How a conversational IVR & AI can enable you to scale

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Presented by

Mark Hannan, Senior Contact Center Specialist at Twilio

About this talk

Now more than ever, your business needs an IVR that can operate at scale. In the time of COVID-19, many organisations are experiencing increased inbound request volumes leading to longer wait times for callers, increased workload for agents and a perceived lower quality of service. Learn how your IVR can reduce the time to resolution and get your customers the answers they need fast.

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