Name: Customer Service Reimagined: How To Achieve Total Harmony
Start: 2021-06-01T16:00:00Z
End: 2021-06-01T16:00:52.000Z
Location: BrightTALK
Rating: 0

Welcome to Blue Prism's Webinar Channel. ///  

Who is Blue Prism?
We make work smarter and more productive so your people are free to do great things. We believe every company will soon have a digital workforce to automate, streamline, and accelerate work, and we’re dedicated to making this vision a reality. Blue Prism enables an enterprise-grade digital workforce that’s smart, secure, scalable and successful and can be deployed throughout an organization. /// 

What will you find here on our webinar channel? 
Our team hosts online events aimed at educating and empowering those who are working to reimagine what’s possible. Innovators like you are working to turn these exciting opportunities into new services and revenue streams, while giving your employees greater purpose and customers even more to smile about. Imagine merging human experience and ingenuity with the capabilities of intelligent automation and turning clumsy, time-consuming processes into automated workflows that deliver next-level productivity. That's what we're here to help you do. /// 

For more info, register for one of our upcoming webinars, view any of our past events on demand, or visit us at www.blueprism.com.

Patient Experience is not only about the encounter patients have within the walls of your practice, but also includes the experience at every touchpoint within your health system, including your contact center. Join our webinar to learn how SS&C Blue Prism is helping healthcare systems deliver improved patient experiences through intelligent automation within the contact center.    

Register for this session if you’re looking to: 

• Improve patient experience through a real-time 360-degree view of patient interactions and history
• Foster an environment for more empathetic agents by streamlining pre and post-call work, eliminating the risk of human error, and improving patient validation efficiency
• Reduce friction, time and cost for processes like scheduling, billing, and claims

Unable to attend live? Register anyways and we'll send you the recording after it airs.

SS&C Blue Prism Service Assist: The Cure for Poor Patient Experience

Have any questions on what SS&C Blue Prism Chorus is about? How it fits with the wider SS&C Blue Prism Portfolio and how BPM and RPA can work hand-in-hand to enhance your integrated intelligent automation stack? 

Then join us alongside Chorus and BPM experts on September 14th to get all of your questions answered! 

About Chorus: 

SS&C Blue Prism Chorus is the newly integrated intelligent automation platform that brings together an award-winning digital workflow solution, an AI-driven document automation technology, and a leading-edge technologies to create transformational, and ROI-driven client solutions. 

Chorus is purpose-built for complex, regulated industries such as banking, financial services, insurance and healthcare. It is designed to increase straight-through processing, reduce operational risk, enhance digital customer journeys and accelerate innovation. 

So, how does this session work? 

1) Register for the live event to save your spot 

2) Enter any questions you have on the topic into our community thread – advance questions are encouraged and prioritized

3) Join this live event on September 14, 2022 at 3pm GMT 

4) Our experts will answer any questions that have been asked ahead of time and will be on standby to answer any new questions that come in live during the call

SS&C Blue Prism® Chorus | Ask Us Anything

Join us on Aug. 23rd to see how Healthcare Organizations (HCOs) are using Data Protection Management and Robotic Process Automation to validate and credential their doctors and nurses during onboarding – reducing onboarding lifecycles by up to 70%.  

 

We will share the top 3 reasons this automation has become a top priority for most HCOs. 

Protect revenues while reducing associated costs such as unbilled charges, leakage, and attrition  
Efficiently meet regulatory compliance criteria for credentialing while shortening the onboarding lifecycle of clinical staff 
Reduce 'Non-Billable Claims' and gaps in care for elective surgeries during peak times 
  

Together, let’s change how you onboard, verify, and credential your clinicians.

Intelligent Automation from Blue Prism + AWS transforms HC Clinical Onboarding

Please join us on August 17, 2022 to hear from senior products leaders at SS&C Blue Prism. The panel will share our vision and walk-through upcoming features and capabilities, designed to help you solve business challenges more effectively.

Learn about our product strategy and the areas we’re focusing on to increase the value of intelligent automation.

Find out about our most recent and upcoming transformational solutions.

Join us to see how we help organizations reimagine work at scale.

Blue Prism Product Vision & Roadmap Update Webinar

Have questions on the newly released SS&C Blue Prism Desktop? 

