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The rise of Outside-In Transformation

Adopt, integrate and optimise digital platforms to provide the next level of customer service

Legacy infrastructure can lead us to think in terms of constraints – all the things our systems and people can’t do. This inevitably leads to an “inside-out” design process, where we start with those clunky systems/processes on the inside, we then attempt to optimise a bad situation and then only later begin to polish the rough edges of customer service. This is a flawed approach.

So what if we could disregard existing platforms and redesign the customer experience from scratch? Of course, this would be a nice luxury but it’s not realistically achievable - or is it?

Using an “outside-in” approach, we explore how we can work backwards from your ideal state and then begin to identify and bridge any systemic gaps. Blue Prism Service Assist is a product offering designed to offer exactly this. We explore a case study yielding a 50m Euro saving, funded as an in-year Opex project with RoI inside 12 months, with metrics demonstrating unrecognisably good customer service.
Recorded Sep 25 2020 21 mins
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Presented by
Peter Walker, CTO EMEA, Blue Prism
Presentation preview: The rise of Outside-In Transformation

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  • Scale & Accelerate Blue Prism RPA with Blueprint's Automated Build Capabilities Jan 19 2021 4:00 pm UTC 75 mins
    Charles Sword – Blueprint Chief Revenue Officer, Tony Higgins Blueprint Chief Technology Officer
    The global pandemic has only accelerated the priority placed on automation in most organisations, but many still struggle to manage the complexities of scaling their RPA efforts. When coupled with the Blue Prism Intelligent RPA Platform, Blueprint’s Enterprise Automation Suite delivers the intelligent automation needed to design and deliver automated business processes at scale.

    This webinar will demonstrate how Blueprint powers Autonomous Automation with our Automated Build capabilities for Blue Prism. We'll show how Digital Blueprints help organizations manage the complexity of scaling their RPA efforts, and how to reverse-engineer existing Blue Prism automations back into Blueprint in order to optimize, manage, and govern Blue Prism digital workers more effectively. The outcome - significant improvements in automation development time, quality, and the ongoing maintenance of automated processes.
  • The Workforce of the Future Jan 18 2021 9:00 am UTC 60 mins
    Mike Priddis, Faethm & Jerry Wallis, Blue Prism & Gemma Brown, Blue Prism
    The world of work is changing. Not just because of the coronavirus pandemic, although this has accelerated and amplified the need for change. Intelligent automation will sit at the heart of many organizations’ strategies for creating a new way of working, that optimizes the working experience of human employees, while at the same time maximizing the value and impact of digital workers. This is the utopia companies and public sector bodies would like to achieve. It will ensure financial sustainability; it will create long-term loyalty and commitment from employees and it will transform all our expectations of what having a ‘job’ means.

    But where to start? It is clear that automation on its own will not ensure a positive working environment for human colleagues. Likewise it is clear that dramatic changes to the number and working patterns of employees on it’s own cannot deliver sustainable transformation. The two must take place as part of a single, coordinated strategy.

    During this interactive webinar Gemma, Mike and Jerry will discuss the critical questions that organizations need to answer to make this happen. They will provide insight into how successful digital transformation can be achieved, by focusing on the human as much as the technology outcome.
  • Audit Automation Dec 16 2020 6:00 pm UTC 60 mins
    Pawan Jadhav and Michael Marchuk
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  • COVID-19 and Medicaid Reporting Dec 10 2020 4:00 pm UTC 60 mins
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  • Way Beyond RPA: Blue Prism Platform Tour Dec 9 2020 5:00 pm UTC 60 mins
    Nathan Freeman, Solution Engineer and Lisa Hackbarth, Global Marketing
    The workplace is undergoing its biggest change in more than a century. In the future, enterprises will be staffed by a combination of human and intelligent digital labor.

    We’re helping businesses across the world prepare for this future, today, by deploying Blue Prism.

    So, what exactly is Blue Prism?

    In this platform tour you’ll get a high-level overview of Blue Prism’s architecture and technology ecosystem which enables you to go way beyond RPA. You’ll also:
    •Experience the integral role that the human worker plays in our evolving workforce
    •Take a tour of the Blue Prism Process and Object Studio where you’ll teach your digital workers what to do and how to do it
    •Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your digital workforce up and running quickly
    •See examples of processes that Digital Workers can help to automate
    •Learn how to manage your digital workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    •Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Blue Prism’s vision of the digital workforce is based upon a pool of digital workers, which are fully equipped with the cognitive skills needed to address a broad range of tasks. Our digital workers aren’t tied to specific processes. Instead they’re directed to work wherever they’re needed, allowing your workforce to scale up or down to meet the fluctuating demands of your business.

