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RPA Supervisor - Freedom to scale with automated RPA operations

We have all seen how the power of RPA has sped up the automation of work in organizations and helped them on their digital transformation journey. As more is automated, RPA becomes a bigger part of an organizations business operations. As a consequence, managing digital workforces has become critical parts of business operations as well.

RPA Supervisor is the leading software for intelligent automation of the digital workforce by providing:
• SLA based planning
•Intelligent prioritization and optimization of resources
•Automatically detecting and handling production issues
To support the wider organization RPA Supervisor also delivers powerful and easy to use interaction capabilities, both for employees, customers, and the organizations wider digital eco system.

Insight and control become critical as the digital workforce takes on more business-critical work for the organization. RPA Supervisor supports this with its highly configurable dashboard and notification center. Giving the whole organization access to live notifications, analysis and reporting giving full control and insight into the deliveries and operations of the digital workforce.

Join our webinar and see how you can improve and scale your automations with RPA Supervisor and for the launch of our FREE reporting software!
Recorded Jan 25 2021 56 mins
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Presented by
Erik Lien, CEO, RPA Supervisor & Michael Tripoli, Snr Solutions Engineer, Blue Prism
Presentation preview: RPA Supervisor - Freedom to scale with automated RPA operations

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  • Kore.ai Conversational Bot & Blue Prism RPA Converge to Assist Banking Customers Jun 30 2021 5:00 am UTC 60 mins
    Erica Murphy, Blue Prism and Rachel Smith, Kore.ai
    "An intelligent virtual assistant can transform the retail banking process and enhance customer engagement and satisfaction by 3 times."

    Simple for your customers and intelligent for your agents, SmartAssist with BankAssist is an omnichannel contact center solution built on Kore’s virtual assistant platform. Kore.ai humanizing RPA to understand and accomplish complex tasks without manual intervention. "An intelligent virtual assistant can transform the retail banking process and enhance customer engagement and satisfaction by 3 times."

    Simple for your customers and intelligent for your agents, Smart Assist with Bank Assist is an omnichannel contact center solution built on Kore’s virtual assistant platform. Kore.ai humanizing RPA to understand and accomplish complex tasks without manual intervention.
  • Leveraging Hyper-automation to Transform Operations in Power & Utility Sector Jun 24 2021 5:00 am UTC 60 mins
    Moderated by Jeff Aldridge EY, joined by a group of panelists from Blue Prism, EY, and Eversource.
    Gartner predicts that industry adoption of Intelligent Automation (IA) will reach 85% in some form by 2022, and hyper-automation, rapid automation using a combination of automation tools, will be at the core of these automation efforts.

    Join leaders from EY and Blue Prism in a panel discussion centered on how hyper-automation is transforming Power and Utility (P&U) operations. Also, hear from a P&U leader @ Eversource discuss what they have learned along their IA journey.
  • Supercharge your Customer Experience Jun 9 2021 10:00 am UTC 60 mins
    Jason Burton – Senior Account Director – Utilities and Manufacturing
    Supercharge your Customer Experience - meeting C-Mex obligations and delighting water customers in the Digital Age

    Population growth and climate change mean that the water sector in England and Wales faces growing pressure to address challenges such as water scarcity and environmental quality whilst, simultaneously, improving the resilience of systems and services to customers. This all takes place in a world of rising customer expectations, as the likes of Amazon, Netflix and Uber completely reset the baseline for how brands can, and should, engage, delight and compel customers.
  • CLEVVA digital experts: Front-office customer service automation Jun 8 2021 4:00 pm UTC 67 mins
    Ryan Falkenberg, CLEVVA & David Williams, DigiBlu UK & Alisa DiStaso, Blue Prism
    Together, Blue Prism digital workers and CLEVVA digital experts:

    • Enable contact center agents to process more complex calls, first time, with less training and risk of error
    • Increase the volume and range of service queries that can be resolved via existing digital self-service channels
    • Reduce the need for human-in-the-loop and increase the number of processes automated straight through

    Join us as we explain how this exciting solution is set to transform the customer service landscape
  • Reimagine Customer Service with Blue Prism Service Assist Jun 1 2021 4:00 pm UTC 53 mins
    Alisa DiStaso (Director, Contact Center Solutions) and Rachael Smith (Sr. Solution Engineer)
    Blue Prism’s enterprise-ready contact center automation solution is here to help you reimagine the way you excel at customer service.

