Siam Commercial Bank | How to scale an intelligent automation program

Presented by

Dr Christian Roland, Head of Transformation at Siam Commercial Bank

About this talk

Siam Commercial Bank (SCB) is one of the leading banks in South-East Asia. SCB embarked on a digital transformation journey in 2016 which focused on creating new digital customer experiences, strengthening the technology foundations, and leaning the operations. From the initial phases of automation in accelerating operations and head office functions, to current transformation in the back office and new improved customer experiences, Siam Commercial Bank has seen a savings of 100,000 hours annually. In last few months with Covid-19, the value of RPA was further unlocked in helping teams speed up processes to cater to increasing customer demands. SCB’s transformation journey is a clear testament of a successful execution of Intelligent Automation at scale, where both human and digital workforce is aligned. In this webinar, Dr. Christian Roland, the Head of Transformation of SCB, will discuss: 1.SCB intelligent automation journey and how RPA fits into the overall transformation 2.The lessons learned and shifts made to accelerate "time to impact" 3.Examples of how SCB is using RPA including for the COVID-19 response

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