Reimagine Customer Service with Blue Prism Service Assist

Presented by

Alisa DiStaso (Director, Contact Center Solutions) and Rachael Smith (Sr. Solution Engineer)

About this talk

Blue Prism’s enterprise-ready contact center automation solution is here to help you reimagine the way you excel at customer service. How does Service Assist transform your contact center? • Digital workers securely access multiple systems and consolidate customer information into a 360° view, arming your agents to provide fast, consultative service. • Seamlessly integrate with your other contact center tools like chatbots, IVR, web forms, and email to increase containment by 30%. • Automate after call work (ACW) to free up agent time and increase productivity. In this Service Assist demo, we’ll show you how to manage your digital workers and leverage swarming, to achieve maximum productivity using the included Control Room and Work Queues. See for yourself how easy it is to use the Blue Prism platform with drag and drop capabilities and audit log features that reduce automation audit risk. Join us to see how it’s done!

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Welcome to Blue Prism's Webinar Channel. /// Who is Blue Prism? We make work smarter and more productive so your people are free to do great things. We believe every company will soon have a digital workforce to automate, streamline, and accelerate work, and we’re dedicated to making this vision a reality. Blue Prism enables an enterprise-grade digital workforce that’s smart, secure, scalable and successful and can be deployed throughout an organization. /// What will you find here on our webinar channel? Our team hosts online events aimed at educating and empowering those who are working to reimagine what’s possible. Innovators like you are working to turn these exciting opportunities into new services and revenue streams, while giving your employees greater purpose and customers even more to smile about. Imagine merging human experience and ingenuity with the capabilities of intelligent automation and turning clumsy, time-consuming processes into automated workflows that deliver next-level productivity. That's what we're here to help you do. /// For more info, register for one of our upcoming webinars, view any of our past events on demand, or visit us at www.blueprism.com.