    How does Service Assist transform your contact center?
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    • Seamlessly integrate with your other contact center tools like chatbots, IVR, web forms, and email to increase containment by 30%.
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    In this Service Assist demo, we’ll show you how to manage your digital workers and leverage swarming, to achieve maximum productivity using the included Control Room and Work Queues. See for yourself how easy it is to use the Blue Prism platform with drag and drop capabilities and audit log features that reduce automation audit risk.

    Join us to see how it’s done!
  • How To Leverage Automation to Streamline Loan Forgiveness Jun 1 2021 3:00 pm UTC 25 mins
    Bruce Mazza, Blue Prism and Pawan Jadhav, Lateetud
    Following the onset of the second round of SBA PPP funding, increased numbers of applicants seeking relief continues to grow, lenders are struggling to keep up with many of its administrative demands. Overwhelmed with collecting and validating documents, determining eligibility criteria, and processing requests, lenders face backlogged applications and their customers can experience slow response times.

    Blue Prism, in partnership with ABBYY, Bizagi, and Lateetud automates the entire end-to-end mortgage and loan relief application and submission process, resulting in:

    Expedited processing – Validate, calculate, record, submit, and track requests in minutes
    Content Intelligence – Convert unstructured documents into structured, usable content for further processing
    Production-ready deployment – Set up in days, on-prem or in your existing cloud platform of choice (Azure, AWS, Google)
    Increased efficiency – Execute quickly & accurately with a digital workforce that complements existing employees
    Full audit trail – Provides 100% compliance & accuracy, enterprise security, and fraud detection
    Web and mobile customer front-end – Collaborate with customers and lending staff efficiently via intelligent chatbot​​​​​​​.
    Register today to see how rapid automation can help you streamline loan applications and forgiveness at your organization.
  • Way Beyond RPA for Contact Centers: Set Your ROI Expectations Higher May 26 2021 4:00 pm UTC 60 mins
    Stephen Gush, SYKES; Rosa Marcos Martínez, Telefonica; Blue Prism: Satish Shenoy, Peter Walker & Martin Stevenson
    Contact centers have been investing in automation for years, but outcomes have fallen short. Despite the huge rise in chatbots and other forms of self-service automation, call deflection rates still aren’t contained and customers continue to remain dissatisfied with speed of resolution of their requests.

    Simple Robotic Desktop Automation (RDA) attended automation can’t scale well and misses the mark when it comes to scale, security, speed and compliance. Even Robotic Process Automation (RPA) alone is not enough. On top of all that, compliance regulations, back and front-end system complexities, and rising customer expectations are making it hard for large enterprises to attain the ROI they were hoping to see.

    But how can you navigate these challenges and optimize your solution?

    Join us and expert panellists as we discuss:
    - How to simplify the agent experience
    - How to provide attended and unattended automation
    - How to delivers better outcomes with your AI/ML investments
    - The value of a solution that offers end-to-end digital process integration
    - How to seamlessly tie into your existing contact center agent desktop and ecosystem

    All of this adds up to faster agent onboarding, happier agents, lower agent turnover, faster AHTs, lower operational expense and happier customers. How’s that for ROI?

    Come hear from our expert panel who will discuss real-world examples of telco, energy and financial services contact centers who are experiencing the CX impacts and the rapid ROI acceleration enabled by an intelligent automation solution that goes way beyond RPA.
  • The Digital Workforce: Empower your Contact Center Agents for Success May 20 2021 5:00 pm UTC 22 mins
    Peter Walker, CTO EMEA, Blue Prism
    Our age is characterized by unprecedented pace of change. We can often struggle to meet short term imperatives, let alone strategic transformation. But change inevitably happens and change can be brutal. A coherent strategy for agility and flexibility is essential for survival.

    Join us to learn:
    - How you can evolve gradually and incrementally into the contact center of the future
    - How to use your existing legacy architecture to unleash the benefits of digitization
  • Automated business processes with RPA Recorded: May 4 2021 49 mins
    Ricardo Ullbrich, Digital Workforce Manager at Blue Prism & Kristijan Maurovic, IGrafx
    In many companies, the heavy workload of employees with comparatively simple, manual and repetitive tasks leads to capacity bottlenecks.
    The investment of companies in the automation of workflows by means of software robots (RPA = Robotic Process Automation) creates promising opportunities. Through RPA, high-volume, system-based tasks can be automated by introducing a digital workforce of “bots.” However, to realize the full potential of RPA, you must first document, analyze, and optimize your existing business processes before automating them.
  • Automatisierte Geschäftsprozesse mit RPA Recorded: May 4 2021 62 mins
    Ricardo Ullbrich, Digital Workforce Manager at Blue Prism & Kristijan Maurovic, IGrafx
    In vielen Unternehmen führt die starke Auslastung der Mitarbeiter mit vergleichsweise einfachen, manuellen und sich wiederholenden Tätigkeiten zu Kapazitätsengpässen.
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  • How RPA Enabled Pets at Home to Realize New Growth and Resilience Recorded: Apr 29 2021 61 mins
    Hannah Atherton, Pets at Home, Jordan Wain, Pets at Home & Charlotte Kennett, Blue Prism
    With an automation-first mindset, Pets at Home turned adversity into opportunity, despite the challenges retail has faced as a result of both COVID-19 and Brexit. Pets at Home is the UK's largest pet supplies retailer and they also have big ambitions of becoming the best pet care business in the world.

