With over 4.14M loans in active forbearance representing 7.8% of all active mortgages and over $900B in unpaid capital, mortgage servicers are shifting from pipeline of new forbearance requests to managing a new wave of forbearance extensions and post-forbearance workouts. Millions of customer touch points will be required to support the modifications and decisions that are to follow in the next 12 months.
Is your organization fully prepared with Intelligent Automation capabilities to help end-clients navigate repayment plans, deferrals, or loan modifications automatically?
Blue Prism, in partnership with Lateetud helps banks and lenders quickly assist customers experiencing financial hardship and in need of mortgage forbearance. Together, we automate the entire end-to-end process, from receiving a request and confirming qualification to executing forbearance and engaging the customer in post forbearance activity—all while adhering to bank policies and federal guidelines.
1. Process in minutes, not hours. Reduce service costs, eliminate strain on resources
2. Better serve customers with an intuitive, seamless experience through web portal, chatbot or call center IVR/
3. Build & deploy quickly and easily, improving outcomes and quality of service
4. Maintain strict compliance with federal guidelines and bank policies
Join this webinar to learn more about how you can gain an Intelligent Automation advantage.
RecordedAug 6 202058 mins
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Erica Murphy, Blue Prism and Rachel Smith, Kore.ai
"An intelligent virtual assistant can transform the retail banking process and enhance customer engagement and satisfaction by 3 times."
Simple for your customers and intelligent for your agents, SmartAssist with BankAssist is an omnichannel contact center solution built on Kore’s virtual assistant platform. Kore.ai humanizing RPA to understand and accomplish complex tasks without manual intervention. "An intelligent virtual assistant can transform the retail banking process and enhance customer engagement and satisfaction by 3 times."
Simple for your customers and intelligent for your agents, Smart Assist with Bank Assist is an omnichannel contact center solution built on Kore’s virtual assistant platform. Kore.ai humanizing RPA to understand and accomplish complex tasks without manual intervention.
Moderated by Jeff Aldridge EY, joined by a group of panelists from Blue Prism, EY, and Eversource.
Gartner predicts that industry adoption of Intelligent Automation (IA) will reach 85% in some form by 2022, and hyper-automation, rapid automation using a combination of automation tools, will be at the core of these automation efforts.
Join leaders from EY and Blue Prism in a panel discussion centered on how hyper-automation is transforming Power and Utility (P&U) operations. Also, hear from a P&U leader @ Eversource discuss what they have learned along their IA journey.
Jason Burton – Senior Account Director – Utilities and Manufacturing
Supercharge your Customer Experience - meeting C-Mex obligations and delighting water customers in the Digital Age
Population growth and climate change mean that the water sector in England and Wales faces growing pressure to address challenges such as water scarcity and environmental quality whilst, simultaneously, improving the resilience of systems and services to customers. This all takes place in a world of rising customer expectations, as the likes of Amazon, Netflix and Uber completely reset the baseline for how brands can, and should, engage, delight and compel customers.
Dan Bates, CEO Rebel Energy. Terry Walby, Chief Executive, Blue Prism Ventures
In a chock-full field of players, how does an energy company stand out and capture market share? For Rebel Energy, a UK start-up energy company, the answer is to provide a high-quality digital customer experience with help from a Blue Prism digital workforce. To deliver on this, Rebel Energy has launched and designed their business with intelligent automation as a key enabler.
Join the Asia Pacific screening of this Café webinar to listen to CEO Dan Bates discuss how Rebel Energy is building the future of work today. The utility has developed a unique automation-first approach to launching its business with the aim of seamless integration between digital and human colleagues. Bates will also share how incorporating a digital workforce from day one will help them to achieve their goals.
Exclusively for our Asia Pacific audience, the Rebel Energy story will be supported with Live Q&A from Blue Prism experts, featuring:
1. Joe Nagy, Head of Global Industry Marketing, Energy & Utilities
2. Ian Blackburn, Customer Success Director for Rebel Energy
3. Sharon Walkey, Senior Solutions Consultant ANZ
Tune in to learn more about:
* How Rebel Energy will live up to its name and disrupt the UK energy market with motivated employees focused on value-added work rather than repetitive tasks.
* How the utility developed its business with a digital workforce in mind from the start. They see intelligent automation as key to building a thriving business.
* Lessons learned: what worked, what didn’t, and what are they doing next?
