A Guide To Front-office Customer Service Automation

Presented by

Ryan Falkenberg, CEO, CLEVVA; David Williams, Director, DigiBlu UK; Alisa DiStaso, Contact Center Solutions, Blue Prism

About this talk

Together, Blue Prism digital workers and CLEVVA digital experts: • Enable contact center agents to process more complex calls, first time, with less training and risk of error • Increase the volume and range of service queries that can be resolved via existing digital self-service channels • Reduce the need for human-in-the-loop and increase the number of processes automated straight through Join us as we explain how this exciting solution is set to transform the customer service landscape

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