24, for an overview of the solution and hear from our experts on how to start the conversation with your manufacturing accounts to uncover a potential opportunity for this solution. We’ll leave you with a ghost email for your accounts, leading questions to ask and “buzz” words to listen for!
  • Siam Commercial Bank | How to scale an intelligent automation program Aug 26 2020 9:00 am UTC 60 mins
    Dr Christian Roland, Head of Digital Transformation at Siam Commercial Bank
    Siam Commercial Bank (SCB) is one of the leading banks in South-East Asia. SCB embarked on a digital transformation journey in 2016 which focused on creating new digital customer experiences, strengthening the technology foundations, and leaning the operations. From the initial phases of automation in accelerating operations and head office functions, to current transformation in the back office and new improved customer experiences, Siam Commercial Bank has seen a savings of 100,000 hours annually. In last few months with Covid-19, the value of RPA was further unlocked in helping teams speed up processes to cater to increasing customer demands. SCB’s transformation journey is a clear testament of a successful execution of Intelligent Automation at scale, where both human and digital workforce is aligned.

    In this webinar, Dr. Christian Roland, the Head of Transformation of SCB, will discuss:

    1.SCB intelligent automation journey and how RPA fits into the overall transformation
    2.The lessons learned and shifts made to accelerate "time to impact"
    3.Examples of how SCB is using RPA including for the COVID-19 response
  • Self-Service-Portal für Darlehensanfragen – mit RPA Aug 26 2020 8:00 am UTC 45 mins
    Jörg Schwarze, Senior Solution Consultant CEE, Blue Prism
    Um den Kunden eine bessere Benutzererfahrung zu bieten und gleichzeitig die Service-Mitarbeiter zu entlasten, hat eine Retail Bank nach eine Lösung gesucht, wie ein Self-Service Portal für neue Darlehensanfragen, Aufstockungen oder Umschuldungen umgesetzt werden kann.

    Legacy-Systeme verhinderten die Möglichkeit, mehrfache Anfragen zum aktuellen Rechnungsstand mit zukünftigen Kontoberechnungsszenarien zu kombinieren und eine erneute Auswahl an Produkten und Begriffen zu präsentieren, deshalb musste der Kunden persönlich in die Filiale kommen. Durch das Service Portal entfällt dieser zusätzliche Schritt. Darüber hinaus kann die Bank jetzt neue und innovative Produkte einführen, damit die Kunden durch einen simplen Wahlmechanismus selbst eine Produktauswahl abschließen können.

    Die entwickelte Lösung ist eine völlig neue Benutzererfahrung. Der Service-Assist-Mechanismus ermöglicht eine schnelle Entwicklung und Bereitstellung einer Web-Schnittstelle, die direkt aus Blue Prism erstellt wurde.

    Erfahren Sie mehr in diesem Webinar
  • The Future of Customer Experience in the Rail Industry Aug 19 2020 1:00 pm UTC 60 mins
    Lee Edwards & Andrzej Silarow & Coreen Merryweather
    The Future of Customer Experience in the Rail Industry –

    Following on from our previous Webinar – Hyperconnected RPA – we take a fresh view on what a new customer journey can look like in a Post-Covid19 world.

    In this webinar you will learn How To:

    •Gain Customer Trust Back
    •Move Your Customers To E-Ticketing Once and for All
    •Better Leveraging Valuable Customer Data
    •Identify and Maximize New Revenue Streams
    •Simplify Your Back End Processes

    During this session we will show you:

    •What a Covid19 Customer Journey Should Look Like
    •Live Product Demonstration
    •Our Turn-Key Solution Offering
    •A Customer Case Study

    Lee Edwards – Co-Founder & Director – Smart Automation Services
    Andrzej Silarow – Technical Lead – Smart Automation Services
    Coreen Merryweather – Senior Account Director – Blue Prism
  • How RPA can accelerate Digital Transformation in Local Government Recorded: Aug 11 2020 59 mins
    Lee Sirdifield, Strategic Director for Transformation and Change at South Kesteven District Council
    South Kesteven District Council embarked on an ambitious and innovative transformation journey to improve customer experience, make effective use of officer time and ultimately reduce ongoing operating costs. The Council was awarded the Blue Prism EMEA Best Newcomer Award 2020 for the work completed so far.

