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Best practices for running a successful MSP business

Today technology affects almost all aspects of our lives. Amazon is a great example. Five years ago, buying a book meant physically going to a store to make the purchase. Today a lot more people are placing their orders online and are subscribing to a prime membership to get their orders delivered the following day. Speed and convenience are key drivers for the success of ecommerce.

We see a similar trend in IT, more and more SMBs prefer to subscribe to IT services to increase efficiency, get support quickly, and get a better view on the recurring costs from their Managed Service Providers. During this panel discussion, you will gain the first-hand insights from your peers, like-minded Managed Service Providers, and industry leaders on:

▸ The Managed Services Model: Advantages and pitfalls to be aware of.
▸ Key elements of a successful managed services business
▸ Peer-to-peer advice on the strategies and tools to implement and run a profitable business.

This session will be moderated by Richard Tubb - The IT Business Growth Expert
The panel will include:

▸ Andrew James, Commercial Director for Sovision IT
▸ Richard Whybra, Technical Director for Taurus Clearer Communication Ltd
▸ Tim Wilkinson, UK Sales Leader for Avast Software
Recorded Dec 3 2018 58 mins
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Presented by
Andrew James, Richard Whybra, Tim Wilkinson and Richard Tubb
Presentation preview: Best practices for running a successful MSP business

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  • Channel
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  • Protect your employees and clients from fraud Sep 23 2020 9:00 am UTC 60 mins
    Paul Morse, Avast Business Sales Engineer
    During the COVID pandemic, we've noticed a significant increase in fraudulent activities such as fake websites and targeted attacks designed to catch your PayPal, Netflix and business data.

    Join us at 10 am BST on 23 September for an insightful discussion with Avast Business Sales Engineer, Paul Morse. He will present the major fraud threats online and key steps you can take to protect your employees or business clients.
  • Secure your business while balancing working from home and the office Recorded: Sep 17 2020 32 mins
    Paul Fenwick, Avast Business Sales Engineer
    The pandemic has challenged us all to work from home, and now it is time to consider how to come back to the office. If your workforce will be alternating between working remotely and coming into the office periodically, , you must ensure your data security.

    Join us at 10 am BST on 17 September for an insightful discussion with Avast Business Sales Engineer, Paul Fenwick. At this webinar you will learn how cloud solutions can enable remote control of your business devices and prevent your workforce from network threats, no matter where your employees are working from.
  • Innovate or Fail: Traditional Network Security Solutions Won’t Cut it for MSSPs Recorded: Sep 16 2020 34 mins
    David Ryder and Bradley Koesters, Avast for Business
    Relying on hardware-based security won’t cut it in 2020 and beyond. Join us for a 30 minute webinar on the future of network security and how you can profit from it.

    The webinar will be covering:
    A brief recap of network security solutions that worked in the past, but fail to provide the modern protection businesses need in 2020
    The rise of cloud technology and service-based security offerings
    A quick overview of Avast's Secure Internet Gateway solution that makes it simple for MSSPs to leave the hardware in the past and fully protect their customers
  • The New Avast Business Multi-tenant Management Console for Businesses Recorded: Aug 14 2020 35 mins
    Pavel Jirsak, Senior Product Manager
    The Avast Business Management Console now allows businesses to manage multiple sites or locations from a single pane of glass. The new multi-tenant, cloud-based platform will help you reduce the burden of operationalizing, maintaining, configuring, and optimizing endpoint security.

    Join our 30-minute demo to learn how to:
    - Register for the new multi-tenant console
    - Navigate through the new console
    - Access the Remote Control service in Beta
    - and much more!
  • The New Avast Business Multi-tenant Management Console for Partners Recorded: Aug 13 2020 38 mins
    Pavel Jirsak, Senior Product Manager
    The Avast Business Management Console now allows IT service providers to manage multiple customers from a single pane of glass. The new multi-tenant, cloud-based platform will help you reduce the burden of operationalizing, maintaining, configuring, and optimizing endpoint security.