Join us for an  Ask Me Anything on August 10th at 2pm BST to get answers from product experts in real-time! 

During this session, our product team will be taking questions asked in the community and live on the phone to help you learn more about Desktop and all that it has to offer! 

Key knowledge:
An important part of Blue Prism’s automation solution portfolio, Blue Prism Desktop unifies employees with their digital workers and provides the ability to run desktop-based automation with the full benefits of central auditing and control. Blue Prism Desktop also enables users to run centrally developed and validated processes with the added confidence that they are in full compliance with IT and security standards. As a result, teams are assured that auditability and data governance are not compromised.

So, how does this session work?
1) Register for the live event to save your spot
2) Enter any questions you have on the topic into our community thread – advance questions are encouraged and prioritized: https://community.blueprism.com/discussion/ask-us-anything-about-blue-prism-desktop 
3) Join this live event on August 10th at 8am CT/2pm BST
4) Our experts will answer any questions that have been asked ahead of time and will be on standby to answer any new questions that come in live during the call

Our experts for Blue Prism Desktop are
- Jo Davison, Product Manager
- Matt Williams, Product Expert
- Robert Nicklin, Product Owner
- Host: Melanie Giuliani, Community Lead

SS&C Blue Prism Desktop | Ask Us Anything

We're partnering with Salesforce on a webinar to highlight how integrating your CRM with Blue Prism Service Assist can help offload back-end system work for your contact center agents leading to exceptional customer experiences. You can expect to learn how integrating and automating your CRM with Blue Prism Service Assist can lead to improved First Call Resolution (FCR), lower Average Handle Time (AHT), and increased customer AND agent satisfaction.  

Unable to attend live? Register anyways and we'll send you a recording after the webinar airs.

Integrate your CRM with IA for Exceptional Customer Experiences

More than half of companies in manufacturing make the digitization of their entire value chain and business model a core component of its top-line growth strategy.

In this webinar, we explore and discuss how Blue Prism’s Intelligent Automation solution becomes a core ingredient  and accelerator of a digital first approach and is directly linked to the strategic objectives of a company

Discussion points:
Intelligent Automation as a core part of the growth strategy from the beginning
Growing globally when human labour becoming the decisive bottleneck
Evolving your business model to improve CX

Kessel: Making Intelligent Automation a Core Part of our Strategic Growth Plan

Enterprise adoption of automation technologies has been accelerating over the last few years. While Robotic Process Automation (RPA) has captured the attention of many organizations, there is a distinct shift among forward-looking enterprises to Intelligent Automation (IA) to expand the scope and scale of their automation initiatives. However, most enterprises and global business services organizations that have begun experimenting with IA are struggling to identify the best way to fast-track IA adoption organization-wide and maximize its benefits. 

Some best-in-class enterprises have identified the right approach to manage such initiatives, developing a combination of advanced and differentiated capabilities to derive superior business outcomes. Everest Group identifies these best-in-class or Pinnacle Enterprises by comparing IA adoption maturity across enterprises using its proprietary Pinnacle Model® methodology. 

In this webinar, we share the results from Everest Group’s Enterprise IA Adoption Maturity: Pinnacle Model® report and provide insights on outcomes gained, associated capabilities, and key factors enabling success for these best-in-class organizations. We will answer the following questions in the webinar:

How has enterprises’ IA adoption maturity evolved over the last two-and-a-half years?
What are the differentiating outcomes that best-in-class organizations have achieved through successfully scaled IA programs?
What are the key capability differentiators that have helped best-in-class enterprises generate superior outcomes?
How has the citizen-led model for IA evolved, and what are best-in-class organizations doing to adopt it at scale?
What are the key success factors that can help enterprises to accelerate their IA journeys?

Everest Group Pinnacle Model Assessment | Blue Prism

Many NHS organizations are challenged with how they will resource the preparation for the impending COVID-19 Public Inquiry when they are already under severe pressure. Trusts are being asked to start collating documentation now so when the terms of reference for the inquiry are established and disclosures requested, Trusts are not on the back foot.