    South Kesteven District Council (SKDC) is a local authority serving residents and businesses in the southwest of England. SKDC evaluated their service delivery methods and determined that Blue Prism’s RPA and Intelligent Automation was the
    best way to offer higher quality services to their constituents. After a rapid assessment of more than 90 processes, the Council settled on revenue and benefits, housing and repairs, development management, and customer service as the highest priorities for automation. SKDC has been able to enhance service delivery to citizens, increase employee satisfaction and enable teams to make fast and informed decisions. The automation team developed smart forms to enhance citizen interaction, which has improved customer satisfaction most notably with clients in the revenue and benefits division who are some of the most vulnerable citizens in the Council.

    This session will provide:
    • An overview of the work completed within South Kesteven to deploy RPA across a range of service areas
    • The approach taken to embed this technology into local government as well as plans for future developments
    • Insight to the 80+ reusable objects created for use by other small councils in a partnership-enabling quicker deployment of automations
    • An outline of the transformational benefits to the business such as increase in staff focus on supporting residents
  • CARES ACT Mortgage Forbearance: Automation Fast-Forward Recorded: Aug 6 2020 58 mins
    Richard Olivieri - Lateetud VP Solutions and Professional Services, Bruce Mazza Blue Prism - VP, Technology Alliances Program
    With over 4.14M loans in active forbearance representing 7.8% of all active mortgages and over $900B in unpaid capital, mortgage servicers are shifting from pipeline of new forbearance requests to managing a new wave of forbearance extensions and post-forbearance workouts. Millions of customer touch points will be required to support the modifications and decisions that are to follow in the next 12 months.

    Is your organization fully prepared with Intelligent Automation capabilities to help end-clients navigate repayment plans, deferrals, or loan modifications automatically?

    Blue Prism, in partnership with Lateetud helps banks and lenders quickly assist customers experiencing financial hardship and in need of mortgage forbearance. Together, we automate the entire end-to-end process, from receiving a request and confirming qualification to executing forbearance and engaging the customer in post forbearance activity—all while adhering to bank policies and federal guidelines.
    1. Process in minutes, not hours. Reduce service costs, eliminate strain on resources
    2. Better serve customers with an intuitive, seamless experience through web portal, chatbot or call center IVR/
    3. Build & deploy quickly and easily, improving outcomes and quality of service
    4. Maintain strict compliance with federal guidelines and bank policies
    Join this webinar to learn more about how you can gain an Intelligent Automation advantage.
  • Expert Panel: Automating the Core of Life Sciences Recorded: Aug 5 2020 68 mins
    Ana Rudman, AbbVie, Dann Connelly, Johnson and Johnson, Peter Violand, Johnson and Johnson, Brandon Graham, PPD
    Blue Prism’s Digital Workforce is trusted across highly regulated industries, and staffs over 60% of all pharmaceutical developers with more than $10B annual revenue.

    This unique panel is comprised of 4 Intelligent Automation veterans who started their Blue Prism journey automating work in clinical trial, R&D, pharmacovigilance, and related core pharmacological areas of the business.

    The group shares their advice on:
    • Prioritizing the automation pipeline in clinical & R&D operations.
    • Bringing new automations to life in a high regulatory setting.
    • Improving processes while meeting GXP compliance
    • Educating compliance teams, HR, business units, and target application owners
    • Credentialing and Humanizing Digital Workers
    • Adding Cognitive capabilities
    • How CoV-19 has impacted internal operations and demand for intelligent.

    • Ana Rudman, RPA COE Lead, AbbVie
    • Dann Connelly, Program Manager, The Janssen Pharmaceutical Companies of Johnson & Johnson
    • Peter Violand, Sr IT Manager Innovation Enablement, Johnson & Johnson Pharmaceutical Research and Development
    • Brandon Graham, Director, Digital Team, PPD
    • Josh Noble, Practice Director, Life Sciences, Blue Prism
  • Automation in the Post-Pandemic Contact Center Recorded: Jul 30 2020 63 mins
    Paul Stockford, President and Chief Analyst, Saddletree Research and Bruce Mazza, VP, Technology Alliance Program, Blue Prism
    The essential role of automation in the contact center was played out thousands of times as the global contact center industry scrambled to maintain customer service and satisfaction levels amidst an unprecedented global health crisis. Add to these challenges the role of automation in the expectations and requirements of the new generation of contact center customers and workers, and it becomes clear that “business as usual” in the future will be anything but.

    Automation has the power to dramatically and positively impact both customer satisfaction and employee job satisfaction while enabling customer service executives to manage costs in the uncertain economy that potentially lies ahead.

