Building the Intelligent Contact Centre at Speed

Presented by

Bruce Mazza VP, Technology Alliance Program, Blue Prism

About this talk

This session is for you if you want to: Simplify the agent experience Deliver better outcomes with your AI/ML investments Offer customers end-to-end digital process integration Increase your Net Promoter Scores All of this adds up to faster agent onboarding, happier agents, lower agent turnover, faster AHTs, lower operational expense and happier customers.

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