Investing in Operations for Seamless Customer Experience : Optimizing the Claims

Presented by

Hugh Pelling, Blue Prism

About this talk

Blue Prisms Hugh Pelling joins a panel of claims experts to discuss: - What role can telematics play in creating a seamless customer experience? - What practical steps can insurers take to capitalize on real-time data for enhanced CX? - What are the benefits in claims of building a full view of the customer? - How can this be achieved through joining data points? - Automating the claims journey: tech as an enabler to free up human agents for more complex tasks - What is the future role of contact centre agents in the claims process?
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (151)
Subscribers (27511)
Welcome to Blue Prism's Webinar Channel. /// Who is Blue Prism? We make work smarter and more productive so your people are free to do great things. We believe every company will soon have a digital workforce to automate, streamline, and accelerate work, and we’re dedicated to making this vision a reality. Blue Prism enables an enterprise-grade digital workforce that’s smart, secure, scalable and successful and can be deployed throughout an organization. /// What will you find here on our webinar channel? Our team hosts online events aimed at educating and empowering those who are working to reimagine what’s possible. Innovators like you are working to turn these exciting opportunities into new services and revenue streams, while giving your employees greater purpose and customers even more to smile about. Imagine merging human experience and ingenuity with the capabilities of intelligent automation and turning clumsy, time-consuming processes into automated workflows that deliver next-level productivity. That's what we're here to help you do. /// For more info, register for one of our upcoming webinars, view any of our past events on demand, or visit us at www.blueprism.com.