    The key elements of Pets at Home’s intelligent automation growth strategy over the past year has been building reusable objects, reducing complexity, and making code easier to maintain and understand. The result of this focus has been greater speed, improved productivity, innovation and recognition, with their RPA team earning the moniker, the ‘Golden Team,’ by their IT department.

    Join us on April 29th to hear how Pets at Home:

    • Built an organizational structure and resilient workflows with the flexibility to cope with change
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    • Learned what worked, what didn’t, and planned what they will focus on next

    Join us as Pets at Home share their unique journey.
  • Intelligente Automatisierung Audit & Accounting Recorded: Apr 27 2021 23 mins
    Jörg Schwarze, Solution consultant CEE, Blue Prism
    Überblick zu den Grundlagen von RPA und den Blue Prism Lösungen, die Wirtschaftsprüfer für ihre Dienstleistungen nutzen können (z.B. Prüfung des Abschlusses).
    Dazu auch detaillierte Erläuterungen anhand eines Praxisberichts.
  • Automatisera med RPA - enkelt och snabbt med Blue Prisms digitala medarbetare Recorded: Apr 22 2021 38 mins
    Jonas Karlsson, Solution Consultant, Blue Prism Niklas Ekblom, Area Sales Director, Blue Prism
    Med hjälp av RPA (digitala medarbetare) kan ni automatisera repetitivt (och tråkigt) arbete – och i stället fokusera på det som ger värde. Många tror att det är krångligt att komma igång med RPA och automationer – faktum är att det är enkelt! När ni väl börjat automatisera är möjligheterna att skala upp oändliga.
    I detta webinar får du följa ett vanligt scenario; en organisation har startat med sin första automation och vet inte hur de ska komma vidare. Samtidigt har verksamheten ett stort behov av att avlasta medarbetare med tidsödande arbetsuppgifter som inte får bli fel.

    För dig som vill ha svar på frågor som;
    • Hur kommer man i gång? Och hur lyckas man skala?
    • Vilka i organisationen ska engageras?
    • Vilken kompetens behöver vi?
    • Kort demo – hur fungerar en digital medarbetare i praktiken?
  • John Lewis | Using Intelligent Automation to Transform its Customer Experience Recorded: Apr 16 2021 22 mins
    Sam Munford, John Lewis Partnership, Dawn Merwanji, John Lewis Partnership & Nina Michell, Blue Prism
    Tune into this Blue Prism Café on April 16, 2021, to hear how John Lewis Partnership is improving customer experience and realizing its digital transformation goal with data-driven intelligent automation. In an industry that must constantly transform to meet ever-evolving customer needs—many related to the impact of COVID-19—John Lewis has introduced and implemented several innovative uses of intelligent automation to pivot from the challenges much of the retail industry has faced.

    In this webinar you will:

    • Hear how intelligent automation has enabled John Lewis to shift stock from its stores to an online marketplace due to COVID-19-related store closures
    • Hear John Lewis’s real-life use cases, demonstrating how they improved customer experience and reduced product waste with intelligent automation
    • Learn what worked, what didn’t and what’s coming next for John Lewis
  • Intelligent Automation: Don’t fail! Scale! Recorded: Apr 14 2021 33 mins
    Corey Donohue Senior Solution Consultant EMEA at Blue Prism
    In this webinar, we will cover 2 of our 7 foundations that make up our Robotic Operating Model, which is the secret to succeeding at RPA & Scaling. We also will cover the Process Assessment Tool (PAT) to help find out where to automate next and keep your automation pipeline full. Blue Prism Building Templates, that will help you to get going faster and build more resilient, robust automations will be covered as our last point.

