The Future of the Enterprise Contact Center

Presented by

Timothy Richter, Sr. Product Marketing Manager, Twilio Flex & Lenore Files, Sr. Product Marketing Manager, Twilio Flex

About this talk

The world has become increasingly software driven which has changed everything about the way consumers interact with brands, buy their goods, services, and share their experience with others. Consumer preferences, behaviors and expectations are unique and a one-size-fits-all engagement strategy is struggling to deliver these expected personalized and differentiated experiences. In this webinar, we'll discuss how Twilio Flex, a programmable contact center, provides you with the flexibility to build, design, and iterate workflows that enable businesses to truly deliver unique experiences that support your customer strategy and business needs. What you’ll learn: * How developers can harness the power of programmability to design and actively evolve processes such as; self service workflows, bots, integrations, and extension of digital channels. * How to increase agent productivity and satisfaction by customizing and consolidating to create one agent UI. * How similar, innovative companies are using Twilio Flex to design, deliver, and streamline their processes to enhance their customers experience.

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