Reliably Reaching People at Scale with Mass Alerts

Presented by

Chris Piwinski, Product Marketing at Twilio & Al Kiramoto, Solutions Engineer at Twilio

About this talk

Consistently delivering critical information through mass alerts is not typically a focus for most businesses until a situation like coronavirus arises. With a distributed workforce and people forced to work remote, timely and relevant communications is more important than ever. Companies need to be able to deliver quick, accurate alerts to their customers and employees through the channels they prefer. In this webinar, we’ll walk through strategies to consider when sending mass alerts and the innovative ways companies have approached communications during this pandemic. We’ll cover key considerations like one-way vs. two-way communications, single channel vs. multi-channel, and channel prioritization. We’ll also demonstrate how companies can quickly create a simple alerts system through SMS, voice, and email channels.

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