Transform CX with breakthrough digital + human experience

Presented by

Bruce Mazza, VP, Global Technology Alliances, Blue Prism

About this talk

Customer experiences need to be re-imagined not just made faster. Enterprises need to differentiate their brands with superior customer experience and Contact Centers customer service representatives are your frontlines. The tools that incorporate digital end-to-end journeys, bind AI technologies, and integrate multiple systems is just one facet. Technology needs to be scalable, resilient and secure to manage change. Even more importantly, Enterprises need on-going agility to rapidly transform and re-image customer journeys, adapt to the rapidly evolving remote workforce, and take on new revenue growth and cost-cutting paradigms. In this session, learn from the experts on the following critical success factors: • What is key to scaling Customer Experience (CX) with Intelligent Automation transformation for your Contact Centers • Learn why smart organizations are looking beyond making interactions just faster • How you can align your organization and automation technology needs to make your end-customers experiences better
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