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Best practices for running a successful MSP business

Today technology affects almost all aspects of our lives. Amazon is a great example. Five years ago, buying a book meant physically going to a store to make the purchase. Today a lot more people are placing their orders online and are subscribing to a prime membership to get their orders delivered the following day. Speed and convenience are key drivers for the success of ecommerce.

We see a similar trend in IT, more and more SMBs prefer to subscribe to IT services to increase efficiency, get support quickly, and get a better view on the recurring costs from their Managed Service Providers. During this panel discussion, you will gain the first-hand insights from your peers, like-minded Managed Service Providers, and industry leaders on:

▸ The Managed Services Model: Advantages and pitfalls to be aware of.
▸ Key elements of a successful managed services business
▸ Peer-to-peer advice on the strategies and tools to implement and run a profitable business.

This session will be moderated by Richard Tubb - The IT Business Growth Expert
The panel will include:

▸ Andrew James, Commercial Director for Sovision IT
▸ Richard Whybra, Technical Director for Taurus Clearer Communication Ltd
▸ Tim Wilkinson, UK Sales Leader for Avast Software
Recorded Dec 3 2018 58 mins
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Presented by
Andrew James, Richard Whybra, Tim Wilkinson and Richard Tubb
Presentation preview: Best practices for running a successful MSP business

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  • Thinking Outside the Box Feb 20 2020 4:00 pm UTC 45 mins
    Rob Krug - Senior Security Architect for Avast Business
    Join us for an intriguing discussion with Avast Business Network Security Architect, Rob Krug, who will demonstrate how appliance-based security defenses and UTMs are putting businesses at risk.

    The perimeter has evolved, the network has left the building, your data is in the cloud, and the threats are only getting nastier.

    Here are the key takeaways you can expect from this session:

    - See the advanced threats that are being encountered by your users and devices.
    - Identify the shortcomings of legacy-based security models and architecture.
    - Take a crash course on the Avast solution to provide a layered security solution to the entire network, no matter where your network is.
  • Cloud-based, enterprise-grade web protection for small and medium businesses Feb 6 2020 4:00 pm UTC 60 mins
    Michael Buff, Sales Engineer Avast Business
    Join us to learn how Secure Web Gateway,Avast Business’s new layer of security, can benefit your SMB customers.

    In today’s cybersecurity landscape, SMBs are at constant risk from external threats. As part of
    their daily operations, SMBs have adopted mobile, cloud, and social to support business productivity. An
    increasing number of employees access the corporate network from their home or other remote sites,
    easily bypassing the security controls the business has in place. The entire www then becomes the
    corporate network.

    Securing such an ever-growing network can be resource-intensive for IT service providers as well as their
    SMB clients. And traditional infrastructure of on-premise appliances is not flexible enough to
    accommodate the new business requirements.

    Avast Business, in partnership with Zscaler, has recently launched Secure Web Gateway (SWG) to tackle this challenge. SWG allows you to secure users on the internet without having to add more appliances, firewalls, VPN or having to deal with latency.

    Built for the needs of SMBs, Secure Web Gateway is a fully scalable cybersecurity solution that delivers
    advanced protection against web threats.

    By attending this webinar you will learn about the following benefits:

    Advanced security - through deep real-time analysis
    Reduced Complexity - a “less than 10-min deployment” (IT service provider quote)
    Increased Speed - by eliminating all appliance bottlenecks and reducing latency
    Simplified IT infrastructure and lower TCO

    Register now for a live demo
  • Cloud-based, enterprise-grade web protection for channel partners Feb 6 2020 10:00 am UTC 45 mins
    Paul Morse, Sales Engineer - Avast Business
    Join us to learn how Secure Web Gateway, Avast Business’s new layer of security, can benefit your SMB customers.

    In today’s cybersecurity landscape, SMBs are at constant risk from external threats. As part of
    their daily operations, SMBs have adopted mobile, cloud, and social to support business productivity. An increasing number of employees access the corporate network from their home or other remote sites, easily bypassing the security controls the business has in place. The entire www then becomes the corporate network.

    Securing such an ever-growing network can be resource-intensive for IT service providers as well as their SMB clients. And the traditional infrastructure of on-premise appliances is not flexible enough to accommodate the new business requirements.

    Avast Business, in partnership with Zscaler, has recently launched Secure Web Gateway (SWG) to tackle this challenge. SWG allows you to secure users on the internet without having to add more appliances, firewalls, VPN or having to deal with latency.

    Built for the needs of SMBs, Secure Web Gateway is a fully scalable cybersecurity solution that delivers advanced protection against web threats.

