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Strategies for building customer engagement during COVID-19

Great customer experience and engagement impact the bottom line. In this season of Covid-19, how can brands continue to engage and build trust with their customers? How can brands keep business as usual in this unusual world?

In this webinar, we’ll review the latest trends in consumer preferences, outline customer engagement strategies that can help you drive better engagement. We will then discuss how it can apply during challenging times to build customer loyalty and show how it can easily be built with demos and through real-life customer case studies.
Recorded Mar 17 2020 47 mins
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Presented by
Nupur Bhade Vilas, Senior Product Marketing Manager at Twilio
Presentation preview: Strategies for building customer engagement during COVID-19

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    These are certainly extraordinary times both personally and professionally. With the new reality of social distancing and ‘shelter-in-place’ orders, businesses worldwide are scrambling to adapt to this new climate. Nowhere is this more evident than in contact centers, who bear the massive burden of inbound and outbound communications.

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  • Presented by: Nupur Bhade Vilas, Senior Product Marketing Manager at Twilio
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