Integrate your CRM with IA for Exceptional Customer Experiences

Presented by

Jon Seiniger, Solutions Director | Satish Shenoy, RVP TAP, Blue Prism | Suki Bahth, Sr ISV Partner Manager, Salesforce

About this talk

We're partnering with Salesforce on a webinar to highlight how integrating your CRM with Blue Prism Service Assist can help offload back-end system work for your contact center agents leading to exceptional customer experiences. You can expect to learn how integrating and automating your CRM with Blue Prism Service Assist can lead to improved First Call Resolution (FCR), lower Average Handle Time (AHT), and increased customer AND agent satisfaction. Unable to attend live? Register anyways and we'll send you a recording after the webinar airs.

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Welcome to Blue Prism's Webinar Channel. /// Who is Blue Prism? We make work smarter and more productive so your people are free to do great things. We believe every company will soon have a digital workforce to automate, streamline, and accelerate work, and we’re dedicated to making this vision a reality. Blue Prism enables an enterprise-grade digital workforce that’s smart, secure, scalable and successful and can be deployed throughout an organization. /// What will you find here on our webinar channel? Our team hosts online events aimed at educating and empowering those who are working to reimagine what’s possible. Innovators like you are working to turn these exciting opportunities into new services and revenue streams, while giving your employees greater purpose and customers even more to smile about. Imagine merging human experience and ingenuity with the capabilities of intelligent automation and turning clumsy, time-consuming processes into automated workflows that deliver next-level productivity. That's what we're here to help you do. /// For more info, register for one of our upcoming webinars, view any of our past events on demand, or visit us at