    By attending this webinar you will learn about the following benefits:

    - Advanced security - through deep real-time analysis
    - Reduced Complexity - a “less than 10-min deployment” (IT service provider quote)
    - Increased Speed - by eliminating all appliance bottlenecks and reducing latency
    - Simplified IT infrastructure and lower TCO
  • Identify Critical Vulnerabilities and Easily Deploy Patches Feb 4 2020 4:00 pm UTC 60 mins
    Michael Milton, Sales Engineer, Avast Business
    Join us to learn how you can reduce costs and keep systems secure and patched for your SMB customers.

    Patch management plays a critical role in endpoint security, but many businesses are reluctant to patch because there are too many patches, patching often interrupts operations, and they can cause problems with other systems. Avast Business Patch Management takes the guesswork out of patching by identifying critical vulnerabilities and making it easy to deploy patches across all endpoints from one central dashboard.

    By attending this webinar you will learn about the following:

    - Save time with fully automated patches and policies that can be deployed across all your existing customers within minutes
    - Prevent security breaches with 3rd party and Windows system patching
    - Reduce costs with simple deployment and scheduling
    - Take the guesswork out of patching with one comprehensive overview of missing patches across all devices

    Register now for a live demo
  • Identify Critical Vulnerabilities and Easily Deploy Patches from One Dashboard Jan 30 2020 10:00 am UTC 45 mins
    Paul Fenwick, Sales Engineer - Avast Business
    Join us to learn how you can reduce costs and keep systems secure and patched for your SMB customers.

    Patch management plays a critical role in endpoint security, but many businesses are reluctant to patch because there are too many patches, patching often interrupts operations, and they can cause problems with other systems. Avast Business Patch Management takes the guesswork out of patching by identifying critical vulnerabilities and making it easy to deploy patches across all endpoints from one central dashboard.

    By attending this webinar you will learn about the following:
    - Save time with fully automated patches and policies that can be deployed across all your existing customers within minutes
    - Prevent security breaches with 3rd party and Windows system patching
    - Reduce costs with simple deployment and scheduling
    - Take the guesswork out of patching with one comprehensive overview of missing patches across all devices

    Register now for a live demo
  • Live Video Panel: Cyber Security Solutions for MSPs Recorded: Dec 4 2019 60 mins
    Moderator: Richard Tubb - The IT Business Growth Expert
    As workforce mobility and BYOD policies explode, corporate networks are being exposed to more threats and vulnerabilities. Having antivirus alone is no longer sufficient to keep businesses safe.

    Providing ongoing, customized cybersecurity solutions to SMBs is a huge opportunity for managed service providers (MSPs) to share expertise, become trusted advisors, and at the same time drive recurring revenue.

    During this live video session, industry experts will discuss:
    - Key elements of cybersecurity required to keep SMBs secure in 2019
    - How to position and communicate the need for multiple layers of security
    - As well as how to package security services into your overall services stack

    Register now to learn how MSPs can deliver better and faster protection to SMBs, while also expanding revenue and growing business.

    Not sure you can attend the live session? Register and watch the recording later.

    Panelists:
    Robert Gibbons, Head of Managed Services, Evaris Solutions Plc
    Leigh Wood, Managing Director, Node IT
    Chris Tate, MSP Evangelist at TotallyMSP
  • The all new cloud-based, next-gen firewall for SMBs. Recorded: Dec 3 2019 34 mins
    Paul Fenwick, Sales Engineer, Avast Business
    A decade ago it was much easier for MSPs & Resellers to protect SMBs from cyberthreats using UTMs and security appliances. However, the recent shift to cloud and mobility broke down the traditional security boundaries — forcing IT Service Providers to look for a new security model that can protect modern businesses anywhere, anytime.

    On premise security appliances that have worked in the past are no longer sufficient. This webinar will address how SIG can resolve these glaring security gaps in a more secure, efficient, and cost-effective way.

    We will showcase how Secure Internet Gateway:
    - Enables you to provide SMBs with cloud-based, always-on security no matter where users are in the world or how they connect to the internet.
    - Allows you to grow your margin and bottom line by moving away from costly hardware appliances.
    - Gives you real-time visibility and the opportunity to easily investigate threats and dive deep in reporting.
  • Save Time Spent Patching Software- Automate with Avast Business Patch Management Recorded: Nov 27 2019 41 mins
    Jiri Zlamal, Sales Engineer, Avast Business
    Join us to learn how you can reduce costs and keep systems secure and patched for your SMB customers.

    Manual patching requires time and effort to apply. According to computer weekly, businesses spend 18,000 hours per year and more than 1 million dollars on patching. As an IT service provider, you are often expected to provide patching and software update services to your customers. However, are you confident that every device is patched and secure? And more importantly, are you able to deliver these services while maintaining your profitability and being able to effectively report on them?