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do?

    If you’re ready to see what’s possible, register to join us for our next platform tour.
  • Driving efficiency and quality of your RPA Intelligent Automation Deployments Dec 8 2020 4:00 pm UTC 60 mins
    Jennifer Faria FM Digital Enablement & Automation Services Mgr., Benjamin Lingard Reveal, Global Head Intelligent Automation
    You have deployed some Blue Prism automations. They are providing the results you expected. Now, how can you further increase the efficiency of your delivery methodology? Imagine a world where your solutions are reviewed not manually by a person, but automatically using an accelerator tool that is built to ensure compliance with the design standards and configuration best practices of Blue Prism’s ROM®. Reveal RoboReview® provides a real-time assessment of your automations and shows you where future failures or problems in your automation may occur. RoboReview, in partnership with Blue Prism, enables adherence to best practices and provides actionable instructions on how to improve your solutions to meet these standards.
    The results it delivers provides resilient and robust automations that can be used time and time again, reducing the time spent supporting and maintaining processes in Production, and increasing the time to do what your automation team does best, create new automations. Learn how a multi-billion dollar insurance company used Reveal RoboReview to fasten the automation life cycle and built code to last!

    Attendees will learn:
    How RoboReview works, and the results it delivers
    How RoboReview enables your design authority to enforce best practices
    Where they can find more information and trial RoboReview
  • Go Way Beyond RPA with Blue Prism Interact and Automation Lifecycle Management Dec 3 2020 4:00 pm UTC 60 mins
    Danny Major, CTO, Blue Prism Cloud; Anoop Nandra, Product Owner, Cloud and Matt Tarnawsky, Senior Product Manager Blue Prism
    We know a lot about legacy RPA software, after all we invented it 20 years ago.

    Now we’re leading the way in smart and intelligent automation innovations to go Way Beyond RPA, because in today’s world — powerful automation that scales requires a toolbox of capabilities to meet different automation needs.

    Blue Prism Interact and Blue Prism Automation Lifecycle Management feature two smart automation tools that provide streamlined human + digital collaboration for designing and delivering a smarter workforce.

    Join us on December 3 at 11am ET | 4pm GMT to learn more about what it takes to go Way Beyond RPA.

    Get Insights Into:

    - Utilizing human-in-the-loop for your end-to-end processes that
    require you, or your digital worker to initiate actions.

    - How to better manage your automation processes using reusable,
    pre-designed templates and workflows to help jumpstart quality
    enterprise automations.
  • Communications Mining: Enabling Intelligent Automation in Capital Markets Recorded: Nov 30 2020 47 mins
    Stephen Mackintosh, Reinfer & Jerry Wallis, Blue Prism & Rushabh Shah, Deutsche Bank
    In this Blue Prism webinar, we invite Deutsche Bank and Re:infer to explore how technology trends are shaping Capital Markets for a new digital future.

    Technology has been a foundational component for growth in Capital Markets. In 2020 and the years ahead, digitisation, advanced analytics and automation offer huge potential for value creation.

    The term ‘HyperAutomation’ is increasingly used to paint this vision of the future. It describes the need for rapid discovery and automation of processes, clients journeys and knowledge worker activity. To enable this vision, the capital markets need digital ecosystems of complementary technologies, citizen developers and intelligent infrastructures.

    Learn how communications mining and robotic process automation are enabling a new value story in capital markets innovation.
  • Achieving Broader Automation in Finance & Accounting Recorded: Nov 23 2020 60 mins
    Ijoma Maluza, CFO, Blue Prism & Carlos Correia, TAP Presales Solutions Consultant, Blue Prism
    Achieving Broader Automation in Finance & Accounting Through Intelligent Document Processing



    Discover the value of automation, the processes and the long term potential of Intelligent Document Processing. Our enterprise-ready digital workforce capability has the power to transform your enterprise, putting you on the fastest path to value. Hear Blue Prism's CFO and ICAEW member Ijoma Maluza discuss the benefits.
    Join our experts from Blue Prism for an enlightening insight into Robotic Process Automation and the use of Intelligent Document Processing. Hear how this can be applied to automate finance and accounting processes and discover specific examples that deliver a real world ROI. During this webinar, you will discover the capabilities of the existing intelligent automation processes and gain ideas on how you too, could automate your financial processes.
  • Way Beyond RPA for Contact Centers: Set Your ROI Expectations Higher Recorded: Nov 19 2020 60 mins
    Stephen Gush, SYKES; Rosa Marcos Martínez, Telefonica; Blue Prism: Satish Shenoy, Peter Walker & Martin Stevenson
    Contact centers have been investing in automation for years, but outcomes have fallen short. Despite the huge rise in chatbots and other forms of self-service automation, call deflection rates still aren’t contained and customers continue to remain dissatisfied with speed of resolution of their requests.

