Self-service via Conversational AI+RPA: A Vision of Customer Service Automation

Presented by

Derek Roberti (Cognigy), Alisa DiStaso (Blue Prism)

About this talk

An RPA-chatbot integration is a game-changing combination. Together, Blue Prism and Cognigy bring access to legacy systems and traditionally manual processes to a modern conversational interface, saving agents time by handling verification and triage before a human gets involved. What You'll Learn • How Cognigy integrates with Blue Prism to trigger robots, activate swarms and respond to users in their channel of choice, synchronously or asynchronously • How chatbots or voice bots can solve customer issues quickly by connecting them with Blue Prism • How automation to customer-facing functions reduces human touchpoints Take your contact center automation to the next level through a natural-language interface. Register today!
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