Investing in Operations for Seamless Customer Experience : Optimizing the Claims

Presented by

Hugh Pelling, Blue Prism

About this talk

Blue Prisms Hugh Pelling joins a panel of claims experts to discuss: - What role can telematics play in creating a seamless customer experience? - What practical steps can insurers take to capitalize on real-time data for enhanced CX? - What are the benefits in claims of building a full view of the customer? - How can this be achieved through joining data points? - Automating the claims journey: tech as an enabler to free up human agents for more complex tasks - What is the future role of contact centre agents in the claims process?
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