Hear how Aneurin Bevan University Health Board have put their Blue Prism Intelligent digital workers in to action…. automating the searching of all related files across multiple file types, based on 200+ key words and phrases and document dates; determining the importance of the file based on what it’s found; using sentiment analysis of emails; categorizing the documents and storing in an archive location, ready for use in the Inquiry.

Using Intelligent Automation to Prepare for the COVID-19 Public Inquiry

More and more of our enterprise customers are looking to migrate their automation platforms to our fully-managed Cloud solution. But we understand that moving to cloud intelligent automation requires careful consideration and an in-depth understanding of the benefits.

Join us our cloud experts on the 31st May to find out everything you need to know about cloud and why it could be the right solution for automation at scale at your organization.

In this webinar, you'll learn:

- The different deployment options for your organization
- How cloud intelligent automation delivers a low total cost of ownership (TCO)
- How our support team manages upgrades and deployment
- How our fully managed cloud solution delivers value faster
- 4 Reasons to move to cloud intelligent automation
- Blue Prism Cloud customer success stories

Register now to discover everything you need to know before migrating to cloud intelligent automation

Considering Moving to Cloud Automation? Here's everything you need to know

When we first introduced Bell Canada on the Blue Prism World 2021 stage, they began implementing Blue Prism Service Assist solution as part of their ongoing contact center transformation journey. A year on, we're catching up with them to see where that journey has taken them, and the lessons they've learned along the way. Join us for a lively discussion with Marco Sciarra from Bell Canada and hear how they have enhanced both their customers’ and employees’ experiences in the last year in partnership with Burnie Group, Bell Canada has automated key processes in their contact center—reducing the average handling time of customer calls, for those key processes, by 87%, an improvement in customer and employee experience. 

Bell Canada will discuss how they:
• Moved from proof-of-value to a successful production launch of Service Assist
• Set program expectations and met key performance indicators
• Experienced unexpected benefits—in addition to the anticipated results
• Are gearing up for the future

How Did a Comms Giant Transform its Customer Experience? Ask Bell Canada

Blue Prism Cloud is simplest way for you to accelerate your digital transformation and deliver significant business value. 

Register now for this webinar to learn about the fully managed platform and how we work with you to deliver automation success across your organisation.

In the webinar, you'll learn:
- Why cloud based RPA and intelligent automation delivers value faster
- How Blue Prism Cloud delivers an improved Total Cost of Ownership (TCO), and reduces effort required to deploy, support and upgrade your automation platform
- How Blue Prism Cloud is ready to meet your enterprise needs with highest compliance, security and governance 
- What you should look for in a cloud RPA provider 
- How our customers have succeeded with cloud intelligent automation


Join us on the 24th to see a full overview of Blue Prism Cloud and how the fully managed platform can accelerate your digital transformation

Accelerate your Digital Transformation with Cloud Intelligent Automation

Blue Prism Cloud is simplest way for you to accelerate your digital transformation and deliver significant business value. 

Register now for this webinar to learn about the fully managed platform and how we work with you to deliver automation success across your organisation.

In the webinar, you'll learn:
- Why cloud based RPA and intelligent automation delivers value faster
- How Blue Prism Cloud delivers an improved Total Cost of Ownership (TCO), and reduces effort required to deploy, support and upgrade your automation platform
- How Blue Prism Cloud is ready to meet your enterprise needs with highest compliance, security and governance 
- What you should look for in a cloud RPA provider 
- How our customers have succeeded with cloud intelligent automation

Join us on the 24th to see a full overview of Blue Prism Cloud and how the fully managed platform can accelerate your digital transformation

IDC and Blue Prism will share insights about the current key business challenges in the manufacturing industry.

Digital technologies will play a key role to enable manufacturing organizations to progress with the digital transformation of their operations.
In this webinar, you will learn from our presenters from IDC, BluePrism and Atlas Copco about the following topics:

Stefanie Naujoks, Research Director at IDC will present the current strategic business priorities of manufacturing organizations in Europe and will highlight some key drivers for IT investments as well as IT investment plans to support the execution of their strategic business priorities. Stefanie will also present some of the factors that impact IT investment plans of manufacturers and will outline the role of the different personas in the various lines of businesses.

