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Conversations: The Next Generation of Business Messaging

Sixty percent of customers expect businesses to communicate over their preferred channel and 96% expect businesses to be more responsive.

Delivering on this is hard. Customer channel preferences vary by region, group management is challenging, and orchestrating all of this logic creates significant development hurdles.

Customers might start an inquiry on one channel, and then later pick it up on another. And customers are frustrated when your customer service team is unable to carry forward the context from the initial inquiry. Increasingly customers want to be able to have a continuous conversation with businesses.

That’s why we launched Twilio Conversations, a unified API that lets you manage thousands of different interactions across channels easily so you can focus on what’s important — building customer relationships.

In this webinar, we’ll walk you through key features of Twilio Conversations and why we built it. We’ll also share a live demonstration of Twilio Conversations in action and show how easy it is for your team to get started.
Recorded Nov 21 2019 47 mins
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Presented by
Dave Esber, Product Marketing @ Twilio and Andres Jaan Tack Senior Product Manager @ Twilio
Presentation preview: Conversations: The Next Generation of Business Messaging

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  • Title: Conversations: The Next Generation of Business Messaging
  • Live at: Nov 21 2019 6:00 pm
  • Presented by: Dave Esber, Product Marketing @ Twilio and Andres Jaan Tack Senior Product Manager @ Twilio
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