    Join our 30-minute demo to learn how to:
    - Register for the new multi-tenant console
    - Navigate through the new console
    - Access the Remote Control service in Beta
    - and much more!
  • Protect Your Network from the Hidden Dangers of Encrypted Traffic Recorded: Jun 25 2020 32 mins
    Rob Krug - Senior Security Architect, Avast Business
    In 2020, most new cyber-attacks will come through encrypted traffic.

    Most midsized companies have perimeter-based security appliances. But with data and applications moving into the cloud, and the majority of employees in the network accessing corporate data and applications remotely, the question is how can UTMs protect them?

    And on top of everything, internet traffic is almost 100% encrypted, adding more pain to injury - as cyber attacks will also come through this almost 100% encrypted traffic.

    But legacy NGFWs don't have deep SSL inspection even for perimeter-based network security. So what can be done to protect your employees?

    Join our webinar to learn and discuss:

    - How midsize enterprises can deploy elastic network security solutions with limited resources
    - How you can protect offsite/remote workers
    - How you can run deep SSL inspection for encrypted traffic
  • How to extend the life of PC hardware Recorded: Jun 24 2020 31 mins
    Paul Morse, Avast
    One of the biggest issues that mid-sized companies face is how to increase the lifetime value of their PC hardware.

    Extending the life of existing desktops and laptops to reduce capital expenditure and budgets is critical in today’s economic climate. Companies are dealing with limited resources and must ask their IT departments to do more with less.

    CCleaner Cloud for Business brings our award-winning desktop product to the cloud, so you can keep your PCs optimized from anywhere, at any time.

    Join our informative 30-minute webinar to learn how you can:
    - Proactively clean and defrag multiple computers
    - Remotely fix bugs and repair registry issues
    - Prevent fraud and improve security
  • Protecting your Networks from Hidden, Encrypted Threats Recorded: Jun 3 2020 18 mins
    Rob Krug - Senior Security Architect, Avast Business
    How can you protect users when they click on bad links?

    As internet traffic is almost entirely encrypted, analysts predict that cyberattacks will also come from encrypted traffic sources.

    The question is - how can mid-sized companies protect themselves? UTMs may have been a good solution at one point, but the company network perimeter has evolved and moved to the cloud. Remote working has now become the norm.

    So how can we protect employees from encrypted threats? Watch this on-demand webinar with Avast’s security expert, Rob Krug, to learn more about:

    - How new attacks using encrypted traffic are much more efficient and sophisticated.
    - How you can protect employees from encrypted cyberattacks when your company UTM infrastructure can no longer help.
    - How to develop a sustainable security strategy to support mobile employees.
  • Moving to Remote Work? Protect Your Business Data Anywhere from the Cloud Recorded: Apr 21 2020 48 mins
    Rob Krug - Senior Security Architect for Avast Business
    Join us at 11am EST on April 21 for an eye-opening discussion with Avast Business Network Security Architect, Rob Krug, who will demonstrate how appliance-based security defenses and UTMs are putting businesses at risk.

    The perimeter has evolved, the company network has left the building, data is in the cloud, and cyber threats are only getting nastier. The new Avast Business cloud-based, next-gen firewall is designed to inspect and vet every byte of internet traffic, providing comprehensive protection from today’s biggest web and internet threats.

    During this session, you will be able to:

    • See the advanced threats that are being encountered by your users and devices.
    • Identify the shortcomings of legacy-based security models and architecture.
    • Take a crash course on the Avast solution to provide a layered security solution to the entire network, no matter where your network is.
  • 3 Growth Waves That Will Hit The Channel In 2020 & How to Mitigate the Effects Recorded: Apr 16 2020 52 mins
    Fiona Challis - Channel Enablement & Sales Transformation Expert
    The world is changing fast, and COVID-19 will have both short and long term effects on Resellers & MSPs. In light of this evolving situation, we would like to invite you to a special webinar on Thursday, April 16.

    This webinar topic was originally scheduled as ‘3 Growth Waves That Will Hit The Channel In 2020.’ However, in addition to our current agenda, Channel & MSP Sales Expert Fiona Challis will also share a timely message about navigating the current COVID-19 situation. She will cover how to protect your recurring revenue streams, avoid losing sales, and ensure your sales teams have the right sales skills, messaging, and approach to continue developing a solid future sales pipeline during these turbulent times.

