How Telecommunications Leader Ericsson Scaled with Intelligent Automation

Presented by

Girish Pai, Director - Strategic Product Management, Ericsson & Rickard Wieselfors, VP, Head Automation and AI

About this talk

As one of the world’s largest telecommunications companies, Ericsson has set the standard for pioneering deeper and broader digital transformation. Ericsson has built a full portfolio of intelligent automation and artificial intelligence operation systems and successfully scaled them throughout the business. On this webinar, Ericsson will share how they delivered a global program of automation and digitalization as a full-scale digital automation enterprise operating system experience. They’ll also discuss how they’re using greater intelligence to solve more complex problems, and how they’re taking on a wider range of opportunities to meet highly ambitious goals . In this webinar you’ll learn: • How to create a global center of excellence to manage large-scale, sustainable digital worker deployments • How to boost the value of intelligent automation by integrating intelligent technologies • How to improve customer experience and back-office efficiencies • What worked, what didn’t, and what’s coming next for Ericsson

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