Research and Development
Why your Contact Center needs a Conversational AI Platform
Aug 15 2019, 4:00pm UTC
Pranav Deshpande, Product Marketing - AI/ML @ Twilio and Ricky Holtz, Sales Engineer
About this talk
Conversations powered by AI allow your contact center teams to deliver more of a personal and faster customer experience while improving operational efficiency. So why do 60% of customers try to skip IVRs to get to a human agent as soon as they can?
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