Ryan Falkenberg, CLEVVA & David Williams, DigiBlu UK & Alisa DiStaso, Blue Prism
Together, Blue Prism digital workers and CLEVVA digital experts:
• Enable contact center agents to process more complex calls, first time, with less training and risk of error
• Increase the volume and range of service queries that can be resolved via existing digital self-service channels
• Reduce the need for human-in-the-loop and increase the number of processes automated straight through
Join us as we explain how this exciting solution is set to transform the customer service landscape
Alisa DiStaso (Director, Contact Center Solutions) and Rachael Smith (Sr. Solution Engineer)
Blue Prism’s enterprise-ready contact center automation solution is here to help you reimagine the way you excel at customer service.
How does Service Assist transform your contact center?
• Digital workers securely access multiple systems and consolidate customer information into a 360° view, arming your agents to provide fast, consultative service.
• Seamlessly integrate with your other contact center tools like chatbots, IVR, web forms, and email to increase containment by 30%.
• Automate after call work (ACW) to free up agent time and increase productivity.
In this Service Assist demo, we’ll show you how to manage your digital workers and leverage swarming, to achieve maximum productivity using the included Control Room and Work Queues. See for yourself how easy it is to use the Blue Prism platform with drag and drop capabilities and audit log features that reduce automation audit risk.
Bruce Mazza, Blue Prism and Pawan Jadhav, Lateetud
Following the onset of the second round of SBA PPP funding, increased numbers of applicants seeking relief continues to grow, lenders are struggling to keep up with many of its administrative demands. Overwhelmed with collecting and validating documents, determining eligibility criteria, and processing requests, lenders face backlogged applications and their customers can experience slow response times.
Blue Prism, in partnership with ABBYY, Bizagi, and Lateetud automates the entire end-to-end mortgage and loan relief application and submission process, resulting in:
Expedited processing – Validate, calculate, record, submit, and track requests in minutes
Content Intelligence – Convert unstructured documents into structured, usable content for further processing
Production-ready deployment – Set up in days, on-prem or in your existing cloud platform of choice (Azure, AWS, Google)
Increased efficiency – Execute quickly & accurately with a digital workforce that complements existing employees
Full audit trail – Provides 100% compliance & accuracy, enterprise security, and fraud detection
Web and mobile customer front-end – Collaborate with customers and lending staff efficiently via intelligent chatbot.
Register today to see how rapid automation can help you streamline loan applications and forgiveness at your organization.
Stephen Gush, SYKES; Rosa Marcos Martínez, Telefonica; Blue Prism: Satish Shenoy, Peter Walker & Martin Stevenson
Contact centers have been investing in automation for years, but outcomes have fallen short. Despite the huge rise in chatbots and other forms of self-service automation, call deflection rates still aren’t contained and customers continue to remain dissatisfied with speed of resolution of their requests.
Simple Robotic Desktop Automation (RDA) attended automation can’t scale well and misses the mark when it comes to scale, security, speed and compliance. Even Robotic Process Automation (RPA) alone is not enough. On top of all that, compliance regulations, back and front-end system complexities, and rising customer expectations are making it hard for large enterprises to attain the ROI they were hoping to see.
But how can you navigate these challenges and optimize your solution?
Join us and expert panellists as we discuss:
- How to simplify the agent experience
- How to provide attended and unattended automation
- How to delivers better outcomes with your AI/ML investments
- The value of a solution that offers end-to-end digital process integration
- How to seamlessly tie into your existing contact center agent desktop and ecosystem
All of this adds up to faster agent onboarding, happier agents, lower agent turnover, faster AHTs, lower operational expense and happier customers. How’s that for ROI?
Come hear from our expert panel who will discuss real-world examples of telco, energy and financial services contact centers who are experiencing the CX impacts and the rapid ROI acceleration enabled by an intelligent automation solution that goes way beyond RPA.
Our age is characterized by unprecedented pace of change. We can often struggle to meet short term imperatives, let alone strategic transformation. But change inevitably happens and change can be brutal. A coherent strategy for agility and flexibility is essential for survival.
Join us to learn:
- How you can evolve gradually and incrementally into the contact center of the future
- How to use your existing legacy architecture to unleash the benefits of digitization
Ricardo Ullbrich, Digital Workforce Manager at Blue Prism & Kristijan Maurovic, IGrafx
In many companies, the heavy workload of employees with comparatively simple, manual and repetitive tasks leads to capacity bottlenecks.