    Simple Robotic Desktop Automation (RDA) attended automation can’t scale well and misses the mark when it comes to scale, security, speed and compliance. Even Robotic Process Automation (RPA) alone is not enough.

    On top of all that, compliance regulations, back and front-end system complexities, and rising customer expectations are making it hard for large enterprises to attain the ROI they were hoping to see.

    Maybe you’re experiencing these same challenges. And you’re realizing just how much not exploring better solutions is costing you!

    Before you invest in your next automation platform, come learn about the architectural differences provided by Blue Prism Service Assist and how it:
    •Completely simplifies the agent experience
    •Provides attended and unattended automation
    •Delivers better outcomes with your AI/ML investments
    •Offers end-to-end digital process integration
    •Seamlessly ties into your existing contact center agent desktop and ecosystem

    All of this adds up to faster agent onboarding, happier agents, lower agent turnover, faster AHTs, lower operational expense and happier customers. How’s that for ROI?

    Come hear from our expert panel who will discuss real-world examples of telco, energy and financial services contact centers who are experiencing the CX impacts and the rapid ROI acceleration enabled by an intelligent automation solution that goes way beyond RPA.
  • Exceptional Customer Service in Finance & Manufacturing w/ SFDC & Blue Prism Recorded: Nov 18 2020 47 mins
    Baman Motivala VP ISV EMEA & APAC at Salesforce, Bruce Mazza VP Global Technical Alliances at Blue Prism
    AI-Powered CRM drives the speed of processing with Exceptional Customer Service

    When combined with SalesForce CRM, Blue Prism’s Intelligent Digital Workforce empowers salespeople and service employees to deliver highly connected, intelligent customer experiences at speed and scale. Handling systems-based tasks faster and more accurately improves the quality and output of customer service. With more time to engage, you can better understand customer needs, exceeding expectations and creating extraordinary, memorable experiences leading to higher customer retention and better opportunities for cross-sell and upsell

    What you will learn:
    See how Salesforce’s Enterprise Cloud Platform and Blue Prism’s Intelligent Automation drives value by providing:
    • A highly differentiated Customer and Employee Experience — Leveraging front-office to back-office intelligent automation.
    • Pre-built integrations — Easily automate manual and repetitive tasks in Salesforce—Entry of customer data, quotes, account updates.
    • A bridge to legacy systems — Reduce friction & gain quicker access to critical data from legacy mainframes.
    • Improved context & decision making with Einstein — Blue Prism fetches additional data from legacy and new systems and external AI/ML models outside of the Salesforce ecosystem to drive better context and decision making.
    • Intelligent automation at scale — Secure, compliant and fully auditable enterprise grade solution.
  • Leveraging hyperautomation to service new 5G market demands in 2021 and beyond Recorded: Nov 18 2020 29 mins
    Ahmad Ali, Senior Consultant – Technology Alliances, Blue Prism
    One of the key enterprise adoption patterns that we are witnessing in the telecommunications marketplace is CSPs moving towards an end-to-end and intelligent form of automation to build more impactful applications.

    As we are now entering the era of 5G; Mobile traffic is expected to grow by 31 percent annually between 2019 and 2025 (source: Ericsson). Mobile operators must now look to introduce a sustainable ecosystem with hyperautomation at its core, enabling them to meet and service new market demands in 2021 and beyond.

    Hyperautomation today involves a combination of tools, including Robotic Process Automation (RPA), Process Mining and Artificial Intelligence (AI). In this webinar we are going to discuss how the clever combination of these digital transformation technologies can extend an organisations automation possibility to the next level, so that the previously un-automatable tasks become automated.

