Strategies for Building Customer Engagement During COVID-19

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Presented by

Nupur Bhade, Senior Product Marketing Manager at Twilio & Jon Davis, Event Demo Engineer at Twilio

About this talk

Great customer experience and engagement are more important than ever. During the turmoil of COVID-19, what does excellent customer engagement look like? How can brands be there for customers and continue to build loyalty during challenging and unprecedented times? In this webinar, we’ll dive into consumer engagement preferences and strategies in the light of the COVID-19 outbreak and resulting challenges. We will highlight the ways leading organizations are adapting their communication strategies and tools to more effectively reach their audiences. We’ll provide real-life customer examples and discuss how you can apply the learnings to your customer engagement strategy. This is the first webinar in a series we hope you will find useful during your business continuity planning.

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