How RPA can accelerate Digital Transformation in Local Government

Presented by

Lee Sirdifield, Strategic Director for Transformation and Change at South Kesteven District Council

About this talk

South Kesteven District Council embarked on an ambitious and innovative transformation journey to improve customer experience, make effective use of officer time and ultimately reduce ongoing operating costs. The Council was awarded the Blue Prism EMEA Best Newcomer Award 2020 for the work completed so far. South Kesteven District Council (SKDC) is a local authority serving residents and businesses in the southwest of England. SKDC evaluated their service delivery methods and determined that Blue Prism’s RPA and Intelligent Automation was the best way to offer higher quality services to their constituents. After a rapid assessment of more than 90 processes, the Council settled on revenue and benefits, housing and repairs, development management, and customer service as the highest priorities for automation. SKDC has been able to enhance service delivery to citizens, increase employee satisfaction and enable teams to make fast and informed decisions. The automation team developed smart forms to enhance citizen interaction, which has improved customer satisfaction most notably with clients in the revenue and benefits division who are some of the most vulnerable citizens in the Council. This session will provide: • An overview of the work completed within South Kesteven to deploy RPA across a range of service areas • The approach taken to embed this technology into local government as well as plans for future developments • Insight to the 80+ reusable objects created for use by other small councils in a partnership-enabling quicker deployment of automations • An outline of the transformational benefits to the business such as increase in staff focus on supporting residents
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