Why your Contact Center needs a Conversational AI Platform

Presented by

Pranav Deshpande, Product Marketing - AI/ML @ Twilio and Ricky Holtz, Sales Engineer

About this talk

Conversations powered by AI allow your contact center teams to deliver more of a personal and faster customer experience while improving operational efficiency. So why do 60% of customers try to skip IVRs to get to a human agent as soon as they can?

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (25)
Subscribers (3473)
The Twilio channel brings you the latest in global communications and an API approach to software development.