Dave Esber, Sr. Product Marketing Manager, Messaging at Twilio & Conor Meng, Senior Solutions Engineer
For many businesses who traditionally rely on foot-traffic, we know the switch to contactless delivery can be uncharted territory. Based on the best practices of Twilio customers like DoorDash, Deliveroo, and Instacart, we’ve compiled best practices for proactive, engaging customer communications.
We’ll share tips for communicating new policies (and ensuring your customers are up-to-speed), alerts that keep your customers informed at every stage of the process, and even communications that protect employee and customer phone numbers. Learn from real-world examples and see a demo on how to build seamless communication for contactless deliveries.