Video panel: How MSPs can boost overall operational efficiency - Avast Business

Presented by

Richard Tubb - The IT Business Growth Expert

About this talk

The virtues of the IT service delivery models have received a lot of attention lately as the demand for managed services has increased. The fast adoption of cloud-based applications, a more mobile workforce, and IoT / BYOD devices have created more opportunities. And the demand for more managed services has increased exponentially. MSPs, as well as VARs and break-fix organisations, have sought to migrate to more sustainable business models to better serve their SME customers – not only managing the systems, but also securing it properly (and comply with GDPR and government cybersecurity essentials). SMEs, alike, have been seeking MSP advice more and more, giving up the conventional wisdom that in-house IT functions can fully cover their needs – the complexities similar to an enterprise, but with much less resources. What does it take to make the MSP practice successful? In this live video panel, you’ll learn the 4 main elements to run a successful MSP practice: Key takeaways: • Learn how to set goals and KPIs • Define your own model of customer onboarding approaches for higher efficiency • Reach better efficiency through service delivery automation • Understand how you can drive down operational costs Richard Tubb – The IT Business Growth Expert Tracy Pound - Maximity Fiona Challis – Channel Enablement & MSP Sales Expert Robert Gibbons – Evaris
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