Molly Friederich, Senior Product Marketing Manager at Twilio
Just as consumers are adjusting to sheltering in place, working from home, and managing homeschooling, companies also face a myriad of unknowns. It’s not business as usual, but one thing is certain: customer engagement is just as important today as it was before COVID-19 began its spread.
The question is how to engage.
Twilio works with a wide variety of organisations and agencies around the world. This breath of experience amongst our customers means that we’ve been privy to how companies and agencies big and small are adapting to what is going to become our “new normal”.
Watch this video to learn some strategies and best practices for communication during COVID-19, and beyond.