    Fiona will cover:

    - During this pandemic, should my sales team still be prospecting and cold calling?
    - What marketing you should instantly stop doing and what you need to start doing.
    - How to avoid losing sales and preserve your IT services business.
    - How to ensure your sales team's efforts are focused on the most productive areas.
    - How to demonstrate and bring more value to every customer.
    - What Avast’s most successful partners are doing to THRIVE right now and avoid losing revenue.
    - How to deal with clients who have stopped paying or want to cancel their projects and contracts.
    - 3 things you absolutely need to communicate to your customers right now.

    Fiona will also talk about the aforementioned “3 Growth Waves” topic, and how to be a valuable resource for new prospects that will lead to more business now or further down the road when the pandemic passes (and it WILL).

    We will also leave time to answer your burning questions. Don't miss out!
  • Defending Your Remote Workforce – Tips to Keep Devices Secure Anywhere, Anytime Recorded: Apr 7 2020 48 mins
    Rob Krug, Senior Security Expert Avast Business
    Join this on-demand webinar to learn about the latest COVID-19 phishing scams, fake websites, and targeted attacks.

    Watch Rob Krug, Senior Security Expert, present the major threats he’s seeing online and key steps you can take to protect your employees or business clients. We will also cover tips for going fully remote and how to transition your workforce to home offices without compromising security.
  • Cloud-based, enterprise-grade web protection for small and medium businesses Recorded: Mar 26 2020 29 mins
    Michael Buff, Sales Engineer Avast Business
    Join us to learn how Secure Web Gateway,Avast Business’s new layer of security, can benefit your SMB customers.

    In today’s cybersecurity landscape, SMBs are at constant risk from external threats. As part of
    their daily operations, SMBs have adopted mobile, cloud, and social to support business productivity. An
    increasing number of employees access the corporate network from their home or other remote sites,
    easily bypassing the security controls the business has in place. The entire www then becomes the
    corporate network.

    Securing such an ever-growing network can be resource-intensive for IT service providers as well as their
    SMB clients. And traditional infrastructure of on-premise appliances is not flexible enough to
    accommodate the new business requirements.

    Avast Business, in partnership with Zscaler, has recently launched Secure Web Gateway (SWG) to tackle this challenge. SWG allows you to secure users on the internet without having to add more appliances, firewalls, VPN or having to deal with latency.

    Built for the needs of SMBs, Secure Web Gateway is a fully scalable cybersecurity solution that delivers
    advanced protection against web threats.

    By attending this webinar you will learn about the following benefits:

    Advanced security - through deep real-time analysis
    Reduced Complexity - a “less than 10-min deployment” (IT service provider quote)
    Increased Speed - by eliminating all appliance bottlenecks and reducing latency
    Simplified IT infrastructure and lower TCO

    Register now for a live demo
  • Cloud-based, enterprise-grade web protection for channel partners Recorded: Mar 26 2020 42 mins
    Paul Morse, Sales Engineer - Avast Business
    Join us to learn how Secure Web Gateway, Avast Business’s new layer of security, can benefit your SMB customers.

    In today’s cybersecurity landscape, SMBs are at constant risk from external threats. As part of
    their daily operations, SMBs have adopted mobile, cloud, and social to support business productivity. An increasing number of employees access the corporate network from their home or other remote sites, easily bypassing the security controls the business has in place. The entire www then becomes the corporate network.

    Securing such an ever-growing network can be resource-intensive for IT service providers as well as their SMB clients. And the traditional infrastructure of on-premise appliances is not flexible enough to accommodate the new business requirements.

    Avast Business, in partnership with Zscaler, has recently launched Secure Web Gateway (SWG) to tackle this challenge. SWG allows you to secure users on the internet without having to add more appliances, firewalls, VPN or having to deal with latency.

    Built for the needs of SMBs, Secure Web Gateway is a fully scalable cybersecurity solution that delivers advanced protection against web threats.

