Way Beyond RPA for Contact Centers: Set Your ROI Expectations Higher

Presented by

Stephen Gush, SYKES; Rosa Marcos Martínez, Telefonica; Blue Prism: Satish Shenoy, Peter Walker & Martin Stevenson

About this talk

Contact centers have been investing in automation for years, but outcomes have fallen short. Despite the huge rise in chatbots and other forms of self-service automation, call deflection rates still aren’t contained and customers continue to remain dissatisfied with speed of resolution of their requests. Simple Robotic Desktop Automation (RDA) attended automation can’t scale well and misses the mark when it comes to scale, security, speed and compliance. Even Robotic Process Automation (RPA) alone is not enough. On top of all that, compliance regulations, back and front-end system complexities, and rising customer expectations are making it hard for large enterprises to attain the ROI they were hoping to see. Maybe you’re experiencing these same challenges. And you’re realizing just how much not exploring better solutions is costing you! Before you invest in your next automation platform, come learn about the architectural differences provided by Blue Prism Service Assist and how it: •Completely simplifies the agent experience •Provides attended and unattended automation •Delivers better outcomes with your AI/ML investments •Offers end-to-end digital process integration •Seamlessly ties into your existing contact center agent desktop and ecosystem All of this adds up to faster agent onboarding, happier agents, lower agent turnover, faster AHTs, lower operational expense and happier customers. How’s that for ROI? Come hear from our expert panel who will discuss real-world examples of telco, energy and financial services contact centers who are experiencing the CX impacts and the rapid ROI acceleration enabled by an intelligent automation solution that goes way beyond RPA.

Related topics:

About this channel

Blue Prism
Upcoming talks (1)
On-demand talks (225)
Subscribers (24164)
Welcome to Blue Prism's Webinar Channel. /// Who is Blue Prism? We make work smarter and more productive so your people are free to do great things. We believe every company will soon have a digital workforce to automate, streamline, and accelerate work, and we’re dedicated to making this vision a reality. Blue Prism enables an enterprise-grade digital workforce that’s smart, secure, scalable and successful and can be deployed throughout an organization. /// What will you find here on our webinar channel? Our team hosts online events aimed at educating and empowering those who are working to reimagine what’s possible. Innovators like you are working to turn these exciting opportunities into new services and revenue streams, while giving your employees greater purpose and customers even more to smile about. Imagine merging human experience and ingenuity with the capabilities of intelligent automation and turning clumsy, time-consuming processes into automated workflows that deliver next-level productivity. That's what we're here to help you do. /// For more info, register for one of our upcoming webinars, view any of our past events on demand, or visit us at www.blueprism.com.