The New Normal of Retail: Digital

Presented by

Alex Bravo, Industries Manager at Twilio & Melissa Gonzalez, CEO of The Lionesque Group, an MG2 Company

About this talk

As consumers adapt to the new normal, where physical experiences have shifted to online transactions and work from home is setting new expectations, brands are driven to adapt new strategies to deliver effective engagements. Creating safe ways to interact is the first consideration but interactions will need to be complemented by personalized service, surprise and delight. It's time more than ever to be human and in service of our customers.

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