    By attending this webinar you will learn about the following benefits:

    - Advanced security - through deep real-time analysis
    - Reduced Complexity - a “less than 10-min deployment” (IT service provider quote)
    - Increased Speed - by eliminating all appliance bottlenecks and reducing latency
    - Simplified IT infrastructure and lower TCO
  • Identify Critical Vulnerabilities and Easily Deploy Patches Recorded: Mar 24 2020 39 mins
    Paul Fenwick, Sales Engineer - Avast Business
    Patch management plays a critical role in endpoint security, but many businesses are reluctant to patch because there are too many patches, patching often interrupts operations, and they can cause problems with other systems. Avast Business Patch Management takes the guesswork out of patching by identifying critical vulnerabilities and making it easy to deploy patches across all endpoints from one central dashboard.

    By attending this webinar you will learn about the following:
    - Save time with fully automated patches and policies that can be deployed across all your existing customers within minutes
    - Prevent security breaches with 3rd party and Windows system patching
    - Reduce costs with simple deployment and scheduling
    - Take the guesswork out of patching with one comprehensive overview of missing patches across all devices
  • Identify Critical Vulnerabilities and Easily Deploy Patches Recorded: Mar 24 2020 24 mins
    Raj Patel, Sales Engineer Avast Business
    Join us to learn how you can reduce costs and keep systems secure and patched for your SMB customers.

    Patch management plays a critical role in endpoint security, but many businesses are reluctant to patch because there are too many patches, patching often interrupts operations, and they can cause problems with other systems. Avast Business Patch Management takes the guesswork out of patching by identifying critical vulnerabilities and making it easy to deploy patches across all endpoints from one central dashboard.

    By attending this webinar you will learn about the following:

    - Save time with fully automated patches and policies that can be deployed across all your existing customers within minutes
    - Prevent security breaches with 3rd party and Windows system patching
    - Reduce costs with simple deployment and scheduling
    - Take the guesswork out of patching with one comprehensive overview of missing patches across all devices

    Register now for a live demo
  • No CISO? No Problem. Cybersecurity Solutions for Today’s SMBs Recorded: Mar 24 2020 15 mins
    Jaya Baloo - Chief Information Security Officer, Avast & Richard Tubb - The IT Business Growth Expert
    One size doesn’t fit all when it comes to SMBs. Some may have a full IT team on staff. Others may not, and many are limited by resources and budget. With cyberattacks targeting SMBs at an all-time high, now is the perfect time for MSPs to be having those conversations with SMBs about enterprise grade security protection, tailored exactly to their needs.

    Register now to learn more about the role that MSPs and IT Service Providers play in supporting SMBs and keeping their business safe with the right CISO strategy - even when there isn’t a CISO in place.

    During this live video session, industry experts will discuss:

    - The best ways to present cybersecurity to SMBs and explain its importance
    - The biggest cyber threats faced by SMBs today, and what is their best defense strategy
    - How SMBs with limited budgets and/or IT resources can still stay protected
    - The importance of a response plan in case an SMB is impacted by a cyber attack
    - The future of the cybersecurity landscape and the role of emerging technologies

    Panelists:

    Jaya Baloo - Chief Information Security Officer, Avast
    Richard Tubb - The IT Business Growth Expert
  • Thinking Outside the Box - Network Security Re-imagined Recorded: Mar 17 2020 48 mins
    Rob Krug - Senior Security Architect for Avast Business
    Join us at 12pm EDT / 4pm GMT on March 17 for an eye-opening discussion with Avast Business Network Security Architect, Rob Krug, who will demonstrate how appliance-based security defenses and UTMs are putting businesses at risk.

    The perimeter has evolved, the company network has left the building, data is in the cloud, and cyber threats are only getting nastier. The new Avast Business cloud-based, next-gen firewall is designed to inspect and vet every byte of internet traffic, providing comprehensive protection from today’s biggest web and internet threats.

    During this session, you will be able to:

    • See the advanced threats that are being encountered by your users and devices.
    • Identify the shortcomings of legacy-based security models and architecture.
    • Take a crash course on the Avast solution to provide a layered security solution to the entire network, no matter where your network is.
  • Cloud-based, enterprise-grade web protection for small and medium businesses Recorded: Mar 3 2020 29 mins
    Michael Buff, Sales Engineer Avast Business
    Join us to learn how Secure Web Gateway,Avast Business’s new layer of security, can benefit your SMB customers.

