Creating self-service experiences during COVID-19 with IVRs and Chatbots

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Presented by

Pranav Deshpande, Product Marketing at Twilio & Jeremy Neuman, Product Manager at CipherHealth

About this talk

COVID-19 has dramatically altered the economy, forcing businesses to quickly adapt their sales, marketing and support operations to continue effectively serving customers. We’ve been especially focused on helping our customers minimize disruptions to their customer experience through solutions like proactive notifications, remote engagement and collaboration, and fully remote contact centers. In this webinar, we’ll discuss another solution critical to business continuity during COVID-19 — self-service. We’ll dive into why businesses should provide self-service options to customers, cover use cases suitable for self-service and discuss specific business benefits Twilio customers are already experiencing from their self-service implementations. We’ll be joined in this webinar by Cipher Health, a Twilio customer using self-service solutions to automate patient engagement and outreach over Voice and Text.

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