    By leveraging hyperautomation operators can transform their processes to become more agile and efficient, affording the operators the opportunity to purpose their human workforce towards more complex orders and higher value activities - specifically in introducing new services to non-traditional market segments in emerging industries, untapping the full commercial opportunity of 5G.
  • Way Beyond RPA: Blue Prism Cloud Platform Tour Recorded: Nov 17 2020 49 mins
    Daniel Welcel, Solution Engineer and Lisa Hackbarth, Global Marketing
    The workplace is undergoing its biggest change in more than a century. In the future, enterprises will be staffed by a combination of human and intelligent digital labor.

    We’re helping businesses across the world prepare for this future, today, by deploying the Blue Prism Cloud Digital Workforce®, a SaaS-based intelligent automation platform, which provides you with a pool of AI-enabled digital workers straight from the cloud.

    So, what exactly is Blue Prism Cloud?

    In this platform tour we’ll dive into:
    • What is Blue Prism Cloud and what makes it unique.
    • How Blue Prism Cloud’s “as a service” platform fits into the broader Blue Prism landscape.
    • A high-level overview of Blue Prism Cloud’s architecture and technology ecosystem which enables you to go way beyond RPA.
    • How Blue Prism Cloud’s “Hub” technology can optimize the way in which you manage your growing pool of digital workers and intelligent automation.
    • Ways that Blue Prism Cloud’s Intelligent Automated Digital Assistant (IADA) can unlock efficiency within your digital and human workforce as you scale up your automation library and your Center of Excellence.
    • Bringing your humans ‘into the loop” of automated processes by leveraging Blue Prism Cloud Interact.

    Blue Prism Cloud’s vision of the digital workforce is based upon a pool of cloud-based digital workers, which are fully equipped with the cognitive skills needed to address a broad range of tasks. Our digital workers aren’t tied to specific processes. Instead they’re directed to work wherever they’re needed, allowing your workforce to scale up or down to meet the fluctuating demands of your business.

    If you’re ready to see what’s possible, register to join us for our next platform tour.
  • Accelerating MEDICAID Claims Processing During the Pandemic with Automation Recorded: Nov 12 2020 28 mins
    Anna Twomey, Senior Solutions Engineer, Americas Blue Prism, Albert Nguyen, JD, CSM Associate Director Bits In Glass
    In the months since COVID-19 hit the U.S., millions of Americans lost their jobs, along with health care benefits, prompting an unprecedented surge in Medicaid claims. Newly uninsured patients needed to be tested or hospitalized amid the Coronavirus pandemic. States and local agencies faced intense pressure to serve their constituents’ needs, but were quickly overwhelmed by the number of claims, antiquated systems and ever-changing coding requirements. As a result, few claims are processed quickly or efficiently. The Challenge
    While funding was made available, many claims are incorrectly coded, and patients and providers face lengthy delays. With claims rejected or denied, the backlog not getting processed is insurmountable. Doctors are not compensated for services provided and many patients are left paying out-of-pocket, forced to submit hand written forms to Medicaid for reimbursement.
    The number of claims presented by Medicaid patients & providers for hospital stays, lab tests, testing kits, ventilator services, ICU services and more is unprecedented, resulting in two problems:
    • Patient claims related to COVID-19 visits, stays, and testing are being returned to the provider as denied, “patient responsibility”.
    • Provider claims related to COVID-19 testing kits, supplies, ventilators, treatment stays, etc. are being denied.
  • The Automation Autobahn: Beyond RPA Recorded: Nov 10 2020 60 mins
    Colin Redbond SVP Emerging Technologies, Blue Prism & Eveline Oehrlich, Research Director at Research In Action
    The global transformation to a digital infrastructure and digital business model has been accelerated due to the pandemic and will progress even further in 2021 and beyond. So, what’s next for intelligent automation?

    In this webinar, Eveline Oehrlich, Research Director at Research In Action is joined by Colin Redbond, Senior Vice President of Emerging Technologies at Blue Prism to talk about the next innovations in intelligent automation and explore how transformation is happening @speed on the automation autobahn.

    Get insights into:

    • The reality and challenges of adopting intelligent automation for the new ways of working
    • The future of intelligent automation and innovation
  • The Digital Workforce: Empower your Contact Center Agents for Success Recorded: Nov 10 2020 22 mins
    Peter Walker, CTO EMEA, Blue Prism
    Our age is characterized by unprecedented pace of change. We can often struggle to meet short term imperatives, let alone strategic transformation.
    But change inevitably happens and change can be brutal. A coherent strategy for agility and flexibility is essential for survival.