The investment of companies in the automation of workflows by means of software robots (RPA = Robotic Process Automation) creates promising opportunities. Through RPA, high-volume, system-based tasks can be automated by introducing a digital workforce of “bots.” However, to realize the full potential of RPA, you must first document, analyze, and optimize your existing business processes before automating them.
Ricardo Ullbrich, Digital Workforce Manager at Blue Prism & Kristijan Maurovic, IGrafx
In vielen Unternehmen führt die starke Auslastung der Mitarbeiter mit vergleichsweise einfachen, manuellen und sich wiederholenden Tätigkeiten zu Kapazitätsengpässen.
Die Investition von Unternehmen in die Automatisierung von Arbeitsabläufen mittels Softwarerobotern (RPA = Robotic Process Automation) schafft vielversprechende Möglichkeiten. Durch RPA können hochvolumige, systembasierte Aufgaben automatisiert werden, indem eine virtuelle Belegschaft von „Bots“ eingeführt wird. Um das volle Potential von RPA nutzen zu können, müssen Sie Ihre bestehenden Geschäftsprozesse jedoch zunächst dokumentieren, analysieren und optimieren bevor Sie diese automatisieren.
Hannah Atherton, Pets at Home, Jordan Wain, Pets at Home & Charlotte Kennett, Blue Prism
With an automation-first mindset, Pets at Home turned adversity into opportunity, despite the challenges retail has faced as a result of both COVID-19 and Brexit. Pets at Home is the UK's largest pet supplies retailer and they also have big ambitions of becoming the best pet care business in the world.
The key elements of Pets at Home’s intelligent automation growth strategy over the past year has been building reusable objects, reducing complexity, and making code easier to maintain and understand. The result of this focus has been greater speed, improved productivity, innovation and recognition, with their RPA team earning the moniker, the ‘Golden Team,’ by their IT department.
Join us on April 29th to hear how Pets at Home:
• Built an organizational structure and resilient workflows with the flexibility to cope with change
• Built automated processes to manage requirements gathering, go live, and production
• Learned what worked, what didn’t, and planned what they will focus on next
Join us as Pets at Home share their unique journey.
Jörg Schwarze, Solution consultant CEE, Blue Prism
Überblick zu den Grundlagen von RPA und den Blue Prism Lösungen, die Wirtschaftsprüfer für ihre Dienstleistungen nutzen können (z.B. Prüfung des Abschlusses).
Dazu auch detaillierte Erläuterungen anhand eines Praxisberichts.
Jonas Karlsson, Solution Consultant, Blue Prism Niklas Ekblom, Area Sales Director, Blue Prism
Med hjälp av RPA (digitala medarbetare) kan ni automatisera repetitivt (och tråkigt) arbete – och i stället fokusera på det som ger värde. Många tror att det är krångligt att komma igång med RPA och automationer – faktum är att det är enkelt! När ni väl börjat automatisera är möjligheterna att skala upp oändliga.
I detta webinar får du följa ett vanligt scenario; en organisation har startat med sin första automation och vet inte hur de ska komma vidare. Samtidigt har verksamheten ett stort behov av att avlasta medarbetare med tidsödande arbetsuppgifter som inte får bli fel.
För dig som vill ha svar på frågor som;
• Hur kommer man i gång? Och hur lyckas man skala?
• Vilka i organisationen ska engageras?
• Vilken kompetens behöver vi?
• Kort demo – hur fungerar en digital medarbetare i praktiken?
Sam Munford, John Lewis Partnership, Dawn Merwanji, John Lewis Partnership & Nina Michell, Blue Prism
Tune into this Blue Prism Café on April 16, 2021, to hear how John Lewis Partnership is improving customer experience and realizing its digital transformation goal with data-driven intelligent automation. In an industry that must constantly transform to meet ever-evolving customer needs—many related to the impact of COVID-19—John Lewis has introduced and implemented several innovative uses of intelligent automation to pivot from the challenges much of the retail industry has faced.
In this webinar you will:
• Hear how intelligent automation has enabled John Lewis to shift stock from its stores to an online marketplace due to COVID-19-related store closures
• Hear John Lewis’s real-life use cases, demonstrating how they improved customer experience and reduced product waste with intelligent automation
• Learn what worked, what didn’t and what’s coming next for John Lewis
Corey Donohue Senior Solution Consultant EMEA at Blue Prism
In this webinar, we will cover 2 of our 7 foundations that make up our Robotic Operating Model, which is the secret to succeeding at RPA & Scaling. We also will cover the Process Assessment Tool (PAT) to help find out where to automate next and keep your automation pipeline full. Blue Prism Building Templates, that will help you to get going faster and build more resilient, robust automations will be covered as our last point.
