Ask the Payments Expert - Digital Payments your Customers Will Love!

Presented by

Alastair Thompson, Giesecke+Devrient | Rupert Nicolay, Microsoft

About this talk

There is no doubt: the world is digital! And banking customers are changing their behavior based on the experiences they have on their daily digital journey. 67 per cent of the next generation’s banking customers will be digital natives. And these customers also expect their solutions to be available anytime and anywhere. This presents an exciting opportunity to build your bank around your customer! Nevertheless, today‘s customers adapt their expectations around digital applications based on the experience they have with leading social networks, global marketplaces, and their favorite online stores. What is driving the digitalization of payments? What impacts do these drivers have on the financial industry? How can mobile payments be taken to a new level of security and user friendliness? As banking on the fly turns into a commodity, industry newcomers change the way traditional banking is done. For established financial service providers, this can be a threat. In this talk, G+D’ Digital Payments expert Alastair Thompson will give hands-on examples on the need for device-agnostic, digitalized payment services and how to turn disruption into innovation and carve out new revenue streams. Rupert Nicolay, Worldwide Services Architect - Financial Services, Microsoft Alastair Thompson, Business Development and Payment Expert, Giesecke+Devrient

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