CARES ACT Mortgage Forbearance: Automation Fast-Forward

Presented by

Richard Olivieri - Lateetud VP Solutions and Professional Services, Bruce Mazza Blue Prism - VP, Technology Alliances Program

About this talk

With over 4.14M loans in active forbearance representing 7.8% of all active mortgages and over $900B in unpaid capital, mortgage servicers are shifting from pipeline of new forbearance requests to managing a new wave of forbearance extensions and post-forbearance workouts. Millions of customer touch points will be required to support the modifications and decisions that are to follow in the next 12 months. Is your organization fully prepared with Intelligent Automation capabilities to help end-clients navigate repayment plans, deferrals, or loan modifications automatically? Blue Prism, in partnership with Lateetud helps banks and lenders quickly assist customers experiencing financial hardship and in need of mortgage forbearance. Together, we automate the entire end-to-end process, from receiving a request and confirming qualification to executing forbearance and engaging the customer in post forbearance activity—all while adhering to bank policies and federal guidelines. 1. Process in minutes, not hours. Reduce service costs, eliminate strain on resources 2. Better serve customers with an intuitive, seamless experience through web portal, chatbot or call center IVR/ 3. Build & deploy quickly and easily, improving outcomes and quality of service 4. Maintain strict compliance with federal guidelines and bank policies Join this webinar to learn more about how you can gain an Intelligent Automation advantage.

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