Thomas Richter, Head of Industry, Manufacturing EMEA at BluePrism, will demonstrate how unifying the human and the digital workforce will enable manufacturing organizations to close current digital transformation execution gaps, resulting from a lack of human resources and skills that are needed to digitally transform operations and to ensure execution accordingly. He will demonstrate how current challenges related to digital transformation can be successfully addressed by intelligent co-creation between the human and the digital workforce.

Anna Rosentröm, Head of Smart Automation and Project Leader at Atlas Copco, will share some insights on the current status of their smart automation initiative for back-office processes using an agile project approach. She will share some lessons-learned around the need to permanently increase internal awareness to promote with success stories and the need to embrace scalability in a decentralized organization.

Addressing the Manufacturing Skill Gap

with Intelligent Automation and event-driven orchestration 

In this webinar, we explore and discuss how Blue Prism’s RPA solution combines with Orchestral.ai’s Event-Driven Infrastructure Orchestration solution to enable a powerful new approach to achieving Service Assurance excellence. This new approach features automation solutions working together to diagnose and auto-remediate incidents to maintain service quality and availability while reducing time-to-normal in situations requiring human intervention. 
 
Key Discussion Points:
•             Why Service Assurance excellence is a “hyper automation” challenge
•             How RPA sets the stage for the enterprise automation journey
•             The role and impact of Event-Driven Infrastructure Orchestration and its unique benefits
•             How this integrated Hyper automation approach delivers end to end Service Assurance
 
Join us to gain insight and understanding of how to how extend RPA into the complex world of Service Assurance.  Learn how RPA combines with Event-Driven Infrastructure Orchestration to achieve your organisation’s service assurance aspirations

Achieving Service Assurance Excellence

RPA and Intelligent Automation provide a tremendous opportunity to support higher education institutions with addressing operational challenges. During this webinar, we will explore those challenges, discuss ways to help you identify suitable processes, and hear directly from an industry expert about their own RPA implementation journey.

During this webinar you will learn:
1. Where to apply RPA within your university operations
2. How to justify the cost and investment in RPA
3. How using automation can increase the student experience and security 
4. A customer’s perspective derived from their own experience

The Future of Work in Higher Education

Case Study: University Hospitals, Morecambe Bay
With workforce shortages and the waiting list backlog, University Hospitals Morecambe Bay (UHMB) have set their Blue Prism bots to work to transform how OutPatient appointments are offered, and booked, for their patients. Join Blue Prism live at this Virtual Event to hear Marc Hadwin, UHMB’s Head of Digital Services outline:-

the challenges faced by the Trust
how the Appointment Booking Bots have transformed the outpatient booking service
the steps the automation follows
the significant benefits realized in productivity savings, improved patient experience and reduced DNAs.
Over 38,000 appointments have been booked over the past 6 months, saving up to 20 minutes in administration time per appointment.

Using Automation to Transform Appointment Booking

Blue Prism’s enterprise-ready contact center automation solution is here to help you reimagine the way you excel at customer service. 

How does Service Assist transform your contact center? 
•	Digital workers securely access multiple systems and consolidate customer information into a 360° view, arming your agents to provide fast, consultative service.
•	Seamlessly integrate with your other contact center tools like chatbots, IVR, web forms, and email to increase containment by 30%. 
•	Automate after call work (ACW) to free up agent time and increase productivity. 

In this Service Assist demo, we’ll show you how to manage your digital workers and leverage swarming, to achieve maximum productivity using the included Control Room and Work Queues. See for yourself how easy it is to use the Blue Prism platform with drag and drop capabilities and audit log features that reduce automation audit risk.

Join us to see how it’s done!

Customer Service Reimagined: How To Achieve Total Harmony

Customer Service

Customer Care

Customer Experience

Automation Workload

Automation

Customer Advocacy

Customer Engagement

Enterprise Applications

Application Management

Business Continuity

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

The unexpected nature of natural disasters and other disruptive events means that preparation is key to managing disaster recovery and business continuity planning. Join the business continuity and disaster recovery community for live and recorded presentations discussing best practices for business continuity planning, disaster recovery programs and business continuity management. Learn from BCDR experts to develop your critical infrastructure and gain insight into tactical solutions to your BCDR issues.

Business Continuity / Disaster Recovery

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Customer Service Reimagined: How To Achieve Total Harmony

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