    Join us to learn how you can evolve gradually and incrementally into the contact center of the future - using your existing legacy architecture - to unleash the benefits of digitization
  • Mitarbeiter und digitale Mitarbeiter Seite an Seite Recorded: Nov 5 2020 42 mins
    Michael Hagen, Blue Prism & Tobias Przybylla, Signavio & Detlef Korus, Freier IT-Journalist
    In dieser Expertendiskussion geht es um den Nutzen intelligenter Automatisierung als Schlüsseltechnologie der Digitalisierung.
    Was aber braucht es in der Praxis, ehe Unternehmen dank besserer Prozessanalyse und Optimierung Ihren Kunden und Mitarbeitern erstklassige Erlebnisse liefern können?
    ● Wo liegt der Zusammenhang zwischen „digitalen Mitarbeitern“ und einer verbesserten Customer Experience?
    ● Wie können Sie Initiativen zur Automatisierung erfolgreich planen, bewerten und kontrollieren?
    ● Welche Fehler sollte man im Zuge eines Automatisierungsprojektes vermeiden?
  • Way Beyond RPA: Blue Prism Platform Tour Recorded: Oct 28 2020 47 mins
    Scott Price, Solution Engineer and Lisa Hackbarth, Global Marketing
    The workplace is undergoing its biggest change in more than a century. In the future, enterprises will be staffed by a combination of human and intelligent digital labor.

    We’re helping businesses across the world prepare for this future, today, by deploying Blue Prism.

    So, what exactly is Blue Prism?

    In this platform tour you’ll get a high-level overview of Blue Prism’s architecture and technology ecosystem which enables you to go way beyond RPA. You’ll also:
    •Experience the integral role that the human worker plays in our evolving workforce
    •Take a tour of the Blue Prism Process and Object Studio where you’ll teach your digital workers what to do and how to do it
    •Learn how to incorporate our pre-built, out-of-the-box processes without the need for coding, and get your digital workforce up and running quickly
    •See examples of processes that Digital Workers can help to automate
    •Learn how to manage your digital workers to achieve maximum productivity using the included Control Room, Work Queues, and Scheduler
    •Get a detailed look at Blue Prism’s security, access control, and audit log features that reduce automation audit risk

    Blue Prism’s vision of the digital workforce is based upon a pool of digital workers, which are fully equipped with the cognitive skills needed to address a broad range of tasks. Our digital workers aren’t tied to specific processes. Instead they’re directed to work wherever they’re needed, allowing your workforce to scale up or down to meet the fluctuating demands of your business.

    Ready to unleash the human potential at your organization by freeing up your team to do the valuable, skilled work they were hired to do?

    If you’re ready to see what’s possible, register to join us for our next platform tour.
  • The Impact of Digital Talent and Intelligent Automation in Finance Recorded: Oct 28 2020 61 mins
    Chieng Moua, Vice President of Innovation, Blue Prism
    Corporations are deploying intelligent automation and ‘bots’ to manage process and systems. These intelligent automations will impact you, your contribution, and ultimately your career.

    Key Topics include:
    •The definition of Digital Talent
    •Emerging capabilities of intelligent automation
    •Use cases and examples
    •Impact to current Finance and Accounting professionals
    •Adapting to digital transformation of Finance and Accounting roles
A Digital Workforce for Every Enterprise
Welcome to Blue Prism's Webinar Channel. ///

Who is Blue Prism?
We make work smarter and more productive so your people are free to do great things. We believe every company will soon have a digital workforce to automate, streamline, and accelerate work, and we’re dedicated to making this vision a reality. Blue Prism enables an enterprise-grade digital workforce that’s smart, secure, scalable and successful and can be deployed throughout an organization. ///

What will you find here on our webinar channel?
Our team hosts online events aimed at educating and empowering those who are working to reimagine what’s possible. Innovators like you are working to turn these exciting opportunities into new services and revenue streams, while giving your employees greater purpose and customers even more to smile about. Imagine merging human experience and ingenuity with the capabilities of intelligent automation and turning clumsy, time-consuming processes into automated workflows that deliver next-level productivity. That's what we're here to help you do. ///

For more info, register for one of our upcoming webinars, view any of our past events on demand, or visit us at www.blueprism.com.

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  • Title: The rise of Outside-In Transformation
  • Live at: Sep 25 2020 5:10 pm
  • Presented by: Peter Walker, CTO EMEA, Blue Prism
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