    Join us on April 14th at 10:00 CET where Corey Donohue, one of our Senior Consultants, will show you how these tools can really help your organization!
  • Morton Salt Automates Sales Order Processing with Blue Prism RPA & Invoke ARIA Recorded: Apr 8 2021 27 mins
    Tim Wilson Director - Customer Supply Chain, OU Americas Morton Salt, Inc., Johnny Ramondino Founder & President, Invoke
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  • Mencap Society: Digital workers for a human cause Recorded: Mar 31 2021 61 mins
    Matt Juden-Bloomfield, Head of RPA & Global For Good Lead at Blue Prism
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    Discussion topics include:
    • How intelligent automation allows Mencap to fundamentally enhance the lives of those with learning disabilities and the support they receive.
    • How any Not for Profit can do what Mencap has done by sharing the lessons they have learned along the way.
    • How the Founder and Principal of Profit with Purpose – Isabel Kelly, is now working with Blue Prism on setting up and defining Blue Prism For Good into a fully-fledged business function.
  • How Rebel Energy is Building it's Business with an Automation-First Approach Recorded: Mar 30 2021 61 mins
    Dan Bates, CEO, Rebel Energy and Terry Walby, Chief Executive, Blue Prism Ventures
    Rebel with a cause: How Rebel Energy is using RPA in its mission to disrupt the UK energy market and enable everyone to access the renewable energy transition.

    Rebel Energy is a UK start-up energy company who has launched and designed their business with digital workers in mind.

    Their CEO Dan Bates will join us to discuss how Rebel Energy is building the future of work today using an automation-first approach to achieve seamless integration between digital colleagues and human colleagues. Their aim is to create sustainable profits by helping people and the environment. They think incorporating a digital workforce from day one will help them to achieve their big goals.
    This forward-thinking company’s strategy will help optimize the customer experience - whist generating greater operational efficiencies. This strategy also allows the business to recruit the right people for their mission whilst allowing digital workers to manage the automated tasks.
    Hear how strong leadership will ensure Rebel Energy’s workforce is ready to sustain its digital future.

    In this webinar hosted by Terry Walby, Chief Executive at Blue Prism Ventures, you’ll find out:
    • How the business was built with a digital workforce from the get-go to enable their business to thrive
    • How Rebel Energy is going to disrupt the UK energy market by putting the focus on the humans instead of the processes
    • Lessons learned: what worked, what didn’t, and what are they doing next?

    Be sure to join us live on March 30 at 4pm UK time!
  • The Future of Retail Post COVID-19 - A Demo Webinar Recorded: Mar 26 2021 43 mins
    Coreen Merryweather - Blue Prism & Lee Edwards - Smart Automation & Tom Merry - Rainbird Technologies
    In this webinar we will take you behind the curtain, to reveal how we were able to automate some of the critical customer use cases, and discuss how Intelligent Automation can help you deliver similar new service offerings.
  • How RPA can Accelerate Digital Transformation in Local Government Recorded: Mar 25 2021 58 mins
    Lee Sirdifield, Strategic Director for Transformation and Change at South Kesteven District Council
    South Kesteven District Council (SKDC) is a local authority serving residents and businesses in the southwest of England.
    Through their use of intelligent automation the SKDC automation team developed smart forms to enhance citizen interaction and make fast and informed decisions, resulting in enhanced service delivery to citizens, and improved employee satisfaction.
    Discussion topics include:
    • An overview of the work completed within South Kesteven to deploy RPA across a range of service areas
    • The approach taken to embed this technology into local government as well as plans for future developments
    • Insight to the 80+ reusable objects created for use by other small councils in a partnership-enabling quicker deployment of automations
A Digital Workforce for Every Enterprise
Welcome to Blue Prism's Webinar Channel. ///

Who is Blue Prism?
We make work smarter and more productive so your people are free to do great things. We believe every company will soon have a digital workforce to automate, streamline, and accelerate work, and we’re dedicated to making this vision a reality. Blue Prism enables an enterprise-grade digital workforce that’s smart, secure, scalable and successful and can be deployed throughout an organization. ///

What will you find here on our webinar channel?
Our team hosts online events aimed at educating and empowering those who are working to reimagine what’s possible. Innovators like you are working to turn these exciting opportunities into new services and revenue streams, while giving your employees greater purpose and customers even more to smile about. Imagine merging human experience and ingenuity with the capabilities of intelligent automation and turning clumsy, time-consuming processes into automated workflows that deliver next-level productivity. That's what we're here to help you do. ///

For more info, register for one of our upcoming webinars, view any of our past events on demand, or visit us at www.blueprism.com.

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  • Title: RPA Supervisor - Freedom to scale with automated RPA operations
  • Live at: Jan 25 2021 2:00 pm
  • Presented by: Erik Lien, CEO, RPA Supervisor & Michael Tripoli, Snr Solutions Engineer, Blue Prism
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