Cutting your Cost to Serve with 21st Century Intelligent Automation

Presented by

Christian Bowyer, Blue Prism & Stewart Guy, Mobile Cloud & Ed Challis, Re:infer

About this talk

We will look at how leading organizations are using Intelligent Automation to manage the way they engage and interact with their customers, specifically when managing large amounts of unstructured data. There will also be an opportunity to learn first-hand how organizations are deploying the latest NLP and automation technologies to read, extract and even fulfil requests from emails with little or no manual intervention. Key Discussion Points Covered Include: × Embracing NLP (Natural Language Processing) technology to quickly read and categorize all inbound emails × Rapidly extract attachments and decipher email content to identify intent × Auto respond to enquiries that do not need a ticket created × Create automated workflows to include service ticket creation and notification to other teams and ultimately the customer

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