Join us on April 14th at 10:00 CET where Corey Donohue, one of our Senior Consultants, will show you how these tools can really help your organization!
Tim Wilson Director - Customer Supply Chain, OU Americas Morton Salt, Inc., Johnny Ramondino Founder & President, Invoke
Invoke ARIA solution utilizes Blue Prism digital workers to automation sales order processing. Organizations are looking for ways to drive value for customers and employees. Blue Prism coupled with ARIA make it easy for organizations to rapidly automate any business process. Powered by INVOKE, ARIA delivers an automation-first application for Sales order processing fully integrated with SAP out-of-the-box. You gain a close look at how Morton Salt was able to transform this process for their Supply Chain division reducing order entry time, errors, costs and improving employee engagement.
Matt Juden-Bloomfield, Head of RPA & Global For Good Lead at Blue Prism
Mencap Society is the UKs largest charity for learning disabilities and the first Not for Profit to pilot Blue Prism’s intelligent automation platform. With support from the Blue Prism Center of Excellence they are utilizing Intelligent Automation to fundamentally enhance their social mission and the lives of those they support.
Discussion topics include:
• How intelligent automation allows Mencap to fundamentally enhance the lives of those with learning disabilities and the support they receive.
• How any Not for Profit can do what Mencap has done by sharing the lessons they have learned along the way.
• How the Founder and Principal of Profit with Purpose – Isabel Kelly, is now working with Blue Prism on setting up and defining Blue Prism For Good into a fully-fledged business function.
Dan Bates, CEO, Rebel Energy and Terry Walby, Chief Executive, Blue Prism Ventures
Rebel with a cause: How Rebel Energy is using RPA in its mission to disrupt the UK energy market and enable everyone to access the renewable energy transition.
Rebel Energy is a UK start-up energy company who has launched and designed their business with digital workers in mind.
Their CEO Dan Bates will join us to discuss how Rebel Energy is building the future of work today using an automation-first approach to achieve seamless integration between digital colleagues and human colleagues. Their aim is to create sustainable profits by helping people and the environment. They think incorporating a digital workforce from day one will help them to achieve their big goals.
This forward-thinking company’s strategy will help optimize the customer experience - whist generating greater operational efficiencies. This strategy also allows the business to recruit the right people for their mission whilst allowing digital workers to manage the automated tasks.
Hear how strong leadership will ensure Rebel Energy’s workforce is ready to sustain its digital future.
In this webinar hosted by Terry Walby, Chief Executive at Blue Prism Ventures, you’ll find out:
• How the business was built with a digital workforce from the get-go to enable their business to thrive
• How Rebel Energy is going to disrupt the UK energy market by putting the focus on the humans instead of the processes
• Lessons learned: what worked, what didn’t, and what are they doing next?
Be sure to join us live on March 30 at 4pm UK time!
Coreen Merryweather - Blue Prism & Lee Edwards - Smart Automation & Tom Merry - Rainbird Technologies
In this webinar we will take you behind the curtain, to reveal how we were able to automate some of the critical customer use cases, and discuss how Intelligent Automation can help you deliver similar new service offerings.
Who is Blue Prism?
We make work smarter and more productive so your people are free to do great things. We believe every company will soon have a digital workforce to automate, streamline, and accelerate work, and we’re dedicated to making this vision a reality. Blue Prism enables an enterprise-grade digital workforce that’s smart, secure, scalable and successful and can be deployed throughout an organization. ///
What will you find here on our webinar channel?
Our team hosts online events aimed at educating and empowering those who are working to reimagine what’s possible. Innovators like you are working to turn these exciting opportunities into new services and revenue streams, while giving your employees greater purpose and customers even more to smile about. Imagine merging human experience and ingenuity with the capabilities of intelligent automation and turning clumsy, time-consuming processes into automated workflows that deliver next-level productivity. That's what we're here to help you do. ///
For more info, register for one of our upcoming webinars, view any of our past events on demand, or visit us at www.blueprism.com.
CARES ACT Mortgage Forbearance: Automation Fast-ForwardRichard Olivieri - Lateetud VP Solutions and Professional Services, Bruce Mazza Blue Prism - VP, Technology Alliances Program[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]58 mins