    Avast Business CloudCare streamlines Patch Management and keeps your customers safe, all within one easy-to-use, intuitive platform. CloudCare allows you to:
    - Save time with fully automated patches and policies that can be deployed across all your existing customers within minutes
    - Prevent security breaches with 3rd party and Windows system patching
    - Reduce costs with simple deployment and scheduling
    - Take the guesswork out of patching with one comprehensive overview of missing patches across all devices

    Register for a live demo
  • Security Risk Mitigation & Management for MSPs Recorded: Nov 26 2019 61 mins
    Rob Krug, Senior Security Architect for Avast Business
    Still using or considering hardware appliances or UTMs to protect your business? Are you licensing security subscriptions for incredibly complex and hard-to-manage solutions? Are you serious about delivering 100% SSL inspection with measurable security for your network and business? Then this webinar is for you!


    Join us for a quick, no-nonsense discussion with Avast Business Network Security Architect, Rob Krug, who will demonstrate how appliance-based security defenses and UTMs are putting businesses at risk. The perimeter has evolved, the network has left the building, your data is in the cloud, and the threats are only getting nastier.

    Here are the key takeaways you can expect from this session:


    - Get an overview of the security gaps businesses are exposed to when using on-prem security appliances or UTMs
    - Uncover the hidden complexity, performance challenges, and costs associated with appliance-based security models
    - Learn about the easy button solution for advanced protection, ease of management, and a full end-to-end layered security solution with Avast Business.

    Not sure if you can attend the live webinar? Sign up anyway! We'll send you a link to the on-demand presentation.
  • 6 Reasons Why Your Security Appliance Solution is Failing Your Business Recorded: Nov 21 2019 41 mins
    Gill Langston, Product Manager, Avast Business
    Still using or considering using hardware appliances or UTMs to protect your business? Then this webinar is for YOU!

    Join us for a quick, no-nonsense webinar with Avast Product Manager Gill Langston, who will show how your current, appliance-based security defenses and UTMs are putting your small to medium business (SMB) at risk.

    We'll also explore how Advanced Software Defined Security models tailored for SMBs can close the many gaps left open with legacy, appliance based network security solutions.

    Here is the key take-aways you can expect from this webinar:
    - Overview on the security gaps your business is exposed to by using on prem appliances or UTMs
    - Hidden costs associated with appliance-based security models
    - Advanced protection and cost savings that cloud-based network security offers to your business

    Not sure if you can attend the live webinar? Sign up anyway! We'll send you a link to the on-demand presentation.
  • Save Time Spent Patching Software- Automate with Avast Business Patch Management Recorded: Oct 31 2019 33 mins
    Paul Morse, Sales Engineer - Avast Business
    Join us to learn how you can reduce costs and keep systems secure and patched for your SMB customers.

    Manual patching requires time and effort to apply. According to computer weekly, businesses spend 18,000 hours per year and more than 1 million dollars on patching. As an IT service provider, you are often expected to provide patching and software update services to your customers. However, are you confident that every device is patched and secure? And more importantly, are you able to deliver these services while maintaining your profitability and being able to effectively report on them?

    Avast Business CloudCare streamlines Patch Management and keeps your customers safe, all within one easy-to-use, intuitive platform. CloudCare allows you to:
    - Save time with fully automated patches and policies that can be deployed across all your existing customers within minutes
    - Prevent security breaches with 3rd party and Windows system patching
    - Reduce costs with simple deployment and scheduling
    - Take the guesswork out of patching with one comprehensive overview of missing patches across all devices

    Register for a live demo
  • Save Time Spent Patching Software— Automate with Avast Business Patch Management Recorded: Oct 22 2019 19 mins
    Michael Buff, Sales Engineer, Avast Business and Michael Milton, Sales Engineer, Avast Business
    Join us to learn how you can reduce costs and keep systems secure and patched for your SMB customers.

    Manual patching requires time and effort to apply. According to computer weekly, businesses spend 18,000 hours per year and more than 1 million dollars on patching. As an IT service provider, you are often expected to provide patching and software update services to your customers. However, are you confident that every device is patched and secure? And more importantly, are you able to deliver these services while maintaining your profitability and being able to effectively report on them?