    Join us to hear from Blue Prism’s Bruce Mazza, VP, Technology Alliance Program and Paul Stockford, President and Chief Analyst at Saddletree Research, who specializes in contact centers & customer service. Bruce and Paul will share how automation is delivering true business value and rapid ROI to contact centers throughout the world and how you can get started on your automation journey today.

    In this event, find out the secret weapon that other large enterprises are using to:
    * Deliver an optimized customer experience while their agents provide excellent service
    * Protect client data and ensure that their contact center is in compliance with privacy mandates
    * Attract and retain top-tier customer service talent
    * And so much more...
  • A Look Inside Intelligent Automation in Clinical Operations Recorded: Jul 27 2020
    Josh Noble Practice Director, Life Sciences Blue Prism
    A Look Inside Intelligent Automation in Clinical Operations
  • Tackling Surface Automation challenges, with IA-Connect Recorded: Jul 23 2020 37 mins
    Ahmad Ali, Snr Solutions Consultant, Blue Prism & Amyn Jaffer, Head of Labs, Ultima & Simon Bond, Lead Developer, Ultima
    IA-Connect does not rely on image-based automation, screen-scraping or OCR technologies to interact with hosted applications or desktop via Citrix or Microsoft RDS.

    With near zero-footprint on the Citrix or RDS infrastructure, IA-Connect leverages existing virtual channels to completely eliminate the need for Surface Automation, enabling developers to automate Citrix and RDS based applications in practically the same way they would if the applications were local to the Digital Worker.

    In this webinar, we’ll take you through how IA-Connect works, the simple steps required to set it up, and how RPA developers would go about automating remote applications through the comprehensive but intuitive IA-Connect Inspector application modeller.
  • Mit RPA den Digitalisierungsturbo zünden Recorded: Jul 23 2020 52 mins
    Ricardo Ullbrich, Blue Prism & Manfred Bremmer, COMPUTERWOCHE
    Automation (RPA) eine zentrale Rolle in ihrer Digitalisierungsstrategie spielen wird. Während die Frage nach dem Warum damit relativ klar beantwortet wird, gibt es bei den Details noch einigen Klärungsbedarf. Zudem zeigt sich bei den Unternehmen, die erste Erfahrungen mit RPA gesammelt haben, teilweise eine tiefe Kluft zwischen Anspruch und Wirklichkeit, also den Zielen, die sie damit erreichen wollen und den tatsächlichen Ergebnissen.
    COMPUTERWOCHE Live Webcast in Zusammenarbeit mit BluePrism stellen wir Ihnen die Ergebnisse der COMPUTERWOCHE-Studie „Robotic Process Automation“ vor und erklären, wie Sie RPA erfolgreich und strategisch in Ihrem Unternehmen einsetzen.
    Erfahren Sie im Webcast unter anderem:
    Wie Sie intelligente Automatisierung in ihre Strategie der digitalen Transformation einbinden können.
    Welche praktischen Erfahrungen deutsche Unternehmen bereits mit RPA gemacht haben.
    Wie Konzerne, kleine und mittlere Unternehmen ihre RPA-Projekte koordinieren und skalieren können.
    Wie Unternehmen abteilungsübergreifende RPA-Projekte anstoßen, um ihr volles Potenzial auszuschöpfen.
  • Ensuring the sustainability of Local Government Services amid COVID-19 & beyond Recorded: Jul 22 2020 62 mins
    Blue Prism Cloud; The City of Edinburgh Council; Suffolk County Council & Wiltshire Council
    The landscape in which Local Authorities operate is ever shifting. Budget cuts, skills shortages and now the word on everybody’s lips; Corona Virus; all jeopardise Local Councils’ ability to uphold a comprehensive portfolio of services.

    The introduction of Intelligent Automation is proving to be an effective way to combat these challenges, and over the last three months has offered organisations the ability to pivot to meet unexpected and fluctuating demands.

    During this webinar, we will analyse the key challenges facing Councils today, and how Intelligent Automation could be the key to unlocking a new era of Local Authority resourcing as we emerge into a “new normal”.

