Using Intelligent Automation to Ease Contact with Service Users

Presented by

Phil Sheen & James Mitchell, Blue Prism & Dimple Davdra & Aidan Hardy, MHRA

About this talk

In this webinar, experts from Blue Prism – which has been making some of its services available to public bodies without charge during the pandemic – and other organizations profile some of the ways in which RPA has been used to streamline interactions with the public since COVID-19 arrived. Providing useful information and practical advice for civil servants managing public service delivery during the pandemic, the webinar will also consider how RPA could support service transformation and improve the user experience over the years to come.

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