    In today’s cybersecurity landscape, SMBs are at constant risk from external threats. As part of
    their daily operations, SMBs have adopted mobile, cloud, and social to support business productivity. An
    increasing number of employees access the corporate network from their home or other remote sites,
    easily bypassing the security controls the business has in place. The entire www then becomes the
    corporate network.

    Securing such an ever-growing network can be resource-intensive for IT service providers as well as their
    SMB clients. And traditional infrastructure of on-premise appliances is not flexible enough to
    accommodate the new business requirements.

    Avast Business, in partnership with Zscaler, has recently launched Secure Web Gateway (SWG) to tackle this challenge. SWG allows you to secure users on the internet without having to add more appliances, firewalls, VPN or having to deal with latency.

    Built for the needs of SMBs, Secure Web Gateway is a fully scalable cybersecurity solution that delivers
    advanced protection against web threats.

    By attending this webinar you will learn about the following benefits:

    Advanced security - through deep real-time analysis
    Reduced Complexity - a “less than 10-min deployment” (IT service provider quote)
    Increased Speed - by eliminating all appliance bottlenecks and reducing latency
    Simplified IT infrastructure and lower TCO

    Register now for a live demo
  • Cloud-based, enterprise-grade web protection for channel partners Recorded: Feb 27 2020 49 mins
    Paul Morse, Sales Engineer - Avast Business
    Join us to learn how Secure Web Gateway, Avast Business’s new layer of security, can benefit your SMB customers.

    In today’s cybersecurity landscape, SMBs are at constant risk from external threats. As part of
    their daily operations, SMBs have adopted mobile, cloud, and social to support business productivity. An increasing number of employees access the corporate network from their home or other remote sites, easily bypassing the security controls the business has in place. The entire www then becomes the corporate network.

    Securing such an ever-growing network can be resource-intensive for IT service providers as well as their SMB clients. And the traditional infrastructure of on-premise appliances is not flexible enough to accommodate the new business requirements.

    Avast Business, in partnership with Zscaler, has recently launched Secure Web Gateway (SWG) to tackle this challenge. SWG allows you to secure users on the internet without having to add more appliances, firewalls, VPN or having to deal with latency.

    Built for the needs of SMBs, Secure Web Gateway is a fully scalable cybersecurity solution that delivers advanced protection against web threats.

    By attending this webinar you will learn about the following benefits:

    - Advanced security - through deep real-time analysis
    - Reduced Complexity - a “less than 10-min deployment” (IT service provider quote)
    - Increased Speed - by eliminating all appliance bottlenecks and reducing latency
    - Simplified IT infrastructure and lower TCO
  • Identify Critical Vulnerabilities and Easily Deploy Patches Recorded: Feb 25 2020 17 mins
    Raj Patel, Sales Engineer Avast Business
    Join us to learn how you can reduce costs and keep systems secure and patched for your SMB customers.

    Patch management plays a critical role in endpoint security, but many businesses are reluctant to patch because there are too many patches, patching often interrupts operations, and they can cause problems with other systems. Avast Business Patch Management takes the guesswork out of patching by identifying critical vulnerabilities and making it easy to deploy patches across all endpoints from one central dashboard.

    By attending this webinar you will learn about the following:

    - Save time with fully automated patches and policies that can be deployed across all your existing customers within minutes
    - Prevent security breaches with 3rd party and Windows system patching
    - Reduce costs with simple deployment and scheduling
    - Take the guesswork out of patching with one comprehensive overview of missing patches across all devices

    Register now for a live demo
IT Security for Business
Avast Business provides integrated, enterprise-grade endpoint and network security solutions for SMBs and IT service providers Backed by the largest, most globally dispersed threat detection network, the Avast Business security portfolio makes it easy and affordable to secure, manage, and monitor complex IT environments. The result is superior protection that businesses can count on.

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  • Live at: Dec 3 2018 2:00 pm
  • Presented by: Andrew James, Richard Whybra, Tim Wilkinson and Richard Tubb
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