    Richard Boddington, Director of Local & Regional Government, Blue Prism Cloud (host)
    Gus Niven, Intelligent Automation Manager, The City of Edinburgh Council
    Richard Small, Robotic Process Automation Lead, Suffolk County Council
    Rachel Kirby, Systems Thinking Lead, Wiltshire Council
  • Advocating a Digital Workforce for Every Enterprise Recorded: Jul 21 2020 49 mins
    Peter Walker, CTO EMEA, Blue Prism and Brian Halpin, Chief Customer Officer EMEA, Blue Prism
    Positioning yourself for success amid turbulent times - advocating a Digital Workforce for Every Enterprise
    Disruption is all around us: technological innovations, shifts in consumer behaviour, regulatory change, pandemics and geopolitics to name a few.
    Rather like the fabled Red Queen in Lewis Carroll’s Through the Looking Glass, we can sometimes feel as if we have to run hard just to keep up. But in an increasingly competitive global market, ever more tightly driven by technological shifts, a winner-takes-all paradigm looks set to take hold. So how can we capitalise on disruptive change as a catalyst for growth, rather than simply aspiring to remain in the race?

    Join us to learn:
    •How to achieve dynamic agility to stand strong in the face of accelerated change
    •How to embrace technological shift, rather than fear it
    •Trends and examples from Financial Services firms
    •How cognitive, intelligent (AI), hyper-productive Digital Workers can help to control operational challenges
  • Nordea | How OCR and chatbots enhance the Digital Workforce Recorded: Jul 14 2020 59 mins
    Agnieszka Belowska Goslawska – Head of Robotics, Nordea and Przemyslaw Jarosz – Head of Robotics IT, Nordea
    Nordea, the biggest financial group in Northern Europe, has digital transformation and innovation at its core. With the goal to be an efficient, customer friendly bank that operates with great efficiency, connected-RPA has been a tool to realize this goal. Nordea has extended Intelligent Automation across a myriad of business functions globally and has been able to build robust organizational structure for introducing automations, and 175 Digital Workers in production now. Nordea were able to achieve their strong automation goals and adhere to quality and compliance requirements specific to the banking sector.

    Join the team from Nordea as they presents their journey in reaching successful adoption of Intelligent Automation. From OCR and chatbots the team has leveraged these technologies to solving business challenges across the group and driving business innovation.

    In this webinar, you will learn:

    1) How Nordea's processes developed from requirements gathering, to go live, to in production
    2) How Nordea is leveraging automation
    3) How AI such as OCR and chatbots has improved customer service
  • Intelligent Process Hyper-Automation Starts with Discovery Recorded: Jul 1 2020 61 mins
    Amahl Williams - WonderBotz VP, Diana Amador - Blue Prism Sr Solutions Consultant
    Over time, business processes need to change and adapt due to ever-changing customer habits, market expectations and competition. Enterprises and businesses often find that their underlining core business applications, technologies and systems cannot evolve and develop at the speed necessary to match business requirements. Robotic Process Automation (RPA) has become a true game-changer amongst organizations across industry sectors, emulating the actions of the end user to automate processes which would otherwise require application redevelopment and re-architecture. RPA can deliver big savings, yet the actual potential for RPA related savings must be preceded by process mining.

    The integration between Blue Prism’s Intelligent Automation platform, the Celonis Intelligent Business Cloud and Wonderbotz services allows enterprises to:
    •Accelerate digital transformation by automating mission-critical processes, increasing productivity and improving customer experiences.
    •Provide a much smoother, more controlled, “process-first” approach to automation, digitizing business operations with powerful analytics and intelligent automation.
    •Optimally plan workflow and workload execution, with the ability to measure, sustain and adapt digitized processes over time.
    •Reduce project risk with complete process transparency at all phases of the RPA implementation.
  • 5 Practical Use Cases for Digital Workforce Transformation Recorded: Jun 22 2020 48 mins
    Peter Walker CTO EMEA, Blue Prism & John Bailey International Pre-Sales Manager, Blue Prism
    Today, the world has been disrupted like never before, and businesses are scrambling to transform the way they operate. It’s no longer enough to find a solution for the short term, businesses need to plan ahead and lay the foundations for a new digital workforce. In this session, discover 5 industry use cases on how RPA has:
    1) Reduced the Average Handling Time in a contact centre from 9 minutes to 2 minutes
    2) Saved 500+ hours of medical secretary time in less than 3 months at UK hospital
    3) Reduced clinical risk and enabling work-from-home for clinicians in isolation
    Irrespective of your industry and back end/legacy target systems, this session will explore how automations in the contact centre, back office, Finance and Administration and in Operations can be applied across all industries and all areas of your business.
  • Leveraging Hyper-Automation to Create a Competitive Advantage Recorded: Jun 18 2020 60 mins
    Moderated by Jeff Aldridge from EY, joined by a group of panelists from Blue Prism, Cox Enterprises, and EY
    Automation at scale is quickly becoming the new normal. Are you ready to join other leading companies in planning a future-ready, digital organization that can adapt to the new way we live, work and interact?

