Recent years have seen significant success in applying AI and Machine Learning technologies to ITOps, SecOps, and DevOps. Now, however, there are signs pointing to the emergence of a more general way of thinking about how AI and related fields can deployed to enhance all IT related operational processes in a unified way. In this presentation, Will Cappelli, CTO and VP, Product Strategy at Moogsoft will discuss the need for such a unified approach to AI-enabled Ops, suggest a best-practice model for that unified approach, and, finally, project the way in which the market for technologies and services is likely to evolve over the next five years, from the perspectives of both vendors and users.