How RPA can Accelerate Digital Transformation in Local Government

Presented by

Lee Sirdifield, Strategic Director for Transformation and Change at South Kesteven District Council

About this talk

South Kesteven District Council (SKDC) is a local authority serving residents and businesses in the southwest of England. Through their use of intelligent automation the SKDC automation team developed smart forms to enhance citizen interaction and make fast and informed decisions, resulting in enhanced service delivery to citizens, and improved employee satisfaction. Discussion topics include: • An overview of the work completed within South Kesteven to deploy RPA across a range of service areas • The approach taken to embed this technology into local government as well as plans for future developments • Insight to the 80+ reusable objects created for use by other small councils in a partnership-enabling quicker deployment of automations

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