Self-service via Conversational AI+RPA: A Vision of Customer Service Automation

Presented by

Derek Roberti (Cognigy), Alisa DiStaso (Blue Prism)

About this talk

An RPA-chatbot integration is a game-changing combination. Together, Blue Prism and Cognigy bring access to legacy systems and traditionally manual processes to a modern conversational interface, saving agents time by handling verification and triage before a human gets involved. What You'll Learn • How Cognigy integrates with Blue Prism to trigger robots, activate swarms and respond to users in their channel of choice, synchronously or asynchronously • How chatbots or voice bots can solve customer issues quickly by connecting them with Blue Prism • How automation to customer-facing functions reduces human touchpoints Take your contact center automation to the next level through a natural-language interface. Register today!

Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (232)
Subscribers (24872)
Welcome to Blue Prism's Webinar Channel. /// Who is Blue Prism? We make work smarter and more productive so your people are free to do great things. We believe every company will soon have a digital workforce to automate, streamline, and accelerate work, and we’re dedicated to making this vision a reality. Blue Prism enables an enterprise-grade digital workforce that’s smart, secure, scalable and successful and can be deployed throughout an organization. /// What will you find here on our webinar channel? Our team hosts online events aimed at educating and empowering those who are working to reimagine what’s possible. Innovators like you are working to turn these exciting opportunities into new services and revenue streams, while giving your employees greater purpose and customers even more to smile about. Imagine merging human experience and ingenuity with the capabilities of intelligent automation and turning clumsy, time-consuming processes into automated workflows that deliver next-level productivity. That's what we're here to help you do. /// For more info, register for one of our upcoming webinars, view any of our past events on demand, or visit us at www.blueprism.com.