    Join this live webcast on June 18 to hear more about creating a successful strategy and operating model to realize the long-term benefits of Intelligent Automation as well as real-world examples.
  • Von der Anfrage zum Angebot - 90 % weniger Bearbeitungszeit Recorded: Jun 17 2020 29 mins
    Jörg Schwarze, Senior Solution Consultant CEE, Blue Prism
    Am Beispiel eines Versicherungsunternehmens wird in diesem Webinar dargestellt, welches Potenzial in der Automatisierung von Kundenanfragen steckt. Sehr oft sind bis zu 8 verschiedene Systeme involviert, um ein Angebot fertigzustellen und vielfach wird dies immer noch manuell bewerkstelligt.

    Damit sich die Mitarbeiter zukünftig wertschöpfenderen Aufgaben zuwenden können, müssen sich wiederholende Tätigkeiten sinnvoll automatisiert werden. Das fördert nicht nur die Mitarbeitermotivation, sondern steigert auch die Kundenzufriedenheit durch schnellere Antwortzeiten.

    Zur Unterstützung einer schnellen Umsetzung, können vorgefertigte „Digital Worker“ genutzt werden, die von der Blue Prism Digital Exchange (DX), einem App Store für intelligente Automatisierung, heruntergeladen werden können. Darunter auch eine End-to-End Integration mit Salesforce und der digitale Austausch von weiteren VBO-Fähigkeiten.
  • Boost your Future Intelligently with Automation Recorded: Jun 10 2020 21 mins
    Sam Shaw, Head of Customer Support EMEA, Blue Prism
    Robotic Process Automation or RPA is an emerging technology that enables businesses to digitally transform themselves, one automated process at a time. Connected-RPA is additionally enabling people to mix, match, and combine legacy back-office data and systems to new emerging tech stacks like machine learning, optical character resolution, sentiment analysis and more. With the rise of intelligent automation, it might be easy to feel intimidated – but don’t, it’s not as scary as you may think. No superwoman-powers needed, the skills you have are the skills needed in this fast rising industry. During this session, Sam will share her perspective on how to think about intelligent automation and transform the role you’re in today to the job of the future.
  • The paradigm shift in Contact Centres as associates work from home Recorded: Jun 10 2020 22 mins
    Peter Walker, CTO EMEA, Blue Prism
    Has your sudden COVID-driven technological shift to home-working been an easy one? Have you had to compromise to make things work – perhaps in terms of security? Or impaired service levels, reduced convenience and increased operating costs? How has this emergency changed your perspective regarding technology transformation in your contact center?

    Young organisations have the benefit of modern, cloud based flexible systems. But what are established organisations with legacy infrastructure doing to adapt? Learn from the best as we show how leading organisations are transforming at pace, using low cost strategies to deliver in-year savings whilst deploying intuitive, modern high quality experiences to both staff and consumers.
A Digital Workforce for Every Enterprise
Welcome to Blue Prism's Webinar Channel. ///

Who is Blue Prism?
We make work smarter and more productive so your people are free to do great things. We believe every company will soon have a digital workforce to automate, streamline, and accelerate work, and we’re dedicated to making this vision a reality. Blue Prism enables an enterprise-grade digital workforce that’s smart, secure, scalable and successful and can be deployed throughout an organization. ///

What will you find here on our webinar channel?
Our team hosts online events aimed at educating and empowering those who are working to reimagine what’s possible. Innovators like you are working to turn these exciting opportunities into new services and revenue streams, while giving your employees greater purpose and customers even more to smile about. Imagine merging human experience and ingenuity with the capabilities of intelligent automation and turning clumsy, time-consuming processes into automated workflows that deliver next-level productivity. That's what we're here to help you do. ///

For more info, register for one of our upcoming webinars, view any of our past events on demand, or visit us at www.blueprism.com.

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  • Title: 5 Practical Use Cases for Digital Workforce Transformation
  • Live at: Jun 22 2020 8:55 am
  • Presented by: Peter Walker CTO EMEA, Blue Prism & John Bailey International Pre-Sales Manager, Blue Prism
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