SIP Trunking for remote work and business continuity

Presented by

Annie Benitez Pelaez, Director of Product Management at Twilio & Ryan Lommel, VP, Sales and Service Delivery at OneSupport

About this talk

During the past few months, businesses have had to enable their employees to work from home rapidly so they can continue to serve their customers or resume normal productivity. Remote work poses a particularly tricky challenge for contact centers and teams who rely on voice communications. In this webinar, we’ll be talking about best practices and considerations to keep your employees and customers talking during remote work using Elastic SIP Trunking. We’ll discuss why, during these uncertain times, the following aspects of your connectivity are more critical than ever: - Global reach - Resilient network - Built in redundancy - Clean numbers - Intelligent routing - Disaster recovery In this webinar, we’ll be joined by OneSupport, a Twilio customer using elastic SIP Trunking to keep their 1500+ support agents talking with customers while they work from home.

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