    Avast Business CloudCare streamlines Patch Management and keeps your customers safe, all within one easy-to-use, intuitive platform. CloudCare allows you to:

    - Save time with fully automated patches and policies that can be deployed across all your existing customers within minutes
    - Prevent security breaches with 3rd party and Windows system patching
    - Reduce costs with simple deployment and scheduling
    - Take the guesswork out of patching with one comprehensive overview of missing patches across all devices

    Register for a live demo
  • MSSPs: Surviving and prospering in the new network security reality Recorded: Oct 21 2019 62 mins
    Rob Krug, Senior Security Architect for Avast Business
    Still using or considering using hardware appliances or UTMs to protect your customers’ business? Are you licensing security subscriptions for incredibly complex and hard-to-manage solutions? Are you serious about delivering real measurable security for your network or your customers? Then this webinar is for you!

    Join us for a quick, no-nonsense webinar with Avast Business Network Security Architect, Rob Krug, who will demonstrate how appliance-based security defenses and UTMs are putting businesses at risk. The perimeter has evolved, the network has left the building, your data is in the cloud, and the threats are only getting nastier.

    Here are the key takeaways you can expect from this webinar:
    - Get an overview of the security gaps businesses are exposed to when using on-prem security appliances or UTMs
    - Uncover the hidden complexity, performance challenges, and costs associated with appliance-based security models
    - Learn about the easy button solution for advanced protection, ease of management, and a full end-to-end layered security solution with Avast Business.

    Not sure if you can attend the live webinar? Sign up anyway! We'll send you a link to the on-demand presentation.
  • Save Time Spent Patching Software— Automate with Avast Business Patch Management Recorded: Oct 17 2019 20 mins
    Michael Buff, Sales Engineer, Avast Business and Michael Milton, Sales Engineer, Avast Business
    Join us to learn how you can reduce costs and keep systems secure and patched for your SMB customers.

    Manual patching requires time and effort to apply. According to computer weekly, businesses spend 18,000 hours per year and more than 1 million dollars on patching. As an IT service provider, you are often expected to provide patching and software update services to your customers. However, are you confident that every device is patched and secure? And more importantly, are you able to deliver these services while maintaining your profitability and being able to effectively report on them?

    Avast Business CloudCare streamlines Patch Management and keeps your customers safe, all within one easy-to-use, intuitive platform. CloudCare allows you to:
    - Save time with fully automated patches and policies that can be deployed across all your existing customers within minutes
    - Prevent security breaches with 3rd party and Windows system patching
    - Reduce costs with simple deployment and scheduling
    - Take the guesswork out of patching with one comprehensive overview of missing patches across all devices

    Register for a live demo
  • The all new cloud-based, next-gen firewall for SMBs. Recorded: Oct 15 2019 37 mins
    Michael Buff, Sales Engineer, Avast Business and Michael Milton, Sales Engineer, Avast Business
    A decade ago it was much easier for MSPs & Resellers to protect SMBs from cyberthreats using UTMs and security appliances. However, the recent shift to cloud and mobility broke down the traditional security boundaries — forcing IT Service Providers to look for a new security model that can protect modern businesses anywhere, anytime.

    On premise security appliances that have worked in the past are no longer sufficient. This webinar will address how SIG can resolve these glaring security gaps in a more secure, efficient, and cost-effective way.

    We will showcase how Secure Internet Gateway:
    - Enables you to provide SMBs with cloud-based, always-on security no matter where users are in the world or how they connect to the internet.
    - Allows you to grow your margin and bottom line by moving away from costly hardware appliances.
    - Gives you real-time visibility and the opportunity to easily investigate threats and dive deep in reporting.
  • The all new cloud-based, next-gen firewall for SMBs. Recorded: Oct 10 2019 32 mins
    Michael Buff, Sales Engineer, Avast Business and Michael Milton, Sales Engineer, Avast Business
    A decade ago it was much easier for MSPs & Resellers to protect SMBs from cyberthreats using UTMs and security appliances. However, the recent shift to cloud and mobility broke down the traditional security boundaries — forcing IT Service Providers to look for a new security model that can protect modern businesses anywhere, anytime.

    On premise security appliances that have worked in the past are no longer sufficient. This webinar will address how SIG can resolve these glaring security gaps in a more secure, efficient, and cost-effective way.

    We will showcase how Secure Internet Gateway:
    - Enables you to provide SMBs with cloud-based, always-on security no matter where users are in the world or how they connect to the internet.
    - Allows you to grow your margin and bottom line by moving away from costly hardware appliances.
    - Gives you real-time visibility and the opportunity to easily investigate threats and dive deep in reporting.
  • The all new cloud-based, next-gen firewall for SMBs. Recorded: Oct 9 2019 34 mins
    Paul Fenwick, Sales Engineer, Avast Business
    A decade ago it was much easier for MSPs & Resellers to protect SMBs from cyberthreats using UTMs and security appliances. However, the recent shift to cloud and mobility broke down the traditional security boundaries — forcing IT Service Providers to look for a new security model that can protect modern businesses anywhere, anytime.

    On premise security appliances that have worked in the past are no longer sufficient. This webinar will address how SIG can resolve these glaring security gaps in a more secure, efficient, and cost-effective way.

    We will showcase how Secure Internet Gateway:
    - Enables you to provide SMBs with cloud-based, always-on security no matter where users are in the world or how they connect to the internet.
    - Allows you to grow your margin and bottom line by moving away from costly hardware appliances.
    - Gives you real-time visibility and the opportunity to easily investigate threats and dive deep in reporting.
  • Video panel: How MSPs can boost overall operational efficiency - Avast Business Recorded: Sep 19 2019 44 mins
    Richard Tubb - The IT Business Growth Expert
    The virtues of the IT service delivery models have received a lot of attention lately as the demand for managed services has increased. The fast adoption of cloud-based applications, a more mobile workforce, and IoT / BYOD devices have created more opportunities. And the demand for more managed services has increased exponentially.

    MSPs, as well as VARs and break-fix organisations, have sought to migrate to more sustainable business models to better serve their SME customers – not only managing the systems, but also securing it properly (and comply with GDPR and government cybersecurity essentials).

    SMEs, alike, have been seeking MSP advice more and more, giving up the conventional wisdom that in-house IT functions can fully cover their needs – the complexities similar to an enterprise, but with much less resources.

    What does it take to make the MSP practice successful? In this live video panel, you’ll learn the 4 main elements to run a successful MSP practice:

    Key takeaways:
    • Learn how to set goals and KPIs
    • Define your own model of customer onboarding approaches for higher efficiency
    • Reach better efficiency through service delivery automation
    • Understand how you can drive down operational costs

    Richard Tubb – The IT Business Growth Expert
    Tracy Pound - Maximity
    Fiona Challis – Channel Enablement & MSP Sales Expert
    Robert Gibbons – Evaris
  • 6 Reasons Why Your Security Appliance Solution is Failing Your Business Recorded: Jul 9 2019 43 mins
    Gill Langston, Product Manager, Avast Business
    Still using or considering using hardware appliances or UTMs to protect your business? Then this webinar is for YOU!

    Join us for a quick, no-nonsense webinar with Avast Product Manager Gill Langston, who will show how your current, appliance-based security defenses and UTMs are putting your small to medium business (SMB) at risk.

    We'll also explore how Advanced Software Defined Security models tailored for SMBs can close the many gaps left open with legacy, appliance based network security solutions.

    Here is the key take-aways you can expect from this webinar:
    - Overview on the security gaps your business is exposed to by using on prem appliances or UTMs
    - Hidden costs associated with appliance-based security models
    - Advanced protection and cost savings that cloud-based network security offers to your business

    Not sure if you can attend the live webinar? Sign up anyway! We'll send you a link to the on-demand presentation.
  • Modern Security for today’s SMBs - Protection from Endpoint to Any Point. Recorded: Jun 18 2019 53 mins
    Richard Tubb - The IT Business Growth Expert
    Live video panel: How channel partners can add Layered Security to deliver agile services to your SMB customers

    Today more and more employees are working remotely and using cloud-based applications to do their work. This shift to mobility and SaaS means that more and more employees are bypassing traditional network security controls - making them redundant and unsafe. As an MSP, you can guide and work closely with your SMB customers to define a robust security strategy that is fit for the modern workplace - simple, yet comprehensive, robust, yet elastic. Join this interactive, live video panel led by Richard Tubb, MSP though-leader, and his invitees - leading MSP businesses, to discuss:

    • Overview on the security gaps that SMBs are exposed to by using on prem appliances or UTMs
    • Advanced protection and cost savings that cloud-based network security offers to SMBs
    • Add Security as a Layered Service to deliver agile services to your SMB customers

    Panelists:
    • Richard Tubb - MSP Expert
    • Gareth Brown - Sytec
    • Steven Pretlove - CCS
    • Jonathan Fox - Foxability
    • Paul Fenwick - Avast Business
IT Security for Business
Avast Business provides integrated, enterprise-grade endpoint and network security solutions for SMBs and IT service providers Backed by the largest, most globally dispersed threat detection network, the Avast Business security portfolio makes it easy and affordable to secure, manage, and monitor complex IT environments. The result is superior protection that businesses can count on.

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  • Title: Best practices for running a successful MSP business
  • Live at: Dec 3 2018 2:00 pm
  • Presented by: Andrew James, Richard Whybra, Tim Wilkinson and Richard Tubb
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